Troubleshooting for Nokia E72

To lock (or unlock) the keypad manually in the home screen, press first the left selection key and then the right selection key. Or press the power key briefly, and select Lock keypad.

The keypad of your device locks automatically after the keypad autolock period. To change the autolock period go to Menu > Ctrl. panel > Settings > General > Security > Phone and SIM card > Keypad autolock period. 

When the keypad is locked, you can still answer incoming calls and make calls the official emergency numbers programmed into your device.

Note: With the Nokia E5-00, the power key is the same key as the End key. When pressing the end key inside an application, it will cause the device to go into the homescreen, instead of the usual options to change the profiles and lock the device.

Select Menu > Ctrl. panel > Settings > General > Personalization > Notification lights.

When you miss a call or receive a message, the scroll key starts blinking to indicate the event. To set the blinking time and which events you want to be notified, select Notification light.

When you do not use the device for a certain period of time, the scroll key starts blinking slowly as if it was breathing. To turn the breathing light on or off, select Standby br.light > Breathing light.

You can format your device by typing *#7370# in standby mode. Before the device is reset, you may need to provide the lock code. The default lock code is 12345.

IMPORTANT NOTICE!

• Formatting the device will permanently erase all user data and settings as well as add-on applications and operator specific settings.
• If you have made a backup of the device data, the data can be restored from the backup after formatting but some add-on applications can have restrictions that they are not restored from the backup.
• If you use formatting to repair faulty behaviour of the device, restoring the backed-up data files may restore the unwanted behaviour as well. In that case, a partial restore may resolve the situation.
• The contents of the SIM card and memory card (MMC) are not erased during formatting. Note, however, that in some device models (e.g. Nokia N8-00, E7-00, E6-00, C7-00 and X7-00) the internal mass memory E: will be formatted in this situation. It is therefore important that you back up all your data from the E: mass memory before resetting the device. Use Nokia Suite to back up the contents to your PC.
  

To check the unique Wireless Local Area Network (WLAN) Media Access Control (MAC) address that identifies your Nokia phone, enter *#62209526# in the idle mode (or with touch screen phones after opening the dialler).

SMS message may get converted to MMS message in the following situations:

1) When sending a long SMS message

In some devices the message type gets converted from SMS text message to MMS multimedia message if the message length exceeds the device-specific setting which is typically 5 - 10 SMS submessages (around 760-1520 characters). If the message is longer, it is converted to MMS to avoid potential issues in handling long text messages in the recipient device. The cost of a SMS message consisting of several concatenated submessages may also be higher than the cost of a single MMS message.

The conversion from SMS text message to MMS multimedia message occurs when the automatic message type is selected in the message options. This is the default mode where the device tries to automatically select the best mode for the message.

The conversion from SMS to MMS can be avoided by selecting Options > Sending options > Message type > Text when in the Text message window writing the message. The message is then always sent as SMS text message and no conversion to MMS occurs.

The maximum number of concatenated SMS submessages can be up to 10 (around 1520 characters). In multimedia mode the message length can be longer.

2) No phone number defined in user contact information

If sending SMS to one or more recipients and one of the potential recipients has only email address and no phone number, the SMS will be converted to MMS. This is independent of the number of the potential recipients.

In order to avoid the conversion to MMS, remove from the recipient list the contacts which don't have a phone number defined.

You can unplug the charger when the battery indicator shows that the battery is full. For the first and consecutive charges, charging the battery can take up to 2 hours. It is not recommended to keep the charger connected longer. The first charge is not different from the other charges.

Note: When charging through a USB port, the charging might take longer than 2 hours.

Select Settings and from the following:

• Phone language: Change the language of the display. Note that changing the language also affects the format used for date and time and the separators used, for example, in calculations. Automatic selects the language according to your SIM card.
• Writing language: Change the input language. The characters, special characters and the predictive text dictionary are changed based on the input language.
• Predictive text: Set the predictive text input on or off. Note that the predictive text dictionary is not available for all languages.

Conference call is a Network Provider's service, make sure that the conference call is supported by your Network Operator or Service Provider before following the steps below.  You can contact your Service Provider for verification.

To make a conference call on your device:

1. Make a call to the first participant.
2. To make a call to another participant, select Options > New call. The first call is automatically put on hold.
3. When the new call is answered, to join the first participant in the conference call, select Options > Conference.
4. To add a new person to the call, repeat step 2, and select Options > Conference > Add to conference.
5. To have a private conversation with one of the participants, select Options > Conference > Private (or in some devices select the Participants option shown on the screen). Select a participant and Private. The conference call is put on hold on your device. The other participants can still continue the conference call.
6. After you finish the private conversation, select Options > Add to conference to return to the conference call (or in some devices select the Conference call option shown on the screen).
7. To drop a participant, select Options > Conference > Drop participant, scroll to the participant, and select Drop (or in some devices select Participants option on the screen, scroll to the participant and select Drop participant) .
8. To end the active conference call, press the end key.

Note: to mute the microphone of your device during the conference call, in the active call mode, select Options > Mute.

Applies for Nokia E72, E73, C5-00, E52, E55, E5-00 devices.

Your Nokia device includes a built-in multiprotocol email client, which supports the Mail for Exchange (MFE) account using Microsoft ActiveSync protocol. Note! Mail for Exchange client installation is not needed. Before setting up Mail for Exchange, you need to know your Domain name, Mail for Exchange server name, User name and password. Contact your company's IT help desk to get this information. The following steps guide you through setting up Mail for Exchange.

Start the e-mail setup wizard. You can find the wizard in the following way:

• Select Set up e-mail if shown on the home screen.
• Or go to Email application and select New mailb. If this is first Mailbox on your device the Email application start with the New mailbox reguest.

Next perform the following steps:

1. Select Start to begin entering the information for your email account.
2. Select Mail for Exchange from the list.
3. Enter your Email address, password, User name, Domain name and select Next.
4. Connecting to Mail for Exchange server might be displayed.
5. Select OK after you have read the information on the screen.
6. What to sync is displayed. To synchronise Calendar, Contacts and/or To-Do in the initial sync select them now. Otherwise you can select them later on the Email client settings. Select Next.
7. If you selected calendar, contacts and/or To-Do in step 6, then select either, Delete from phone or Keep on phone. 
8. Now Mail for Exchange mailbox is added to your device and it is ready for use. Depending on your company policy you may be requested to change the lock code. The default lock code for your device is 12345.

Note! If you forget the lock code, the device needs to be taken for repair to have the lock code reset. For information of the nearest center, visit your local Nokia Support website.

Note! To select Calendar and Contact sync go to Email > Settings > Personal Inform. Manag. > Applications > Calendar (or Contacts) > Calendar sync > Yes (or Contact sync > Yes).

Depending on your device, select:

• Menu > Applications > App. mgr. > Options > Settings (e.g. N85, N86, N95, N96)
• Menu > Applications > Installations > App. mgr. > Options > Settings (e.g, 6730c)
• Menu > Tools > App. mgr. > Options > Settings (e.g. E50, N76, N80, C5-01, X5-00)
• Menu > Installations > App. mgr. > Options > Settings (e.g. E51, E66, E71, E90)
• Menu > Ctrl. panel > App. mgr. > Options > Settings (e.g. E52, E72, E75, )
• Menu > Ctrl. panel > Settings > Applications > App. manager (e.g. X5-01, E5-00)
• Menu > Settings > Application mgr. > Installation sett. (e.g. 5800xm, N97, 5230, 5233, X6-00, N8-00, E7-00, X7-00)
• Menu > Settings > Data mgr. > App. mgr. > Options > Settings (e.g. 5730xm)
• Menu > Settings > Settings > Applications > App. manager (e.g. 6700 slide, C5-00)
• Menu > Settings > Application manager > Installation settings (e.g. T7-00, 801T)

Set the following settings for application installations:

• Software installation: Select whether Symbian software without verified digital signature can be installed.
• Online certificate check: Select to check the online certificates before installing an application.
• Default web address: Set the default address used when checking online certificates.

Some Java applications may require a message to be sent or a network connection to a specific access point for downloading extra data or components. In the App. mgr. main view, scroll to an application, and select Options > Open to change settings related to that specific application.