Currently music or video email attachments can be viewed but they will not be saved to the phone.
However it is possible to sync the media files (music, video and pictures) directly between a phone and computer with Windows Phone App (WP8) or Zune (WP7) PC applications or Windows Phone for Mac application.
To sign out from the Nokia Music account on a Windows Phone 8 device you have to logout from Nokia account since there is not logout option in the music application.
1. Exit from Music application.
2. Select Settings > Nokia account > ... > delete > delete.
To sign in again:
- Open the Nokia Music application, and select Settings > account > sign in.
Your credit card must be issued from the same country as the Nokia Music store that is being used.
Note! If some of the data provided includes “special characters”.
Please make sure that the Nokia Music application on your Lumia phone has been upgrade to version 3.8.
If 3.8 is not available (i.e. WP7), go to Nokia Music web store and add the credit card there.
How to resolve the issue:
If you are not able to see the Nokia Music application in the Windows Phone store/Marketplace:
Please select Menu and check in Settings > region+language that the two options Region format and System locale are both set correctly, for example a customer in England needs to set UK in both of these options, if they were set to a country where the service is not available then you would not see the app in Windows Phone store/Marketplace.
If these settings are not correct and you need to change them, please remember to click the link marked Press here to accept changes and restart your phone in order that the changes are saved.
Please note that due to licensing arrangements with the music providers, Nokia Music service is specific to certain countries.
The Nokia Music application is currently available to customers in the following countries:
Australia, Austria, Brazil, China, Finland, France, Germany, India, Indonesia, Ireland, Italy, Mexico, Netherlands, Norway, Poland, Portugal, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, UK, USA, Canada
Note: If you are in a country with multiple languages, or if you live in a country other than your country of birth, you can still set your own choice of display language without affecting this.
You can play your music files by using standard 3.5 mm audio cable. Nokia Lumia has an American Headset Jack (AHJ) 3.5 mm connector which is compatible with your car 3.5 mm audio connection.
No. Play To does not function as a DLNA player (DMP) and therefore cannot pull and play content from other devices, such as PCs. Play To pushes content to be played on other devices.
|•||The personal content that gets erased after a reset includes: Purchased and downloaded apps, ringtones, saved games, contact groups, any pictures, music, or videos, and text messages, which can’t be restored after they’re deleted.|
|•||Items that can be restored to the phone include: Media content that you previously synced with your PC, purchased apps, and saved games.|
|•||2606900 (http://support.microsoft.com/kb/2606900/ ) Your Windows Phone 7 doesn’t work or respond as expected|
|•||2749480 (http://support.microsoft.com/kb/2749480/ ) Your Windows Phone 8 doesn't work or respond as expected|
|a.||On Start, flick left to the App list, tap Settings , and then tap Email+accounts.|
|b.||Look for the first email account in the list that is named "Microsoft account" or "Windows Live". |
Tip If you renamed your primary account to something other than "Microsoft account," look for the first account that is listed with the Windows logo next to it.
|a.||On Start, flick left to the App list, tap Settings , and then tap About.|
|b.||Tap Reset your phone, and then follow the instructions to complete the reset of your phone.|
|c.||After your phone is reset, you can sign in with a Microsoft account of your choice. This will be the primary account that you use to access Store (Marketplace), Xbox LIVE, Xbox Music Pass, or Zune Music Pass on your Windows Phone.|
|•||Windows Phone Consumer|
|•||Windows Phone Services|
|•||Windows Phone 8 for Consumers|
|•||Windows Phone 7 Consumer|
An update is ready for download
Your update is ready to be installed
|•||Videos (if backed up to your computer, or high resolution cloud storage)|
|•||Pictures (if backed up to your computer, or high resolution cloud storage)|
|Error code||What to try|
This error code means your phone ran out of storage space during the update. Make sure that you have enough space on your phone to download and install the update.
To learn about prioritizing and backing up content, follow the instructions in the earlier section of this article, Have enough space available on your phone.
Then, to try the update again, go to your phone's Start screen, then go to Settings > Phone update > Check for updates.
Your download was interrupted, possibly because of a slow Internet connection. Make sure that your phone has a good connection to the Internet, through Wi-Fi or Cellular.
For more info, see Get connected.
Then, from your Start screen, go to Settings > Phone update > Check for updates.
This is a network connectivity error. Make sure that your device has a good connection to the Internet, through Wi-Fi or Cellular. For more info, see Get connected.
Validate that your device has a good Internet connection by browsing a website on Internet Explorer. Then, from your Start screen, go to Settings > Phone update > Check for updates.
|801882D1, 801882D2|| |
There's an error installing the update. Try restarting your phone, and then downloading the update again. Here's how:
From your Start screen, go to Settings > Phone update > Check for updates.
|•||Your computer doesn't detect your phone.|
|•||The sync software doesn't open when your phone is connected to your computer.|
|•||You may get an error related to the connection.|
|1.||Check your USB Connection |
|2.||Restart your computer and phone To restart your phone, press and hold the Power button until you see Slide down to power off, then flick down. After it’s off, press to turn on your phone again. |
|3.||Update your Windows Phone 8 driverIf Windows Device Manager indicates a device problem or if the driver version of Windows Phone 8 that's installed isn't the current version, update the driver. To do this, follow these steps: |
To manually download and install the Windows Phone driver:
|4.||Validate that you are using the correct synchronization client for your operating systemThe app you'll use depends on the kind of computer that you have, and what you'd like to do. |
If you have Windows 7 or Windows 8, plug your phone into your computer with the USB cable that came with your Windows Phone and your computer will tell you how to get the right app.
Most versions of Windows (excluding Windows RT) allow you to connect to your Windows Phone by using Windows Explorer, which you can use to validate that you have an active connection or to copy content and media between your phone and your computer (excluding DRM content).
If you use a Mac, use the Windows Phone app for Mac (http://www.windowsphone.com/en-US/how-to/wp8/windows-phone-app-for-mac) .
If your phone does not automatically direct you to the appropriate application to use, see the article Sync music, ringtones, and podcasts using my computer (http://www.windowsphone.com/en-US/how-to/wp8/music/sync-music-ringtones-and-podcasts-using-my-computer) for more information.
|5.||Uninstall/Reinstall your Synchronization clientTo uninstall and reinstall your sync app: |
For the Windows Phone app for desktop (Windows 8,Windows RT, or Windows 7):
For the Windows Phone app (Windows 8 or Windows RT):