Troubleshooting for Nokia N97

If your Nokia N97 device is showing messages like "Memory full. Delete or move some data from C: Phone memory" or "Memory low. Delete or move some data from C: Phone memory", you can try to increase the amount of free phone memory (C: Phone memory) as described below.

With phone software version 20.x.019 and later it is possible to free some memory by running the Memory reorganiser application. The application will move some of the data files and applications from C: Phone memory to E: Mass memory.  The application is available for downloading via the SW Update application for version 20.x.019 and later. If an older phone software version is in use, the software must be upgraded first. The current software version can be checked by typing in the command *#0000#.

Memory reorganiser can be run in the following way:

1. Select Menu > Applications > SW Update.
2. Select Memory reorganiser.
3. Select Options > Start Update.
4. After the installation is finished, start the application by selecting Menu > Applications > Reorganiser.

When the reorganisation of the memory has been completed, the Memory reorganiser application will remove itself automatically.

If Memory reorganiser is not available via SW Update menu, the memory reorganisation may already have been performed in your device. This can be checked in Menu > Settings > Application mgr. > Installed apps. where the application Reorganiser Uninstaller can be found if the reorganisation has already been completed.

If the Memory reorganiser is not available for your device or it doesn't help, check the following:

1. Clear the web browser cache to release memory used by the cache (in web browser, select Options > Clear privacy data > Cache).
2. If you have your own files stored in C: Phone memory, move them to E: Mass memory with File Manager application (to start File Manager, select Menu > Applications > Office > File mgr.).
3. Check that the captured photos are not stored in phone memory (in Camera application, check Options > Settings > Memory in use).
4. With File Manager application, check that there are no photos and music files stored in C: Phone memory. 
5. If you have applications installed in phone memory, remove the applications that are not needed, or move them to mass memory by removing and reinstalling the application (select Menu > Settings > Application mgr. > Installed apps. to check and uninstall the applications).
6. With File Manager, check the folder Video clips in C: Phone memory and move the videos to E: Mass memory (e.g. home_screen.mp4 if it is there).
7. If still low on the phone memory, change the messaging memory from C: Phone memory to E: Mass memory in Menu > Messaging > Options > Settings > Other > Memory in use. (Note that the messaging memory will switch back to C: Phone memory and you need to set this again if you connect the device to PC in Mass storage mode).
8. The calendar entries, contacts and notes reside in the phone memory. Remove the objects which are not needed.
9. If using Nokia Messaging email client (Nokia Email) and if there are a lot of messages in your mailbox, select that Headers only or Headers plus are by default downloaded to your device (to control the email download  size, select in Nokia Messaging client Options > Tools > Settings > What to sync > Inbox > Email download size).

The available free phone memory can be viewed in File Manager by selecting Menu > Applications > Office > File mgr. and checking the free memory status of C: Phone memory. The memory usage details can be viewed by selecting C: Phone memory > Options >  Details > Memory.

If it is not possible to release enough memory and it's desired to restore the device to the original state, the device can be reset by typing *#7370# in standby mode. Before the device is reset, you need to provide the lock code. The default lock code is 12345. Resetting the device will permanently erase all user data and settings as well as add-on applications and operator specific settings. The mass memory (E:) and memory card (F:) contents will be preserved. It is recommended to take a backup before resetting the device.

A data connection is automatically established when the online mode has been selected in the home screen settings. The home screen widgets can then automatically fetch the latest information from internet and show it on the home screen.

The automatic data connection can be disabled by selecting the offline mode in the home screen settings:

• Select  Options > Content to offline mode

Note that the data connection may be opened automatically also by some other applications, for example by the email clients. The home screen setting doesn't affect the connections opened by these applications.

To disable the automatic email updates, go to email settings and change the synchronisation frequency (e.g. by selecting Sync frequency > Update interval > Manual).

GPS (Global Positioning System) problems, lost GPS signal or poor GPS reception may occur if the GPS antenna gets covered by hand or something else. This can heavily affect the GPS performance. 

The GPS antenna in Nokia N97 is located under the camera module area. Care should be taken to avoid covering the antenna. For example, when holding the device by two hands when the device is folded open, the left hand could easily cover the GPS antenna and cause performance issues.

If using Maps application, check also that the latest version is installed in the device to be sure that all the GPS performance improvements of the Maps application are included. Maps updates can be checked and installed by going to Menu > Applications > SW Update.

Note that there can be also other issues affecting the GPS performance, e.g.:

• GPS signal cannot usually be received indoors.
• Buildings blocking the GPS signal.
• Weather conditions.
• UV protected windscreens in a car.
• Getting GPS signal may take a long time, especially if the network connection is not available and Assisted GPS (A-GPS) is not enabled in the positioning methods.

If not getting GPS signal, try moving to an open place with clear view to the sky. Check also that Assisted GPS is enabled in the positioning methods, this will substantially speed up getting the GPS fix (select Menu > Settings > Phone > Application sett. > Positioning > Positioning methods > Assisted GPS). Note that there will be a small amount of data transferred over the internet connection with Assisted GPS and data charges may incur.

Select Menu > Web > Options > Clear privacy data > Cache.

A cache is a memory location that is used to store data temporarily. If you have tried to access or have accessed confidential information requiring passwords, empty the cache after each use.

The information or services you have accessed are stored in the cache memory of the device.

If your device isn't recognized by PC when plugging via USB cable, try the following actions to recover:

1. Check that you are using the original Nokia USB cable and that the cable is properly connected to the phone and PC.
   
2. Disconnect the mobile device and connect it again.
3. Remove the battery, insert it back again and restart your mobile device. In phone models with integrated battery, press the  power button for around 10 seconds
   
4. Restart your PC.
5. Try connecting to another USB port on your PC. Connect the phone directly to your PC instead of connecting e.g. via a USB hub.
   
6. In Symbian devices, try selecting another connection mode in your mobile device (e.g. Nokia Suite/PC Suite, Mass Storage, Media Transfer). Note that when connecting to Nokia Suite, you need to select Nokia Suite/PC Suite mode (check the connection mode in Settings > Connectivity > USB).
   
7. In some Symbian devices, if having copied a large number of files (> 4000 files) in Media Transfer USB mode to the device, the PC connection may not succeed any more. If this happens, try deleting files with File Mgr. application to decrease the number of files below 4000.
8. If running Nokia Suite in the PC, check that the latest Nokia Suite version is installed (check for updates in Nokia Suite Software Updates menu). Check also that your phone is compatible with Nokia Suite.
   
9. If Nokia Suite is not able to find your Symbian or S40 phone, try reinstalling Nokia Suite software in your PC.
   
10. If possible, check if your phone can be successfully connected to another PC.
    

If the above actions don't help, reset the device back to factory settings.

Check also that you have the latest device software version installed in your mobile device.

You can format your device by typing *#7370# in standby mode. Before the device is reset, you may need to provide the lock code. The default lock code is 12345.

IMPORTANT NOTICE!

• Formatting the device will permanently erase all user data and settings as well as add-on applications and operator specific settings.
• If you have made a backup of the device data, the data can be restored from the backup after formatting but some add-on applications can have restrictions that they are not restored from the backup.
• If you use formatting to repair faulty behaviour of the device, restoring the backed-up data files may restore the unwanted behaviour as well. In that case, a partial restore may resolve the situation.
• The contents of the SIM card and memory card (MMC) are not erased during formatting. Note, however, that in some device models (e.g. Nokia N8-00, E7-00, E6-00, C7-00 and X7-00) the internal mass memory E: will be formatted in this situation. It is therefore important that you back up all your data from the E: mass memory before resetting the device. Use Nokia Suite to back up the contents to your PC.
  

To check the unique Wireless Local Area Network (WLAN) Media Access Control (MAC) address that identifies your Nokia phone, enter *#62209526# in the idle mode (or with touch screen phones after opening the dialler).

The Mobile TV (Live TV) software for Nokia Mobile TV Receiver SU-33W can be found below:

LiveTV_1.2.0.0_1111_nokia_signed.sis for Nokia S60 5.0 Touch devices

Mobile_TV_3.2_1.1.0.sis for Nokia S60 3.2 devices

With the Live TV application, you can receive digital TV broadcasts from Digital Video Broadcast - Handheld (DVB-H) transmissions. You also need to have a DVB-H receiver, such as Nokia SU-33W accessory. If you do not have access to a Live TV service, the operators in your area may not support Live TV services. Live TV services may only be available upon subscription. For the Live TV network coverage, availability and pricing of Live TV services, and instructions on accessing the services, contact your service provider. In some countries, owners of a television receiver are required to pay a television licence fee. Contact your service provider for more information.

Nokia Mobile TV Receiver SU-33W is compatible with the following devices:

• Nokia 5230
  
• Nokia 5235 Ovi Music Unlimited
  
• Nokia 5530 XpressMusic
  
• Nokia 5800 XpressMusic
  
• Nokia 6220 classic
  
• Nokia E6-00
  
• Nokia E75
  
• Nokia N73
  
• Nokia N79
  
• Nokia N85
  
• Nokia N86 8MP
  
• Nokia N97
  
• Nokia N97 mini
  
• Nokia X6
  

SMS message may get converted to MMS message in the following situations:

1) When sending a long SMS message

In some devices the message type gets converted from SMS text message to MMS multimedia message if the message length exceeds the device-specific setting which is typically 5 - 10 SMS submessages (around 760-1520 characters). If the message is longer, it is converted to MMS to avoid potential issues in handling long text messages in the recipient device. The cost of a SMS message consisting of several concatenated submessages may also be higher than the cost of a single MMS message.

The conversion from SMS text message to MMS multimedia message occurs when the automatic message type is selected in the message options. This is the default mode where the device tries to automatically select the best mode for the message.

The conversion from SMS to MMS can be avoided by selecting Options > Sending options > Message type > Text when in the Text message window writing the message. The message is then always sent as SMS text message and no conversion to MMS occurs.

The maximum number of concatenated SMS submessages can be up to 10 (around 1520 characters). In multimedia mode the message length can be longer.

2) No phone number defined in user contact information

If sending SMS to one or more recipients and one of the potential recipients has only email address and no phone number, the SMS will be converted to MMS. This is independent of the number of the potential recipients.

In order to avoid the conversion to MMS, remove from the recipient list the contacts which don't have a phone number defined.

Select Settings and from the following:

• Phone language: Change the language of the display. Note that changing the language also affects the format used for date and time and the separators used, for example, in calculations. Automatic selects the language according to your SIM card.
• Writing language: Change the input language. The characters, special characters and the predictive text dictionary are changed based on the input language.
• Predictive text: Set the predictive text input on or off. Note that the predictive text dictionary is not available for all languages.