Troubleshooting for Nokia Maps for Asha Touch

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Can I update the Maps application? - Nokia FAQ

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Yes, the maps application can be updated over the air whenever a new version is available. Users can check if an updated version is available by clicking on the top left menu on the main maps screen. Maps will automatically also do a check for an updated version of the maps application every 60 days.


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Since there is no GPS, how can a consumer know if he's following the route that was planned? - Nokia FAQ

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The user can do a My Position request after planning a route at any time. This will show the user’s current position relative to the route that was planned.


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I bought a new memory card for my S40 phone. The map data is on my old memory card - how can I start using Nokia Maps for S40 with my new memory card? - Nokia FAQ

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Insert a new memory card into your phone and use the Nokia Suite PC app to copy map data content to the new memory card. Without a memory card, Nokia Maps for S40 can be used in online mode (data traffic costs may apply).
 


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What is the accuracy offered by cell-id positioning? - Nokia FAQ

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Cell-id based positioning is not as accurate as GPS positioning. However, it involves very little data transfer (approx 2-7kB) and returns results quickly irrespective of whether the user is indoors or outdoors.

Your position can be determined within 200 m to a few km of your exact location, depending on the cell tower density in your region.


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Can Nokia track me if I press My Position? - Nokia FAQ

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No. Nokia has strong privacy policies in place, and does not track you or your location. All information sent to Nokia is collected in a non-personal and statistical manner as stated in the privacy policy.


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I want to delete the unused maps data on my memory card as it is taking a lot of space. How can I manage the map data on my memory card to optimize it? - Nokia FAQ

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Connect your device with memory card to a PC or Mac with Nokia Suite installed. Click on the maps section in Nokia suite and select the maps that you would like to delete. Keep the maps of the region you would still like to use.


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I sent a My Position request from Maps. After the wait indicator, I see a notice saying my position was not found on the top bar of the maps screen. Why? - Nokia FAQ

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It could be one of the following reasons:
    a) You did not have sufficient balance to send the data request
    b) You do not have an active data plan
    c) Your phone did not connect with the data network due to network coverage issues
    d) Nokia does not have information to get your position


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I use Maps with my data plan. How much of data is sent as statistical info? - Nokia FAQ

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Nokia collects non-personal and statistical information about the features uses on Maps and sends this out once a month. This is intended solely to help improve the service, and DOES NOT contain any personal information about you or your location. All information is anonymous, and is used for analysis on an aggregate basis. 

In case you do not want to share information to help us improve Maps, you can click Settings > Participation and turn this OFF. 

Once Participation is OFF, Nokia will not record any statistical information on your phone or send this to Nokia. 

On data, Maps sends approximately 3 KB of data, once a week.


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I have lost my memory card. How do I use Nokia Maps? - Nokia FAQ

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Insert a new memory card into your phone, connect it to a PC or Mac and use the Nokia Suite to copy map data content to the new memory card.


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Can I use My Position indoors? - Nokia FAQ

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Yes. My Position works indoors as well as outdoors.


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