Troubleshooting for Nokia products

All Nokia phones are tested for heat tolerance in accordance with industry and government standards. All models meet industry standards before they are offered for sale. Only Nokia models that meet heat tolerance standards are on the market.

Many phones may seem warm to the user, like most battery-powered devices during excessive use. Higher level phones such as 3G phones, or phones operated in many modes at the same time, such as phone, internet and GSM, will seem warm to the user. Warming may also happen during charging or when listening to music for a longer time, for example. Certain phones only used in talk mode may also seem warm to the individual user.

However, the heat level on all Nokia models is within the safe range. The phone does not require repair since it is operating safely in the manner designed to operate.

If your device isn't recognized by PC when plugging via USB cable, try the following actions to recover:

1. Check that you are using the original Nokia USB cable and that the cable is properly connected to the phone and PC.
   
2. Disconnect the mobile device and connect it again.
3. Remove the battery, insert it back again and restart your mobile device. In phone models with integrated battery, press the  power button for around 10 seconds
   
4. Restart your PC.
5. Try connecting to another USB port on your PC. Connect the phone directly to your PC instead of connecting e.g. via a USB hub.
   
6. In Symbian devices, try selecting another connection mode in your mobile device (e.g. Nokia Suite/PC Suite, Mass Storage, Media Transfer). Note that when connecting to Nokia Suite, you need to select Nokia Suite/PC Suite mode (check the connection mode in Settings > Connectivity > USB).
   
7. In some Symbian devices, if having copied a large number of files (> 4000 files) in Media Transfer USB mode to the device, the PC connection may not succeed any more. If this happens, try deleting files with File Mgr. application to decrease the number of files below 4000.
8. If running Nokia Suite in the PC, check that the latest Nokia Suite version is installed (check for updates in Nokia Suite Software Updates menu). Check also that your phone is compatible with Nokia Suite.
   
9. If Nokia Suite is not able to find your Symbian or S40 phone, try reinstalling Nokia Suite software in your PC.
   
10. If possible, check if your phone can be successfully connected to another PC.
    

If the above actions don't help, reset the device back to factory settings.

Check also that you have the latest device software version installed in your mobile device.

SMS message may get converted to MMS message in the following situations:

1) When sending a long SMS message

In some devices the message type gets converted from SMS text message to MMS multimedia message if the message length exceeds the device-specific setting which is typically 5 - 10 SMS submessages (around 760-1520 characters). If the message is longer, it is converted to MMS to avoid potential issues in handling long text messages in the recipient device. The cost of a SMS message consisting of several concatenated submessages may also be higher than the cost of a single MMS message.

The conversion from SMS text message to MMS multimedia message occurs when the automatic message type is selected in the message options. This is the default mode where the device tries to automatically select the best mode for the message.

The conversion from SMS to MMS can be avoided by selecting Options > Sending options > Message type > Text when in the Text message window writing the message. The message is then always sent as SMS text message and no conversion to MMS occurs.

The maximum number of concatenated SMS submessages can be up to 10 (around 1520 characters). In multimedia mode the message length can be longer.

2) No phone number defined in user contact information

If sending SMS to one or more recipients and one of the potential recipients has only email address and no phone number, the SMS will be converted to MMS. This is independent of the number of the potential recipients.

In order to avoid the conversion to MMS, remove from the recipient list the contacts which don't have a phone number defined.

Many features in your Nokia Lumia phone increase the demand on battery power and reduce the battery life time. For example if the signal strength of the mobile network varies much in your area, your phone must scan for the available network repeatedly. This increases the demand on battery power.

You can set your phone to automatically save power when the battery charge level is low. To check the battery status, and switch battery saver mode on, go to Settings > battery saver. Windows Phone 8: To choose when you want battery saver mode to be activated, switch Battery saver toggle to On and tap advanced.
Note: When Battery Saver is on, your phone will no longer: automatically receive email and calendar updates, update some Live Tiles and allow apps to run in the background.

If you are listening to music or otherwise using your phone, but do not want to make or receive calls, switch airplane (flight) mode on under the Settings menu.

To save battery power, note the following: 

Background apps

1. Set your phone to check for new mail less frequently or even by request only. On the start screen, open up the email account you want to modify, and tap the three dots (...) in the right bottom corner of the inbox screen, and then tap Settings > sync settings and change the setting for Download new content.
2. Some apps may run in the background unnecessarily. On the start screen, swipe left, tap Settings, swipe to applications and tap background tasks. Tap the app you want to block, and tap block. Especially Lumia 520, 620, 720, 810, 820, 822 and 920 users; please check that Nokia Drive+ Beta app is blocked (set to Off) in background tasks.
3. Close the apps you are not using, to do that, press Back key. For example, when you are finished taking a picture, press the Back key to exit the camera viewfinder. 
   

The screen

1. Set the screen switch off after a short time, go to Settings > lock screen (Lock+wallpaper) and change the setting for Screen times out after.
2. Lower the screen brightness, go to Settings > brightness > Level. Switch the Automatically adjust to Off and select the level. 
   

Use network connections selectively

1. Switch Bluetooth off when you do not need it, go to Settings > Bluetooth, and then slide the Status (Searching and discoverable) toggle to Off.
2. Use a Wi-Fi connection to connect to the internet, rather than a mobile data (E, G, 3G, H+, 4G) connection.
3. Stop your phone scanning for available Wi-Fi networks if those are not available, go to Settings > WiFi (Windows Phone 8: Advanced), and uncheck the box next to Notify me when new networks are found.
4. Switch off location services if not needed – so the phone will not look up your location frequently in the background (Settings > Location services > Off).
5. Use NFC on only when needed. To switch the tap+send feature off, go to Settings > tap+send, and switch NFC sharing toggle to Off.
6. Switch off Connect with Xbox LIVE when you not need it, go to Settings, swipe to applications and tap games.
7. Windows Phone 8: Stop your phone connecting to Xbox Music cloud collection go to Settings > Applications > Music+Videos, and switch all relevant settings off. 
   

Anything else I need to know?

• Always charge the battery fully. Check Settings > battery saver > battery information. Note that older chargers may not fully charge the battery.
• Mute unnecessary sounds and functions, such as key press sounds and vibra. To do that, go to Settings > ringtones+sounds.
• Use wired headphones, rather than the loudspeaker.
• Make sure that your phone is running the latest software to get battery related improvements. Please check also that your phone apps are up-to-date. 

The instructions to save power on your Lumia phone presented on this video (English) from Nokia Care.

If the battery drains faster even there is no active feature or applications, try to switch off the power and then switch back on. The battery may also be worn out and needs to be replacing with a new one.

Nokia Link is a lightweight computer app with which you can move your music, photos, and videos easily between your Nokia N9 phone and a Windows or Mac computer.
You can also copy mobile content to your favourite applications on the computer, like Windows Media Player and iTunes.
And what is more, with Nokia Link you can quickly create a backup of your Nokia N9’s content, and later restore it if need be.

Supported operating systems: Windows 7 32-bit & 64-bit, Windows Vista, Windows XP, Mac OS X 10.6 Snow Leopard, Mac OSX Lion.

To download and install Nokia Link, go to the support page of Nokia N9.