The Zune software is not displayed correctly on the computer - Microsoft Knowledge Base
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SYMPTOMS
| • | When you restore the Zune software window, the Zune software window is not displayed correctly. |
| • | When you resize the Zune software window, artifacts from other windows are visible in the Zune software window. |
| • | Artifacts from one view in the Zune software are visible when you switch to another view. |
| • | The display resolution on the computer unexpectedly changes to a lower resolution. Additionally, you receive an error message that resembles the following: The display driver has stopped working normally. |
| • | When you resume the computer from hibernation, the Zune software window appears as a gray box. No content is visible in the Zune software window. |
| • | The Close button is not visible in the Zune software window. However, you can right-click the Zune icon on the status bar, and then click Close to close the Zune software window. |
| • | Picture thumbnails and videos are not displayed correctly in the Zune software. For example, picture thumbnails and videos may be distorted. |
| • | When you view a video clip in the Zune software on a Windows XP-based computer, the video clip is distorted. |
Back to the topCAUSE
| • | The video card in the computer cannot correctly display the on-screen animation or the other graphical effects in the Zune software. |
| • | The drivers for the video card are outdated. |
THINGS TO TRY
Turn off video enhancement in the Zune software
To work around this problem, turn off video enhancement in the Zune software:| 1. | Start the Zune software. |
| 2. | Click Settings. |
| 3. | Click Software. |
| 4. | Click Display. |
| 5. | Under the screen graphics heading, move the slider bar to Basic, and then click OK. |
| 6. | Exit and restart the Zune software. |
| 1. | Locate and right-click the Zune shortcut, and then click Properties. |
| 2. | Click the Shortcut tab. |
| 3. | In the Target box, press END, press the SPACEBAR, and then type –gdi. This string should appear like the following: "C:\Program Files\Zune\Zune.exe" -gdi Note Parameters are not case sensitive. |
| 4. | Click OK. |
Make video enhancement off by default in the Zune software
Windows XP| 1. | Click Start, click Run, type cmd, and then press ENTER. |
| 2. | At the command prompt, type the following command, and then press ENTER: cd c:\Program Files\Zune |
| 3. | At the command prompt, type the following command, and then press ENTER: Zune.exe /switchtogdi |
| 1. | Click Start , type cmd in the Start Search box, and then right-click cmd under Programs. |
| 2. | Click Run as administrator. |
| 3. | Type the following command, and then press ENTER: cd c:\Program Files\Zune |
| 4. | At the command prompt, type the following command, and then press ENTER: Zune.exe /switchtogdi |
Update the drivers for the video card
If starting the Zune software with the video enhancements disabled resolves the issue, you may be able to resolve the entire display problem if you obtain and install the latest drivers for the video card. Visit the following Microsoft Update Web site to see whether there are new drivers available for the hardware. You may have to contact the hardware manufacturer directly to get the most recent drivers for your video card.MORE INFORMATION
| Slider Bar Setting | Description |
|---|---|
| Basic graphics rendering | No video card is present. This setting shows only album grids in "now playing" and static Mixview content. |
| Advanced graphics rendering | No animations are enabled, but hardware acceleration is enabled to increase performance. |
| Advanced graphics rendering with animation | Animations are enabled. You get animated album art as well as other animations, such as the Mixview animation. |
| Premium graphics rendering with animation | Lets you to have all of the animation in the Zune software, such as animated images and backgrounds in Mixview, Now Playing, and so on. Also enables the animated display of the spectrum analyzer, which shows the changes in the frequency spectrum. |
Source URL : 945030
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Changes to your Zune tag are not displayed as expected in the Zune Inbox - Microsoft Knowledge Base
SYMPTOMS
THINGS TO TRY
MORE INFORMATION
Source URL : 957629
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