Troubleshooting for Nokia products

If there are no records in a selected subfolder, then that folder name will not appear on the device even if the folder has been selected in Mail Folders to Sync in www.email.nokia.com.

If your device was delivered with an included navigation and/or Traffic & Safety licence but you have not activated them, the licence is displayed as pending. The licence is activated when you start navigating.

Note that there's no licence needed with Maps versions 3.03 and later.

If your contacts are written in a language that is not supported by your Lumia, the contact information may not be displayed correctly.

These kind of messages are displayed in the following situations:

• The SIM card may be out of alignment. If the phone has recently been dropped, bumped, or opened, the SIM card may need adjusting. Follow the SIM card installation instructions in your phone user guide.
• The PUK (Personal Unblocking Key) code is entered incorrectly multiple times. This can inactivate the SIM card. If inactivation appears to be permanent, contact your operator or service provider for a new SIM card.
• You have recently changed your mobile operator or mobile service provider. In this case, either your SIM card or your phone settings may have been configured for your previous operator and therefore reconfiguring is needed.
• It may also be that your phone is simlocked, so using a SIM card from a different operator or service provider is prohibited. Please contact your current mobile operator or service provider for further assistance.

If none of the situations above apply and you continue to receive this error message, your SIM card may be damaged. Please contact your mobile operator or service provider. Or alternately, contact your local Nokia Care Point for inspection.

The message Contact Service indicates that there may an internal problem with the phone. The following steps may help resolve the issue or give some indication as to the source of the problem:

• Remove and re-insert the SIM card and the battery according to the instructions in the user guide.

• If your phone has a memory card, remove and re-insert the card.

If your phone still displays the same error message, please bring it to the nearest authorized Nokia Care Point for inspection and possible repair.

One or several of your selected database files are wrong or missing. Check the database file names and locations:
1) Open Lotus Notes.
2) Go to the Workspace that contains the icons for your address book and calendar.
3) Right-click the shortcuts for your address book and calendar, and select Database -> Properties from the pop-up menu.
4) The Database window shows the server and filename. Select the same server and filename in the Nokia PC Sync settings.

When the phone date and time is in the past, the time shown is calculated between the message time and the actual time.

When you arrive at Nokia Maps at maps.nokia.com, your location is estimated based on the IP address of your computer. If your location can be estimated, the map centres at that location. If not, the map centres at a default location.

This may be because the tracks in the album have different artists assigned to them. The track details can be changed by right-clicking and choosing Edit track details (to manually update the track details) or Get track details (to download track details online).

To repair, reboot the device by removing the battery, and if that does not help, reset the device to factory settings.

This could be a hardware malfunction if the error still appears after the reset when starting the camera on the device. In that case, the Nokia E71 device should be repaired in your local Nokia Care center.