| • | You have not enabled certificate-based authentication for Exchange ActiveSync. |
| • | The Ignore Client Certificates option under the Client certificates setting is not enabled in the Iisadmpwd virtual directory. |
| 1. | Start Internet Information Services (IIS) Manager. |
| 2. | Expand Server_Name (local computer), expand Web Sites, and then expand Default Web Site. |
| 3. | Right-click Iisadmpwd, and then click Properties. |
| 4. | On the Directory Security tab, click Edit under Secure Communications. |
| 5. | Under Client certificates, click Ignore client certificates, and then click OK two times. |
Visit our Windows Phone Forums (http://social.microsoft.com/Forums/en-US/category/windowsmobile/) for more helpful hints and ideas. | • | Microsoft Exchange Server 2003 Enterprise Edition |
| • | Microsoft Exchange Server 2003 Standard Edition |
| • | Microsoft ActiveSync 4.5 |
| • | Windows Mobile 6.5 Standard |
| • | Windows Phone 7 Consumer |
| 1. | To repair the Microsoft .NET Framework 2.0 software on the computer, follow these steps:
| ||||||||
| 2. | Install the .NET Framework 2.0 Service Pack 1 (SP1). To do this, click one of the following links:
| ||||||||
| 3. | Try to start the Zune software. If you still experience problems, reinstall the Zune software. For more information about how to remove and reinstall the Zune software, click the following article number to view the article in the Microsoft Knowledge Base: 929358 (http://support.microsoft.com/kb/929358/ ) How to remove and then reinstall the Zune software |
| 1. | Install the Microsoft .NET Framework 3.5. To do this, click the following link: Microsoft .NET Framework 3.5 (http://www.microsoft.com/downloads/details.aspx?FamilyId=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en) |
| 2. | Try to start the Zune software. If you still experience problems, reinstall the Zune software. For more information about how to remove and reinstall the Zune software, click the following article number to view the article in the Microsoft Knowledge Base: 929358 (http://support.microsoft.com/kb/929358/ ) How to remove and then reinstall the Zune software |
| Map It | Ring It | Lock It | Erase It |
|---|---|---|---|
| Sorry, we couldn't find your phone. Try again later. | Sorry, we couldn't ring your phone. Try again later. | Sorry, we couldn't lock your phone. Try again later. | Sorry, we couldn't erase your phone. Try again later. |
| We're sorry, but we can't locate your phone right now. If you'd like, we can keep trying and send you an email if we find it. | We're sorry, but we can't ring your phone right now. | We're sorry, but we can't lock your phone right now. If you'd like, we can keep trying and send you an email if we lock it." | We're sorry, but we can't erase your phone right now. If you'd like, we can keep trying and send you an email if we erase it. |
| Possible reasons | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Your first try with Find My Phone fails Try again. The Find My Phone service may fail when you first try to use it. | ||||||||||||||||||
Your phone can't send or receive short code messages![]() Contact your mobile operator to make sure that your phone number can send and receive short code messages, and then try again. Note This differs from SMS. Short codes messages (also known as short numbers) are special telephone numbers. They're usually shorter than full telephone numbers and can be used to address messages from phones. There are two kinds of short codes: dialing and messaging. ![]() | ||||||||||||||||||
Your Find My Phone setting is using the wrong phone number, or you disabled text messages on Find My Phone Check your phone number and enable text messages to find your phone on the My Windows Phone site:
|
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| • | Windows Phone Consumer |
| • | Windows Phone Services |
| • | Windows Phone 7 Consumer |
| • | Windows Phone 8 for Consumers |
Select Menu > Ctrl. Panel (or Settings) > Themes > Audio themes > Messaging events and following:
To turn on or off the delivery reports for text messages, select Menu > Messaging > Message settings (or Msg. settings) > Text messages > Delivery reports.
To turn on or off the delivery reports for multimedia messages, select Menu > Messaging > Message settings (or Msg. settings) > Multimedia msgs. > Delivery reports (or Request reports).
You can reject a call with a message in the following way:
Press and hold the key 1 until your device dials to your voice mailbox number or select Menu > Messaging > Voice mail (or Voice messages, or More > Voice messages) > Listen to voice mails (or Listen to voice msgs. or Listen to voice messages). For the first time use, enter your voice mailbox number which you get from your service provider.
Note: The voice mailbox is a network service, contact your service provider for subscription. If supported by the network, the voice mail icon (the icon on the key 1) will display on the device to indicate new voice mails.
Yes. Select Menu > Settings > Dual SIM settings > Default SIM for msg and the SIM card you want to use by default.
Yes, you can. Select Menu > Settings > SIM manager > SIM1 or SIM2, and the desired preference (e.g. Call, Text messages, Multimedia msgs. and Mobile data).
![]() | Incorrect password Make sure your password is correct. Tap Settings to fix it. |
| 1. | From a web browser, go toVerify this email address. |
| 2. | Sign in to your Microsoft account. |
| 3. | Click the Send email button to send a verification email to the email address listed on that page. Follow the instructions in the message to verify your email address. |
| 4. | On your phone, go to Start, flick left to the App list, tap Settings , and then tap Email+accounts. |
| 5. | Tap Windows Live (which is also your Microsoft account) and re-enter your username and password information. |
| 6. | Tap Done . The phone will sync with your Microsoft account (Windows Live) and you should be able to use chat successfully. |
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