If you are unable to test your phone or it still keeps switching off, please bring it to the nearest Nokia Care point for inspection.
If your memory card or mass memory is not working properly, check the following:
If the memory card or mass memory is not working properly, try backing up any data from your device's memory card or mass memory to your PC, then format the memory card or mass memory by using your Nokia device. Depending on your device, the memory card can usually be formatted in one of the following applications (select the application, open the desired memory device and in the available options select the command to format the memory card or mass memory):
Refer to your device's user guide for more information on how to format the memory card or mass memory.
If you get an error message during the formatting process or an error message after formatting stating that your device cannot read the memory card volume or mass memory, take the memory card or Nokia device (in case you have internal mass memory in your device) to your nearest Nokia care point.
Warning: Formatting your memory card or mass memory will permanently erase all data stored on the memory card or mass memory. Please back up all data stored on your memory card or mass memory before formatting.
Important: The memory card or mass memory inside your Nokia device should ONLY be formatted using your Nokia device. Do not attempt to format your memory card on another device such as a PC, otherwise your memory card may not work properly.
If you have forgetten or you have lost the lock code or security code, try first the default lock code 12345. If it is not accepted, contact the nearest Nokia Care point to unlock your device. To find nearest location to you, go to your local Nokia website, and navigate to Support > Contact us.
No, only the operator can provide the unlock code.
The phone notifies you if the phone memory is getting low. To free phone memory you have the following options:
Use File Manager or the respective application in your phone to remove data or to move data to alternative memory as described in the user guide. Typically you first mark files to be removed or moved and then you select the corresponding option (Delete or Move to folder).
Use Nokia Suite to move data to a compatible computer.
To maximize free spaces to your phone memory, you can remove or move the following:
If you are deleting multiple items and any of the following notes are shown: Not enough memory to perform operation. Delete some data first or Memory low. Delete some data, try deleting items one by one (starting from the smallest item). After deleting data, restart (power off/on) your phone.
Tips: Use the memory card or mass memory instead of phone memory in the Camera or other applicable applications in case the selection is available (e.g. via Options > Settings > Memory in use).
If you cannot find or connect to another device using Bluetooth, check the following:
If the problem persists after the above actions, contact your local Nokia Care Point.
If you cannot connect the headset to the compatible phone, proceed as follows:
Contact your operator immediately:
Note: Nokia customer support doesn't have the possibility to block the SIM card or the device, or track a stolen device.
To minimize the risks caused by the theft or loss of the device, there are some security features which you can enable in your device:
Note that the phone autolocking and remote locking cannot be enabled after the device has been lost, so it is important that you enable these security features already when taking the device in use.
SMS message may get converted to MMS message in the following situations:
1) When sending a long SMS message
In some devices the message type gets converted from SMS text message to MMS multimedia message if the message length exceeds the device-specific setting which is typically 5 - 10 SMS submessages (around 760-1520 characters). If the message is longer, it is converted to MMS to avoid potential issues in handling long text messages in the recipient device. The cost of a SMS message consisting of several concatenated submessages may also be higher than the cost of a single MMS message.
The conversion from SMS text message to MMS multimedia message occurs when the automatic message type is selected in the message options. This is the default mode where the device tries to automatically select the best mode for the message.
The conversion from SMS to MMS can be avoided by selecting Options > Sending options > Message type > Text when in the Text message window writing the message. The message is then always sent as SMS text message and no conversion to MMS occurs.
The maximum number of concatenated SMS submessages can be up to 10 (around 1520 characters). In multimedia mode the message length can be longer.
2) No phone number defined in user contact information
If sending SMS to one or more recipients and one of the potential recipients has only email address and no phone number, the SMS will be converted to MMS. This is independent of the number of the potential recipients.
In order to avoid the conversion to MMS, remove from the recipient list the contacts which don't have a phone number defined.
Select Menu > Settings > Rest. factory sett. (or Reset device or Restore factory sett. or Rest. fact. sett.).
Enter the security code before the restore. If you have never changed your security code, then enter the default code 12345. If your phone still requests a security code or if you have forgotten it, please bring it to the nearest Nokia Care point for inspection.