Troubleshooting for Nokia 808 PureView

• Fully charge the battery of your phone.
• Restart your phone.
  • For phones with removable battery do the following:
    1. Switch your phone off
    2. Remove the battery.
    3. After a few seconds, put the battery in and switch your phone on.
  • For phones with non-removable battery do the following:
    1. Press and hold the power button until the phone switches off.
    2. Switch your phone on again 
• Check that you are using a Nokia battery and charger compatible with your phone model. You can find compatibility information in your user guide.
• If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
• Make sure your device is running the latest software. For downloads and assistance, go to your local Nokia website's support pages.

If you are unable to test your phone or it still keeps switching off, please bring it to the nearest Nokia Care point for inspection.

If your memory card or mass memory is not working properly, check the following:

1. Use only compatible memory cards approved by Nokia for use with your device. Check the user guide or the technical specifications at Nokia support pages for more details
   
2. Check that the memory card is properly inserted in the memory card slot. Push the memory card to the bottom of the slot.
3. If possible, test with another memory card to see if the issue is in the memory card.
4. Check that the device is not connected to PC. Depending on the device and the connection mode, the PC may reserve the mass memory and memory card for exclusive use and the memory drives cannot in this situation be accessed from the mobile device. Unplug your device from PC and try again.
   

If the memory card or mass memory is not working properly, try backing up any data from your device's memory card or mass memory to your PC, then format the memory card or mass memory by using your Nokia device. Depending on your device, the memory card can usually be formatted in one of the following applications (select the application, open the desired memory device and in the available options select the command to format the memory card or mass memory):

• File mgr.
• Memory tool
• Memory card tool

Refer to your device's user guide for more information on how to format the memory card or mass memory.

If you get an error message during the formatting process or an error message after formatting stating that your device cannot read the memory card volume or mass memory, take the memory card or Nokia device (in case you have internal mass memory in your device) to your nearest Nokia care point.

Warning: Formatting your memory card or mass memory will permanently erase all data stored on the memory card or mass memory. Please back up all data stored on your memory card or mass memory before formatting.

Important: The memory card or mass memory inside your Nokia device should ONLY be formatted using your Nokia device. Do not attempt to format your memory card on another device such as a PC, otherwise your memory card may not work properly.
 

If you have forgetten or you have lost the lock code or security code, try first the default lock code 12345. If it is not accepted, contact the nearest Nokia Care point to unlock your device. To find nearest location to you, go to your local Nokia website, and navigate to Support > Contact us.

 No, only the operator can provide the unlock code.

The phone notifies you if the phone memory is getting low. To free phone memory you have the following options:

• Move data that you want to keep to an alternative memory (mass memory or memory card, if available) or to a compatible computer.
• Remove data you no longer need.

Use File Manager or the respective application in your phone to remove data or to move data to alternative memory as described in the user guide. Typically you first mark files to be removed or moved and then you select the corresponding option (Delete or Move to folder).

Use Nokia Suite to move data to a compatible computer.

To maximize free spaces to your phone memory, you can remove or move the following:

• Messages from Inbox, Drafts and Sent folders in Messaging
• Retrieved e-mail messages from the phone memory
• Saved Web pages. Clear the web browser cache to free some phone memory (e.g. select Options > Clear privacy data > Cache).
• Saved images, videos, or sound files (in Gallery, Photos, Videos or Music player)
• Contact information (in Contacts)
• Calendar notes (in Calendar)
• Downloaded application packages
• If there are applications which are not needed any more, uninstall them with Application Manager
• Any other data that you no longer need

If you are deleting multiple items and any of the following notes are shown: Not enough memory to perform operation. Delete some data first or Memory low. Delete some data, try deleting items one by one (starting from the smallest item). After deleting data, restart (power off/on) your phone.

Tips: Use the memory card or mass memory instead of phone memory in the Camera or other applicable applications in case the selection is available (e.g. via Options > Settings > Memory in use).

 If you cannot find or connect to another device using Bluetooth, check the following:

• Both devices have the Bluetooth turned on.
• The other device is not in Hidden mode, check this in Bluetooth application My phone's visibility.
• The distance between the two devices is not over 10 meters (33 feet) or there are no walls or other obstructions between the devices.
• You can try to turn off the Bluetooth in both devices and reconnect.
• Restart your device and retry.
• Make sure your device is running the latest software. For downloads and assistance, go to your local Nokia website's support page.
• Note: If the device you try to connect is made by other manufacturer, make sure it is compatible with your device in terms of Bluetooth standard. You may need to contact the manufacturer of that device for more assistance. To find out the Bluetooth version of your device, go to your local Nokia website, select the support page of your device and see the product technical specification.   

If the problem persists after the above actions, contact your local Nokia Care Point.

If you cannot connect the headset to the compatible phone, proceed as follows:

• Make sure that the Bluetooth feature is activated on the compatible phone.
• Make sure that the headset is switched on and paired with the compatible phone.
• Make sure that you have disconnected the previous Bluetooth connection from the phone.
• Check that the headset is within 30 feet (10 meters) of the phone and that there are no obstructions, such as walls, or other electronic devices between the headset and the phone.
• The pairing information list of the headset may be full. The headset can store the information of up to 8 phones at a time. If the list becomes full, reset the headset to the original settings (for detailed information on how to reset your headset, see the User Guide of the headset).
• If the headset does not automatically reconnect to the default or last user phone, press and hold the Answer/End key.

Contact your operator immediately:

1. To block your SIM card.
2. To block your Nokia device (HW, IMEI code) to prevent it being used in the operator networks with any other SIM cards.  Note that not all operators provide this service (blocking device).

Note: Nokia customer support doesn't have the possibility to block the SIM card or the device, or track a stolen device.

To minimize the risks caused by the theft or loss of the device, there are some security features which you can enable in your device:

1. If your Nokia device supports phone autolock or security keyguard and you have turned it on, the phone cannot be accessed without entering a correct lock code. When enabling the autolock feature, it is important that you change the default lock or security code (12345) to your own lock code and don't forget this code.
2. Some Nokia devices support also remote locking. If you have enabled this feature, you can send a pre-defined text message to your device and lock it remotely. The device is locked if it is switched on and has your SIM card in it.

Note that the phone autolocking and remote locking cannot be enabled after the device has been lost, so it is important that you enable these security features already when taking the device in use.

SMS message may get converted to MMS message in the following situations:

1) When sending a long SMS message

In some devices the message type gets converted from SMS text message to MMS multimedia message if the message length exceeds the device-specific setting which is typically 5 - 10 SMS submessages (around 760-1520 characters). If the message is longer, it is converted to MMS to avoid potential issues in handling long text messages in the recipient device. The cost of a SMS message consisting of several concatenated submessages may also be higher than the cost of a single MMS message.

The conversion from SMS text message to MMS multimedia message occurs when the automatic message type is selected in the message options. This is the default mode where the device tries to automatically select the best mode for the message.

The conversion from SMS to MMS can be avoided by selecting Options > Sending options > Message type > Text when in the Text message window writing the message. The message is then always sent as SMS text message and no conversion to MMS occurs.

The maximum number of concatenated SMS submessages can be up to 10 (around 1520 characters). In multimedia mode the message length can be longer.

2) No phone number defined in user contact information

If sending SMS to one or more recipients and one of the potential recipients has only email address and no phone number, the SMS will be converted to MMS. This is independent of the number of the potential recipients.

In order to avoid the conversion to MMS, remove from the recipient list the contacts which don't have a phone number defined.

Select Menu > Settings > Rest. factory sett. (or Reset device or Restore factory sett. or Rest. fact. sett.).

1. To reset only preference settings, but keep all personal data, such as contacts, messages and media file, select Restore settings only (or Restore sett. only or Settings only).
2. To reset all preference settings and delete all personal data, select Restore all (or All).

3. Enter the security code before the restore. If you have never changed your security code, then enter the default code 12345. If your phone still requests a security code or if you have forgotten it, please bring it to the nearest Nokia Care point for inspection.