Troubleshooting for Nokia E7-00

You can find an information for the products no longer fully supported from Nokia support product archive.
- Go to product support main page and select "Can't find your model? Try our archive" from product carousel.
- Choose your product to find information on User Guides, Software Updates and Downloads.

You can use your mobile device to connect a computer to the Internet. To do this, you need to have your mobile device connected to the computer via a USB cable or via Bluetooth.

To create an internet connection for the first time, do the following:

• You can find the latest available Nokia Suite from your local support site
• In the Nokia Suite Home view, click Tools > Options > Connect to Internet
• Depending on the device model you are using, the internet connection is created as follows:

The connection is created automatically or you need to select the operator to be used when creating an internet connection. From the list that shows the operators in your country, select your home operator (in other words the operator to whose network you have subscribed to). Then click OK.

Once you are connected to the internet, you can see detailed information about the connection in the left-hand area of Home. The following information is displayed:

• Operator or access point in use.
• Duration of the current internet connection.
• Amount of data transferred during the current internet connection

Note:If you have a Nokia Suite view other than Home open, the device area indicates that you are connected to the internet.

Steps to connect your device and computer:
Connect your device to the computer by using a USB cable or Bluetooth wireless connection.If you are connecting via Bluetooth, Bluetooth modem drivers may need to be installed on your computer.

 Note: USB connection is much preferred  as USB is much stable.

Support software may also need to be installed on your mobile device. The support software is needed for keeping messages, contacts and bookmarks up to date on your device and computer. Accept the installation on your mobile device if the device asks for confirmation. The installation of Bluetooth modem drivers and support software depends on the device model you are using. If you cancel the installation or if the installation fails, it is later restarted automatically.

WhatsApp Messenger is a cross-platform mobile messaging app which allows you to exchange messages without having to pay for SMS. WhatsApp Messenger is available for iPhone, BlackBerry, Android, Nokia S40, Nokia Symbian, Windows Phone and yes, those phones can all send messages to each other!

It uses the same internet data plan (3G or Wifi) that you use for email and web browsing, there is no cost to message and stay in touch with your friends.

In addition to basic messaging WhatsApp users can create groups, send each other unlimited images, videos and audio media messages.

Please check the vendor’s website for compatibility information and support. If you have a Nokia Lumia phone, please check the Microsoft Store for download. If you have some other Nokia phone, please check the Nokia Store.

Skydrive is part of Microsoft services, a password-protected online storage on the web (Skydrive.live.com), where you can store and share your documents and pictures up to 7 GB for free.
You can sign in with a Microsoft Account and you are all set. If you do not already have the Microsoft Account, you can create one at www.live.com.

More information can be found from windows.microsoft.com/skydrive.

During a software update with Nokia Suite or Nokia Software Updater, available applications and languages might experience adjustment back to phone’s original setup. This can cause removal of some languages, that were added to your phone afterwards.

To avoid this, always make sure to purchase your Nokia phone from an authorized Nokia retailer in your home country.

A country variant is a 'general' version of the device firmware with some features or apps specific to a country. An example would be that for some countries a phone must make a sound when taking a photo while in other countries this is optional.

Currently the following Nokia phones support NFC:

• Nokia 6131 NFC
• Nokia 6212 Classic
• Nokia 603
• Nokia 700
• Nokia 701
• Nokia C7-00
• Nokia Astound
• Nokia Oro
• Nokia 801T
• Nokia 808 PureView
• Nokia N9
• Lumia 610 NFC
• Lumia 620
• Lumia 720
• Lumia 810
• Lumia 820
• Lumia 822
• Lumia 920
• Lumia 920T

While configuring the F-Secure Anti-Theft application on your phone, you need to enter a mobile number as a trusted number, so using the trusted number you can recover the unlock security code.

Procedure to recover F-Secure Anti-Theft security code:

1. Send SMS with the message #UNLOCK# to your locked phone from the trusted number.
   
2. Your locked phone sends the reset SMS message with instructions to the trusted number.
   
3. Send the reset code from the trusted number to your phone.
   
4. Your locked phone is now unlocked and now you can create a new security code.
   

If these do not work,  then you may have to contact F-Secure support for help.

The magnetic field created by the magnetic clip on the carrying case is activating the slide sensor in your phone. This sensor utilizes a weak magnetic field to detect different operational modes when there is an incoming or active call.

To avoid interference with sensors utilizing weak magnetic fields, do not place your device near magnetic items.

There are many components have magnetic parts which may activate the alarm or if the store uses wireless ID alarm an apparent detection may result from the radio transmitter modulation.

All Nokia phones are designed not to exceed the limits recommended by international guidelines.