Your credit card must be issued from the same country as the Nokia Music store that is being used.
Note! If some of the data provided includes “special characters”.
Please make sure that the Nokia Music application on your Lumia phone has been upgrade to version 3.8.
If 3.8 is not available (i.e. WP7), go to Nokia Music web store and add the credit card there.
If you are not able to see the Nokia Music application in the Windows Phone store/Marketplace:
Please select Menu and check in Settings > region+language that the two options Region format and System locale are both set correctly, for example a customer in England needs to set UK in both of these options, if they were set to a country where the service is not available then you would not see the app in Windows Phone store/Marketplace.
If these settings are not correct and you need to change them, please remember to click the link marked Press here to accept changes and restart your phone in order that the changes are saved.
Please note that due to licensing arrangements with the music providers, Nokia Music service is specific to certain countries.
The Nokia Music application is currently available to customers in the following countries:
Australia, Austria, Brazil, China, Finland, France, Germany, India, Indonesia, Ireland, Italy, Mexico, Netherlands, Norway, Poland, Portugal, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, UK, USA, Canada
Note: If you are in a country with multiple languages, or if you live in a country other than your country of birth, you can still set your own choice of display language without affecting this.
Nokia music gigs service uses your location information to find music events nearby.
The displayed content doesn't necessarily match with the current location if location information is missing or disabled.
Please, make sure that use of the location data is enabled in phone location settings and Nokia Music application settings.
To check the settings:
Go to Settings > select location > switch on location services.
Go to Nokia Music > select settings > select location > switch on location services.
Please note. This service may not be available in all countries or regions.
Currently it is not possible to download music and video files from Skydrive. However, it is possible to stream them to your device, for example, with a Skydrive application (available in Store).
Yes. The Zune computer client/software can read and play DRM-free music available and can sync music between your PC and your phone (and vice versa).
Support Video: Nokia Lumia - Listen to music
This FAQ applies to Nokia Lumia phones with 256 RAM memory (Lumia 505, 510 and 610).
Due amount of RAM memory, there are some limitations to streaming. It is quite normal that the media may pause playing at times, and then continues again.
In some cases the media may not play at the highest quality available. This concerns all forms of streaming media, including music, videos, and podcasts.
Media that is not compatible with your phone will not play.
Even with the smaller amount of memory, you can still enjoy a lot of video materials that has been encoded with less than 4 Mb/s, using H.264 v2 Encoder.
You can play your music files by using standard 3.5 mm audio cable. Nokia Lumia has an American Headset Jack (AHJ) 3.5 mm connector which is compatible with your car 3.5 mm audio connection.
No. Play To does not function as a DLNA player (DMP) and therefore cannot pull and play content from other devices, such as PCs. Play To pushes content to be played on other devices.
|IMPORTANT As soon as an account locale is associated to a Microsoft account, it is permanent and cannot be changed.|
|1.||On Start, flick left to the App list, tap Settings and then tap About.|
|2.||Tap Reset your phone, located at the bottom of your screen,and then Tap Yes. Tap Yes again to confirm the reset.|
|3.||When your phone restarts, it will guide you through several steps to set up your phone. When you arrive at the Sign in with a Microsoft account page, sign in with the new ID that you want to use. This will be the Microsoft account used to access Marketplace, Xbox LIVE, and the Zune Music Pass on your Windows Phone.|
|1.||On Start, flick left to the App list, tap Settings and then tap Email+accounts.|
|2.||Tap Add an account, and then tap Windows Live.|
|3.||Tap the Email address box, and then type your Microsoft, Windows Live, or Hotmail account.|
|4.||Tap the Password box, and then type your password.|
|5.||Tap Sign in.|
|•||Content availability (apps, music, games)|
|•||Billing account country|
|•||Currency and app prices|
|•||Regional ratings and reviews|
|•||Localization of the app category lists|
|1.||If the Microsoft account that is used for signing in has never been associated with a country, you will be prompted to select a country/region during Account setup. The country/region selection defines the account locale. |
|2.||If the Microsoft account used for signing in was previously used for Xbox LIVE, Zune, or a premium service, the account locale will default to the locale of the service. |
|•||The personal content that gets erased after a reset includes: Purchased and downloaded apps, ringtones, saved games, contact groups, any pictures, music, or videos, and text messages, which can’t be restored after they’re deleted.|
|•||Items that can be restored to the phone include: Media content that you previously synced with your PC, purchased apps, and saved games.|
|•||2606900 (http://support.microsoft.com/kb/2606900/ ) Your Windows Phone 7 doesn’t work or respond as expected|
|•||2749480 (http://support.microsoft.com/kb/2749480/ ) Your Windows Phone 8 doesn't work or respond as expected|
|a.||On Start, flick left to the App list, tap Settings , and then tap Email+accounts.|
|b.||Look for the first email account in the list that is named "Microsoft account" or "Windows Live". |
Tip If you renamed your primary account to something other than "Microsoft account," look for the first account that is listed with the Windows logo next to it.
|a.||On Start, flick left to the App list, tap Settings , and then tap About.|
|b.||Tap Reset your phone, and then follow the instructions to complete the reset of your phone.|
|c.||After your phone is reset, you can sign in with a Microsoft account of your choice. This will be the primary account that you use to access Store (Marketplace), Xbox LIVE, Xbox Music Pass, or Zune Music Pass on your Windows Phone.|
|•||Windows Phone Consumer|
|•||Windows Phone Services|
|•||Windows Phone 8 for Consumers|
|•||Windows Phone 7 Consumer|