Troubleshooting for Nokia N9

Check the following:

1. Your Nokia Suite version is compatible with your device from your local Nokia website's support pages and install the newer one if available.
2. Your Nokia device is running the latest software. For downloads and assistance, go to your local Nokia website's support pages.
3. Bluetooth is activated on both devices (phone and PC).
4. You do not have a wireless headset connected. You cannot use Nokia Suite over Bluetooth when a wireless headset is connected.
5. With certain phone models, you cannot have a Bluetooth dial-up connection at the same time with Nokia Suite. Close the Bluetooth dial-up connection before using Nokia Suite over Bluetooth.
6. When using a Bluetooth connection, you have to authorise the connection between your Nokia phone and your PC. Do this by selecting Yes when the connection request appears on the phone's display. Alternatively, you can set your PC as authorised, which means that individual connections between your phone and your PC do not need a separate authorisation.  Do this as below:
   1. Go to the Bluetooth application and  Paired devices view on your phone
   2. Select  your PC in the paired devices list,  select Options and Set as authorised.
7. With certain phone models, you are able to block a Bluetooth device connecting to your phone. To unblock a device, open the Blocked devices tab, and select Options > Delete.
8. Make sure that both devices are near to each other.  The standard distance for Bluetooth connection is 10 meters.
   

Try the following troubleshooting tips:

• Ensure that your phone is on and that there is sufficient signal strength.
  • Signal strength is indicated by the signal indicators at the left side of the phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases.
  • To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building. 
• If the phone's profile is set to Silent, Flight, Offline, or any other profile where ringing is silenced, it will not ring. Change the profile to General or Normal as instructed in the user guide. Check also the settings of your active profile, especially Ringing tone, Ringing type and Ringing volume. You may also try another Ringing tone, for example built-in Nokia tune, to rule out possible corruption of a transferred ringing tone.
• Make sure that call divert is not activated.
• Check if the headset is attached to your phone. For some phone models, the ring does not come through the speaker, only through the headset.
• Make sure your device is running the latest software. For downloads and assistance, go to your local Nokia website's support page.

Dropped calls or low sound quality during calls can result from low signal strength or momentary gaps in network coverage, either at your end or the other end of the connection.

Check the following:

• Check the signal strength that is indicated by the signal indicators at the left side of the Nokia phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases. If there is no network coverage at all, check if you have set your device to use 3G (UMTS) instead of the dual mode (enables 2G network access if 3G is not available).
• To increase your Nokia phone's signal strength, try moving your Nokia phone slightly, or move towards a window if you're calling from inside a building.
• Try your SIM card in another phone to make sure that it is not an issue in your phone.
• If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. Your network operator can provide you with more information on network coverage.
• If you believe that the problem may be with your Nokia phone instead of the network, contact your local Nokia Care point for inspection.

Most of Nokia devices have dedicated volume keys on the side of the device to allow you to change the earpiece volume during a call or sound playing. For the exact location of the volume keys on your specific device, please look at your device user guide "Keys and parts" section.

If your device does not have these keys, you can use the scroll keys, for example, scrolling to the left (or down) decreases the volume and scrolling to the right (or up) increases the volume. When you adjust the volume, a volume bar appears on the display indicating the volume level.

Note: The volume keys only control the speaking and hearing volume during a call, not the ringing volume. The same instructions apply for adjusting the volume when using the loudspeaker or a headset on your device.

The application intended for Nokia N9 is Nokia Link. If you wish, you can use the latest version of Nokia Suite as well (v3.5 or later). Download and install Nokia Suite from your local Nokia website.

Some features working with other phones are not supported with N9 e.g.:

MMS messages are not synced to Nokia Suite.

• To transfer MMS attachments to the PC: first save them to the device gallery and then sync with Nokia Suite.

Music Playlists cannot be synced.

• Playlists on the device are not displayed in Nokia Suite.

Contact groups cannot be synced.

• Contact groups on the device are not displayed in Nokia Suite.
• Contacts that belong to a group are still synced.

Some limitations with support plugin (Phone info and tools).

• Battery and network levels not displayed.
• Active connections not displayed.

Events view consists of notifications and feeds. Notifications show missed calls, new messages, and mails. Your notifications are always displayed at the top of the Events view.

Feeds consist of updates from social networks, tweets and RSS feeds, as well as third party feeds where possible. The most recent feeds are displayed just after your notifications, and you can scroll down to see older feeds.

The calling phone number may not match with a contact name and the name is not shown in the following situations when an incoming call or SMS arrives:

• The contact is defined twice in the Contacts application (e.g. if both Phone memory and SIM memory contacts have been selected to be displayed in Contacts settings and the same contact is found in both of them).
• The same phone number is defined for two or more contacts.
• The phone number in Contacts application is in different format than the number received in the incoming call. The phone number may have been stored in local format while the incoming call number is in international format (including country prefix), or vice versa. The number may not be properly matched with a contact name in this situation, depending on the device variant and the length of the calling number. In order to verify the correct format of the contact phone number (local or international), check the number which is shown when the call is received and edit the contact details accordingly.

If the problem persists, make sure your Nokia device is running the latest software. For downloads and assistance, go to your local Nokia website.

Route planning calculates and displays a route between two locations. Navigation means that the route is calculated from your current GPS position to a chosen destination. The navigation is voice-guided.

The Speed Limit warner or alert is a configurable feature that provides a warning when your vehicle's application-measured speed exceeds the recorded maximum speed limit for the part of  the road you are currently driving.

Speed limit warnings require a GPS position and are available during navigation or in the tracking mode. If GPS signal is not available, your position and speed can't be determined, and the speed limit warning feature is not active. Note that speed limits of roads are not displayed on the map to ensure better lucidity.

You should obey all local laws while driving. Some jurisdictions prohibit or regulate the use of speed/safety camera location data. Nokia is not responsible for the accuracy, or the consequences of use of speed/safety camera location data. Your first consideration while driving should be road safety.
 

You can choose between different map views:

·         Map view

·         Satellite view

·         Terrain view

To change the current map view, select the appropriate option on the top right hand side of the map.

To view public transport information, select the public transport icon. Selected public transport lines are displayed on the map. Information is not available in all areas.