You can reset your DRM -folder simply by renaming it. Before proceeding with the following, please note that one license count will be used when resetting your DRM folder. Proceed with this only if Nokia Music tracks cannot be played, and if there is an error message reporting a DRM related problem. To reset the DRM -folder on your PC, first close Nokia Music Player or Windows Media Player if running, and complete the following:
1. By default DRM -folder is hidden so, you need to make it visible:
- In My Computer (windows XP) or Computer (Windows Vista and 7) windows select Tools > Folder options (if cannot see Tools -menu, press Alt -key from your keyboard to get it visible).
- In the window that appears, select the View tab.
- Select Show hidden files and folders.
- Deselect Hide extensions for know file types.
- Deselect Hide protected operating system files.
- Select Apply to save the settings and then OK to close this window.
2. Locate your DRM folder. In Windows XP folder it is located at C:\Documents and Settings\All Users\DRM and in Windows Vista and 7 at C:\ProgramData\Microsoft\Windows\DRM
3. Rename the folder to DRMBACKUP (or something similar).*
Once you have done the folder reset you can change Folder options back to default/previous settings (step 1).
If the DRM protected tracks from Nokia Music Store are now played, your system will perform a security upgrade, which resets all the necessary DRM files. Each track requests a new license when first played.
If you are still receiving the error message, the DRM component can be manually installed from http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html (Use Internet Explorer for this link). Once upgraded, try to play your downloaded tracks again. Each track should then request a new license when you first played.
If this doesn't help either, contact Nokia Care and include the exact error message received.
*) Occasionally, attempting to rename this folder will cause an Access Denied error. If this occurs, do the following:
Reset the DRM security component by going to http://go.microsoft.com/FWLink?LinkID=34506 and Clicking upgrade to upgrade the DRM security component. If the Upgrade button is greyed out You may need to install the Active -X control by right clicking on the security banner at the top of the window and choosing Run Active X Control then clicking Run when the security window pops up.
Note: When you access this site through Internet Explorer on a Windows Vista and 7-based computer, you may receive a user account control popup message that requires that you enter the administrator password to continue.
If you are running Windows Vista or 7 x64 and the Upgrade button on the site listed earlier in this step appears dimmed, you will have to start Internet Explorer by using an account on the computer that has Administrative privileges in order to continue.