Troubleshooting for Nokia Suite 3.8

No, you do not need to uninstall Nokia PC Suite to be able to install Nokia Suite. However, it is recommended that you do not have them both running simultaneously on your computer

Also, the Nokia Suite installer will disable PC Suite if it is running in the background. From there you can proceed in installing Nokia Suite on to your computer.

When you add photos and videos to the Nokia Suite library from a folder on your computer, the files are not duplicated on the computer. You can safely remove photos and videos from Nokia Suite without removing them from the computer. Nokia Suite doesn't move your photos or delete them unless you choose to do so.

This depends on the phone used. The latest Nokia phones are able to keep personal data in place - but there is an issue with older phones. It is highly recommended to take a backup before the firmware update.

If the applications were downloaded from Nokia Store you can easily redownload them by signing into Nokia Store website and accessing My Stuff.

Nokia Suite is a free Windows application that connects your Nokia phone and computer, and helps you transfer content between the two. In the end, Nokia Suite will replace Nokia PC Suite and take over the most important features of Nokia Photos, Nokia Software Updater and Nokia Map Loader.
With the latest version of Nokia Suite, you can copy your contacts, calendar and photos from an existing Nokia phone to Nokia Lumia via Microsoft SkyDrive.

If you are looking for more information like requirements and compatible devices, click here.

See how to get started with Nokia Suite on Nokia Support Videos.

You can sync your device with Microsoft Outlook using for example Nokia Suite.
 
To do this, connect your device to Nokia Suite. Then set the synchronization settings in Nokia Suite.
 
Tools > Options > Contacts > Sync with contacts application > Microsoft Outlook.
 
Then synchronize the contacts by selecting:
 
Sync > Sync now > Contacts.
 
Note: This will also synchronize the contacts to Nokia Suite.

Check if you have stored music in the phone memory, that is, the C drive of your phone. Music tracks in C:\Data folder are backed up and restored to your phone during the software update to Nokia Belle. But if you have stored music tracks in any other folders in the C drive, they are lost during the software update. If you have DRM protected music tracks in your phone, note that you lose the licenses during the software update to Nokia Belle. After the update, you need to relicense all the copy protected music tracks you have on the phone.

Nokia PC Suite is being replaced by Nokia Suite, which is the newer and more user-friendly application for Windows PC.

Nokia is not developing PC Suite anymore.

With Nokia Suite, you can connect your computer and your phone. Keeping important information up to date on your phone and on your computer is simple, and you can  transfer music, and download free street maps to your phone with ease. Nokia PC Suite and Nokia Suite can be installed on the same computer, but you should not use them simultaneously. Note that the latest Nokia phones are supported only by Nokia Suite.

You can use your mobile device to connect a computer to the Internet. To do this, you need to have your mobile device connected to the computer via a USB cable or via Bluetooth.

To create an internet connection for the first time, do the following:

• You can find the latest available Nokia Suite from your local support site
• In the Nokia Suite Home view, click Tools > Options > Connect to Internet
• Depending on the device model you are using, the internet connection is created as follows:

The connection is created automatically or you need to select the operator to be used when creating an internet connection. From the list that shows the operators in your country, select your home operator (in other words the operator to whose network you have subscribed to). Then click OK.

Once you are connected to the internet, you can see detailed information about the connection in the left-hand area of Home. The following information is displayed:

• Operator or access point in use.
• Duration of the current internet connection.
• Amount of data transferred during the current internet connection

Note:If you have a Nokia Suite view other than Home open, the device area indicates that you are connected to the internet.

Steps to connect your device and computer:
Connect your device to the computer by using a USB cable or Bluetooth wireless connection.If you are connecting via Bluetooth, Bluetooth modem drivers may need to be installed on your computer.

 Note: USB connection is much preferred  as USB is much stable.

Support software may also need to be installed on your mobile device. The support software is needed for keeping messages, contacts and bookmarks up to date on your device and computer. Accept the installation on your mobile device if the device asks for confirmation. The installation of Bluetooth modem drivers and support software depends on the device model you are using. If you cancel the installation or if the installation fails, it is later restarted automatically.

You need to have the Nokia Suite application installed on your PC.

To download and install Nokia Suite, visit your local Nokia website www.nokia.com/nokiasuite.

Once you have Nokia Suite installed on your computer, please do the following:

1. Start Nokia Suite.
2. Connect your phone to computer via USB cable or select Tools > Add new phone > Use bluetooth instead
3. Follow the on-screen instructions.

For more detailed information please watch the tutorial video from Nokia Care.

From 2013, the new Nokia Asha/S40 phones do not support Nokia Suite or PC suite. Instead, they use the Nokia Connectivity Cable Driver.

To fix the problem, try the following solutions:

1. Disconnect the USB cable and connect it again.
2. If you use a USB hub, try connecting the phone directly to the computer.
   
3. Check the USB cable for problems and replace if necessary.
   
4. If your phone asks you for the connection mode that you want to use, make sure that you select Nokia Suite (or PC Suite) on your phone.
5. Disconnect the cable, restart the computer, reboot the phone and try again.
   

Keep in mind that if you remove USB devices without using the Safely Remove Hardware tool in the Windows taskbar, connection problems may appear.

Also, if your connection suddenly stops working, you can try to repair it in the following way:

1. Go to Add/Remove Programs in Control Panel (called Programs and Features in Microsoft Windows 7).
2. Select Nokia Suite in the list of applications and click Change/Remove.
   
3. In the dialog that appears, choose Repair. Nokia Suite then checks that all the needed files are intact and repairs any errors that were found.
4. Then do the same with Nokia Connectivity cable driver, right click and Change/Repair.
   
5. And finally, in Control Panel, Select Devices and Printers, and then remove your device profiles and reinstall them.