FAQ - Where can I find the Nokia Suite log files in Microsoft Windows XP, Vista and Win7?

First make hidden files and folders visible:

  1. Go to Start > Computer.
  2. Go to Organize > Folder and Search Options.
  3. Select View.
  4. Ensure Show hidden files and folders is selected under Hidden files and folders.

Navigate to the Windows Temporary folder:

  1. Open Windows Explorer.
  2. Type %TEMP% in the address bar and press Enter key.

Within this folder, the file will be named as debug_log.txt. In case of phone software update issues, check also the folders below for the software update logs:

  • Win 7: C:\ProgramData\Nokia\Nokia Suite\NOSSU2\logs
  • Win XP: C:\Documents and Settings\All Users\Application Data\Nokia\Nokia Suite\NOSSU2\logs

 

This topic is valid for:

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