Nokia - Ask Nokia - nz-en

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Our customer service team is always happy to answer your questions concerning Nokia devices, accessories, software or services. If you do not wish to email Nokia directly, you can also call us at Nokia Care.

Before sending a query, please check whether you can find the information you need in the FAQ or Discussions sections.

To ensure that we receive your query and that we are able to contact you, fields marked with "*" must be completed.

* Topic:

Please select the category that most closely matches the topic of your message:
Nokia devices and accessories - Assistance with mobile phones and add-on enhancements such as headsets, batteries and covers.
Nokia services and software - Information on how to access Nokia services, assistance with installing and using software such as PC Suite and Nokia Software Updater with your Nokia mobile phone.
My Nokia - Information about MyNokia benefits, your MyNokia account, and how to join.
Other - For any other questions or concerns regarding Nokia mobile products.
Click on one of the links displayed on the right to search for additional information.

Subtopic:

Please select the category that most closely matches the topic of your message. Click on one of the links displayed on the right to search for additional information.

Device:

Providing us with a product's model number helps us to identify your product for more efficient service. To find your phone's model number: Switch off the phone and remove the battery. The model number is printed on the white label inside the phone.

* Message:

* First Name:

* Last Name:

Gender:

* Email Address:

Please enter the email address that our customer support agent should use to communicate with you.

* Re-Enter Email Address:

Mobile Phone Number:

Please enter a mobile phone number where a customer support agent can reach you.
Number should be in international format which starts with '+' character and has country code.
No spaces are allowed in number.

e.g. +6421123456

Online Shop Number:

Operator:

Username:

Do not give your password

Device Serial Number:

Press *#06# on your phone home screen, and enter the 15 digits serial number displayed.
Example: 351231786491840

Device Software version:

Press *#0000# on your phone home screen and enter the software version displayed.
Example: 110.07.111

Product Code:

Press *#0000# on your phone home screen and enter the product type displayed.
Example: RM-333

Maps Application version:

Maps Application version number can be found in Maps "About" screen in your device

Navigation licenses purchased:

Navigation license region:

Navigation license duration:

Game activation code:

N-Gage Arena Username:

Computer Operating System:

Application name:

Application version:

Connection type:

How do you connect to services. WLAN / 3G / GPRS and any other connection type

MS Communicator Mobile version number:

Open the device’s Application Manager application. Launch the Communicator application, and then select Options > About. See the version shown on About screen.

PC Suite/Suite software version:

Social Networks version number:

version number can be found in Social Networks application "About" screen in your device

Country:

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