Troubleshooting for Nokia N9-00

The use of Nokia smartphones and services typically requires explicit acceptance of Nokia’s general privacy policy (also available at nokia.com/privacy) and Nokia Service Terms. Nokia’s general privacy policy defines our location based services and features related practices.

The Nokia user guide, available in the sales package or electronically on the smartphone, includes information about Nokia Maps features, the positioning methods as well as further information about location enabled device features, such as geo-tagging of pictures and videos.

Nokia smartphones allow consumers to enable and disable positioning methods, Drive navigation data collection and the geo tagging functionality anytime through the device settings and to remove geo-tags from the content. Once positioning methods are disabled by the consumer, no further location information is stored by Nokia applications on the smartphone or sent to Nokia.

For devices with removable battery, remove the battery and then restart the phone. For devices with non-removable battery, hold the power button for 8 seconds to reboot. If that doesn’t help, contact your local Nokia Carepoint.

Nokia smartphones use both time based and item storage based limits for location data.

The last known position is replaced every time a new position is calculated. Wi-Fi or GPS based positions are stored for a maximum of 7 days and for network based positioning, up to 2500 of the most recent locations may be stored, after which location information will be deleted or replaced when Wi-Fi or network positioning is next used. The length of time that the data is stored will therefore vary depending on how frequently the positioning services are used in different locations.

For data collected when using Drive navigation on Maps, information stored on the smartphone is collected from a maximum of 40 hours of driving. All information stored in the smartphone is encrypted and is deleted from the smartphone once it has been transmitted to Nokia.

The highest available software version for the phone model is shown on Nokia website, but the mentioned version may not always be correspondingly available as an update for your phone. Availability of the update depends on many factors, such as existing software version on your phone, regional restrictions, and approval of the software by your network service provider, operator or carrier. It may be due to one of these variables that currently the latest available software for you is of a lower software version than displayed on Nokia website.

New software may become available as update at a later date, so it's best to set up your phone in a way that it automatically tells you when a new software update is available. You can do this in the following way:

No, the update of your device software does not require any user account, username or password.

This depends on the method you use, i.e. whether you do the update via your mobile device or via PC and how many new features are added into the software package.
For an update using your device, the downloaded data is typically between 2-5MB for a low end phone and between 5-10MB for a smartphone (Nokia S60, Nokia Symbian, Nokia Meego etc).
For updates via the PC the download size can vary a lot and be more than 100MB.

When updating via the mobile device it is recommended to use a Wi-Fi connection or a cellular connection with data plan because a possible large amount of data will be transferred during the update.
For more info on the costs, contact your mobile network operator or your service provider.

 No, but we encourage you to do so to maximize the performance of your device and ensure support for the latest applications and services. Once installed, this software update will help your phone run even more effectively and efficiently than before.

No, not normally -- software updates are common and are designed to maximize the efficiency and capabilities of your device.  This is why we recommend that you check your software update settings  to ensure that you are using the latest software available for your device.

For user-to-user support and assistance, check Nokia Support Discussions at http://www.nokia.com/discussions.

Many registered users have experience with updating their Nokia devices and you may find answers to any questions you may have.

To receive personal assistance from Nokia Customer Care, please call or email your local Nokia Care contact center. For details, visit your local Nokia website's support section.

If the Nokia device cannot be turned on or the battery is almost empty, software updates are not possible. Connect the device to charger and try again once the battery is charged.