Troubleshooting for Nokia Asha 303

Skydrive is part of Microsoft services, a password-protected online storage on the web (Skydrive.live.com), where you can store and share your documents and pictures up to 7 GB for free.
You can sign in with a Microsoft Account and you are all set. If you do not already have the Microsoft Account, you can create one at www.live.com.

More information can be found from windows.microsoft.com/skydrive.

During a software update with Nokia Suite or Nokia Software Updater, available applications and languages might experience adjustment back to phone’s original setup. This can cause removal of some languages, that were added to your phone afterwards.

To avoid this, always make sure to purchase your Nokia phone from an authorized Nokia retailer in your home country.

A country variant is a 'general' version of the device firmware with some features or apps specific to a country. An example would be that for some countries a phone must make a sound when taking a photo while in other countries this is optional.

Currently the following Nokia phones support NFC:

• Nokia 6131 NFC
• Nokia 6212 Classic
• Nokia 603
• Nokia 700
• Nokia 701
• Nokia C7-00
• Nokia Astound
• Nokia Oro
• Nokia 801T
• Nokia 808 PureView
• Nokia N9
• Lumia 610 NFC
• Lumia 620
• Lumia 720
• Lumia 810
• Lumia 820
• Lumia 822
• Lumia 920
• Lumia 920T

While configuring the F-Secure Anti-Theft application on your phone, you need to enter a mobile number as a trusted number, so using the trusted number you can recover the unlock security code.

Procedure to recover F-Secure Anti-Theft security code:

1. Send SMS with the message #UNLOCK# to your locked phone from the trusted number.
   
2. Your locked phone sends the reset SMS message with instructions to the trusted number.
   
3. Send the reset code from the trusted number to your phone.
   
4. Your locked phone is now unlocked and now you can create a new security code.
   

If these do not work,  then you may have to contact F-Secure support for help.

The magnetic field created by the magnetic clip on the carrying case is activating the slide sensor in your phone. This sensor utilizes a weak magnetic field to detect different operational modes when there is an incoming or active call.

To avoid interference with sensors utilizing weak magnetic fields, do not place your device near magnetic items.

There are many components have magnetic parts which may activate the alarm or if the store uses wireless ID alarm an apparent detection may result from the radio transmitter modulation.

All Nokia phones are designed not to exceed the limits recommended by international guidelines.

Nokia has a range of products, related accessories and, for example, connectivity to 3rd party assistive equipment to help people with physical impairments to use mobile phones. Many features in phones, such as “speaking applications,” message reader, voice recognition, different font sizes, etc, improve the ease of use for both people with disabilities and mainstream users alike. Special accessories enable the use of mobile phones for people with distinct disabilities. For example, the new Nokia Wireless Loopset LPS-5 helps take advantage of T-coil-equipped hearing aids to increase the clarity of calls on the phone.

A full list of available solutions and support can be found from http://www.nokiaaccessibility.com.

Preparation:
Before starting, make sure your phone has enough battery power. If the battery level is low, charge the battery. Connect your phone to PC using an USB cable that came in the sales package or a bluetooth connection. When connecting via a USB cable, choose Nokia Suite (or Nokia Ovi Suite, or PC Suite) USB mode for the connection in your mobile phone.

To backup your device:

1. Start the Nokia Suite application > select Tools > Backup.
2. You will get a series of recommendations, click on Next.
   
3. Select the content you want included in the backup (Phone settings and Applications, Photos, Videos, Music and recorded sound clips, documents, backup of selected content also in the memory card). The contacts, calendars, notes and messages are stored by default.
   
4. Choose the folder where you want to save your backup, if you want to use the Nokia Suite folder created by default, select Next. To change the folder, select Browse.
   
5. Select Start to begin saving the backup.
   
6. Once the process is complete, select Finish.

To restore the backup on the device:

1. On the Nokia Suite application, just select Tools > Restore.
2. You will get a series of recommendations, click on Next.
3. Select the content you want to restore.
4. Click Start.

Note: If the contacts does not show in the backup, you have to copy the contacts in the phone memory from the SIM card.

Further info:
See our support videos on YouTube channel, from how to use the Nokia Suite, go to www.youtube.com/nokiasupportvideos (English) and search Nokia Suite videos.

Check the following:

1. Your Nokia Suite version is compatible with your device from your local Nokia website's support pages and install the newer one if available.
2. Your Nokia device is running the latest software. For downloads and assistance, go to your local Nokia website's support pages.
3. Bluetooth is activated on both devices (phone and PC).
4. You do not have a wireless headset connected. You cannot use Nokia Suite over Bluetooth when a wireless headset is connected.
5. With certain phone models, you cannot have a Bluetooth dial-up connection at the same time with Nokia Suite. Close the Bluetooth dial-up connection before using Nokia Suite over Bluetooth.
6. When using a Bluetooth connection, you have to authorise the connection between your Nokia phone and your PC. Do this by selecting Yes when the connection request appears on the phone's display. Alternatively, you can set your PC as authorised, which means that individual connections between your phone and your PC do not need a separate authorisation.  Do this as below:
   1. Go to the Bluetooth application and  Paired devices view on your phone
   2. Select  your PC in the paired devices list,  select Options and Set as authorised.
7. With certain phone models, you are able to block a Bluetooth device connecting to your phone. To unblock a device, open the Blocked devices tab, and select Options > Delete.
8. Make sure that both devices are near to each other.  The standard distance for Bluetooth connection is 10 meters.