Troubleshooting for Nokia products

You are able to view your download history whether by using Nokia Music Player application or Nokia Music Store web user interface.

Nokia Music Player:
To view the details using Nokia Music Player application:
1. Open the Nokia Music player application on your PC.
2. Select the Nokia Music tab and sign-in to your account.
3. Select Account > Download history.
All of your subscription and purchased downloads will be shown in their own sections(tabs).

In case you don't have the Nokia Music Player installed on your PC.

Nokia Music Store Web user interface:
1. On the computer, launch the web browser and go to http://music.ovi.com/global/en/pc/storeselector
2. Select the country and sign-in to your Nokia Music account.
3. Open the Music Account and click on Download History.
All of your subscription and purchased downloads will be shown in their own sections(tabs).

The settings can be changed within Nokia Music Player for PC to associate it with different audio files such as WMA, MP3 and AAC.

1. Open the Nokia Music Player and go to Edit > Options or press F4.
2. Go to Player tab and then Nokia Music Player is currently associated with the following audio files.
3. Open Specify associations... and tick the boxes for the audio file formats Nokia Music Player should be associated with.

The music purchased from Nokia Music Store comes in MP3 format.

Redeeming a voucher for a Nokia Music+ subscription will not extend your current subscription, but simply add itself on top and run in parallel. It is therefore not advisable to redeem a voucher for NM+ while you have an active subscription. Instead, cancel your subscription and wait until your current month run out before redeeming your voucher.

Refresh or update the music library in the following way:

1. Open Music player (or Media player or My music).
2. Select Options.
3. Depending on your phone model, select Refresh library (or Update library or Update libr. or Music Library > Update).

No. You need to select music or videos you wish to share from within the Play To application.

You will need to be signed in with your Nokia Account before you can use the Nokia Music service. If you are already signed in, but still experiencing this problem please log out of your account, clear cache, and then log back in.

The message "USB connection active" is shown when the device is plugged to PC in a synchronization mode and when trying to enter the Music menu. The Music player cannot be started in this situation. To start playing music, the USB connection must be unplugged.

This is normal situation when the device is in a state where the synchronization events can occur, e.g. when Nokia Music client is active in the PC and the device is prepared to synchronize the music files. Unplug the USB connection to be able to access the music library again.

The situation can occur also when the device is connected via USB and the "Mass storage" mode is selected in the device. The mass storage access is in this situation exclusively for PC and the music files cannot be accessed by Music player. Use "PC Suite" or "Ovi SUite" mode instead for the USB connection or unplug the USB connection.

You need your Nokia Lumia phone to cancel the subscription.

On your phone, open Nokia Music, select settings and sign in to your Nokia account.
Tap Nokia Music+ > cancel subscription > tap Yes to confirm the cancellation.

Yes. It is possible to have more then one Nokia Music Unlimited subscription on the same PC, but only one subscription per device and account.

Some territories will require a pre-authorisation when making a purchase via Credit Card from the Nokia Music Service. This pre-authorized amount should be released after an outlined time period. If you are concerned please contact your local Nokia Care team.