Troubleshooting for Nokia products

System requirements:

• Microsoft Windows 8 (32-bit or 64-bit), Microsoft Windows 7 (32-bit or 64-bit), Windows Vista (32-bit or 64-bit) with Service Pack 1 or later, Windows XP (32-bit or 64-bit) with Service Pack 2 or later
• 2 GB of free space on your computer
  
• 1 GHz processor
  
• 64 MB graphics card
  
• 1 GB of RAM (random access memory)

Windows 8 RT is not supported.

Supported USB cables:

• DKE-2
• DKU-2
  
• CA-101
  
• CA-53
  
• CA-70
  
• CA-126
  
• CA-157
  
• CA-179
  

Download the installation package on the Nokia Connectivity Cable Driver support page, and follow the instructions shown on your computer to install it. You may need to restart your computer.

Tip: If you want to check that Nokia Connectivity Cable Driver is installed successfully, click Control Panel > Add remove programs.
 

No, but you can download and install apps and other content from Nokia Store straight to your phone using the Store app.
 

If your device isn't recognized by PC when plugging via USB cable, try the following actions to recover:

1. Check that you are using the original Nokia USB cable and that the cable is properly connected to the phone and PC.
   
2. Disconnect the mobile device and connect it again.
3. Remove the battery, insert it back again and restart your mobile device. In phone models with integrated battery, press the  power button for around 10 seconds
   
4. Restart your PC.
5. Try connecting to another USB port on your PC. Connect the phone directly to your PC instead of connecting e.g. via a USB hub.
   
6. In Symbian devices, try selecting another connection mode in your mobile device (e.g. Nokia Suite/PC Suite, Mass Storage, Media Transfer). Note that when connecting to Nokia Suite, you need to select Nokia Suite/PC Suite mode (check the connection mode in Settings > Connectivity > USB).
   
7. In some Symbian devices, if having copied a large number of files (> 4000 files) in Media Transfer USB mode to the device, the PC connection may not succeed any more. If this happens, try deleting files with File Mgr. application to decrease the number of files below 4000.
8. If running Nokia Suite in the PC, check that the latest Nokia Suite version is installed (check for updates in Nokia Suite Software Updates menu). Check also that your phone is compatible with Nokia Suite.
   
9. If Nokia Suite is not able to find your Symbian or S40 phone, try reinstalling Nokia Suite software in your PC.
   
10. If possible, check if your phone can be successfully connected to another PC.
    

If the above actions don't help, reset the device back to factory settings.

Check also that you have the latest device software version installed in your mobile device.

Yes. But it may take longer than charging through a charger connected to a wall outlet, and it may not work if you connect through a non-powered USB port.

No. From 2013, you don’t have to connect your phone to your computer for the update. You can simply download and install the update wirelessly using either a Wi-Fi or mobile data connection. Data transmission costs may apply. For more info, see the user guide of your phone.

No, you can only connect your phone to your PC as a modem with Nokia Connectivity Cable Driver. However, your phone may have other ways to sync your mails, contacts, or calendar entries. On some high-end Nokia Asha/S40 phones you can, for example, use Mail for Exchange or add your Nokia account to your phone.

Nokia Connectivity Cable Driver is compatible with the following phone models:

• Nokia 301
• Nokia 301 Dual-SIM

No, but your phone may support this feature. You may be able to, for example, create a backup of your phone memory on a memory card or restore the apps you have downloaded and installed from Store. For more info, see the user guide of your phone.
 

No, but your phone may support this feature. For more info, see the user guide of your phone.
 

The next and previous track keys are disabled with the wired connection. Use the controls on your connected device.