Troubleshooting for Nokia products

With Maps v3.01 and earlier:

Route planning is a free feature but navigation is an extra service, which is available for purchase.

Route planning calculates and displays a route between two locations. A route simulation (with voice commands) is also possible (without paying additional license fees).

Navigation means that the route is calculated from your current GPS position to a chosen destination (for mobile devices without an internal GPS receiver, an external GPS receiver may be necessary; check your mobile device’s manual to see if it is equipped with an internal GPS receiver). The navigation is voice-guided, meaning it tells you how to get to the desired destination step by step (for example, "in 300 meters turn left…"). Navigation also automatically re-calculates the route if you take a wrong turn.

The navigation feature can only be purchased for regions for which a navigable map is available (there are navigable and non-navigable maps). Route simulation is only possible on navigable maps. This is due to the often inferior quality of map information on non-navigable maps.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

With Maps v3.03 and later:

Maps version 3.03 and later offer navigation and other services for free. There is no need to use any license on these releases. 

Free navigation is available starting from Maps 3.03 version. Maps 3.03 or later is pre-installed in the new devices which support the free navigation. Owners of the compatible devices running an older Maps version get the free navigation features and premium content by upgrading to Maps 3.03 or later. You can get the latest Maps version for your device via SW Update menu in your phone, via Nokia Suite or from Nokia Store.

There is an icon for the Drive application available on your phone's home screen.

You can also start drive navigation from Maps:
1. Search for the destination.
2. Select the place on the map and its information area at the top of the screen.
3. Select Navigate, and Drive here.

Your licence may have expired. Navigation days and other included licences must be activated within 3 months from the first launch of Maps application on your device.

For more information, contact the Nokia Care.

Note that Ovi Maps version 3.03 and later offer navigation and other services for free. There is no need to use any license on these releases.

• Maps for over 180 countries and free map updates
  
• Drive and Walk navigation available in over 70 countries
  
  • Real-time voice guidance, lane assistance and speed limit warners in Drive navigation mode
    
  • Real-time voice guidance; routing and navigation via pedestrian zones and shortcuts in over 80 cities in Walk navigation mode
    
• Real-time weather service including a 5-day forecast for your current or any location found via search
  
• Premium travel content by Lonely Planet and Michelin for over 1000 destinations
  
• Real-time events listings for your current location or any other location found via search

New features:

• Shop has been removed, and Drive and Walk navigation in over 70 countries is now available at no extra cost. No license activation needed in this release.
• Integration with Ovi account so that you can easily personalize your Ovi Maps and synchronize your favourite places and routes
• Options tools box to switch between 2D, 3D, satellite and terrain map mode, as well as night mode and turning 3D landmarks on or off.
• Localised version of the Ovi Maps 3.03 available in Symbian languages
• Improved application start-up and simplified service menu makes it faster and easier to access favorite content and services with a single touch or click
• Improved one-box search
• New features in car navigation service: ‘Drive home’ and tracking (follow your position while driving)
• New features in pedestrian navigation service: ‘Walk home’ and tracking (follow your position while walking)
• Text-to-speech voice-guidance in car and pedestrian navigation, currently available for English and German. More languages will follow later on.

This is possible only if you have the latest version of Maps 2.0 or Maps 3.01 installed on your device.

Start the Maps application and go to:

1. Select Options
2. Select Extras
3. Select Options
4. Select Enter License Code
5. Enter the License Code
6. Select the region from the list.

For Maps 3.01, start the application and go to:

1. Select Options
2. Select Shop & Licenses
3. Select Enter license code
4. Enter the license code
5. Select the region from the list.

Your newly registered license will now add its duration to the existing license's.

Note that Nokia Maps version 3.03 and later offer navigation and other services for free. There is no need to use any license on these releases.

Route planning is a free feature. It calculates and displays a route between two locations.

Navigation is an extra service, which is available for purchase. Navigation means that the route is calculated from your current GPS position to a chosen destination. The navigation is voice-guided.

The navigation feature can only be purchased for regions for which a navigable map is available. To purchase a navigation license, open the Maps application and

1. Select Options
2. Select Extra Services
3. Select  Purchase navigation, confirm the Bluetooth GPS connection, and accept the terms and conditions.

Select Purchase, and the region for which you have the license, and select Purchase. A secure data connection is established to the license server

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep the costs down, and contact your network operator for more information about your data plan.
 

If you already have a valid license for navigation, you can use it for pedestrian navigation if not you need to purchase a navigation license for the desired region before.

1. select Extra Services
2. select Purchase navigation

1. select Purchase
2. select the region for which you have the license,
3. select Purchase.

1. Select Settings
2. Select Routing settings
3. Select Route selection
4. Select On foot

1. Select Options
2. Select Navigate to.

Navigation days is a licence of 10 non-consecutive days (1 day = 24 hours). It can be used separately during the first 3 months and enables you to navigate in all supported navigable regions globally.

You can use each credential one by one. Each navigation day has to be activated separately. If you want to use the 10 days in a row, you have to activate each day separately. Other licences are for a subsequent, limited period of time, for example for 30 days in a row. It is not possible to pause a licence period and continue it later.  

When you start navigating, the Maps application requests to use one of the navigation days. When you accept the request, a licence for 1 day is activated and is valid for the next 24 hours.

Note that Ovi Maps version 3.03 and later offer navigation and other services for free. There is no need to use any license on these releases.

Route planning is a free feature. It calculates and displays a route between two locations.

Navigation is an extra service, which is available for purchase. Navigation means that the route is calculated from your current GPS position to a chosen destination. The navigation is voice-guided. The navigation feature can only be purchased for regions for which a navigable map is available.

To purchase a navigation license, open the Maps application and

1. select Extra Services

2. select Purchase navigation,

confirm the Bluetooth GPS connection, and accept the terms and conditions.

1. select Purchase

2. select the region for which you have the license,

3. select Purchase.

A secure data connection is established to the license server.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep the costs down, and contact your network operator for more information about your data plan.