Troubleshooting for Nokia products

Tracks downloaded using the Nokia Music Service (non Nokia Music Unlimited) are .mp3 files. These have no DRM restriction applied to them. As such, Nokia Music will allow users to download them again from their Music Vault from within the Nokia Music Player a limited number of times in case they have been lost, corrupted etc...

Open the Nokia Music Player > Sign in to your account > select Nokia Music tab > scroll down to Download history.

If the limit has been reached, and no further downloads are available, please contact Nokia Care for further support.

If you are a Nokia Music Unlimited user, you can also use Nokia Suite to download music. If you are downloading mp3's, these can be obtained through a web browser. However, for the complete Nokia Music experience, a full install of Nokia Music Player is required.

To install Nokia Music Player software, go to http://music.nokia.com/

This issue occurs because Windows 7 is preinstalled on a new computer by using image-based Windows deployment technology. The following scenarios will not function on an end-user’s computer unless a fix is applied:

• Playback of Windows Media DRM-protected content
• Transfer of that content to authorized devices.

A complete article is available on the Microsoft website http://support.microsoft.com/kb/976590 which also provides a fix for this issue.

*Upgraded O/S to Windows 7, non-OEM installs i.e. user installed setups are not affected.

Copying music from PC via USB cable and refreshing the Music library contents can take a long time if using the Mass storage mode as the USB connection method in the mobile device.

For optimal performance, transfer the music in the following way:

• Make sure that you set USB mode to PC Suite or Media transfer and install Nokia OVI or PC Suite before you transfer any music to/from your device.
• Use your PC´s file browser (copy or drag & drop music files etc.) or Nokia Music or Windows Media Player to manage the music on the phone.

When using the PC Suite or Media transfer mode, the music is transferred with MTP (Media Transfer Protocol) and the phone is indexing the Music library during the transfer. If you transfer the music by using Mass storage USB mode, or copy music to a memory card without using the USB phone connection, the Music library refreshing will take a longer time.

Yes you can. Any phone that is capable of using mp3's as a ringtone can do this (unless the music files are DRM protected).
Most current Nokia phones are capable of using unrestricted mp3's as ringtones.

How to change a ringtone on Symbian device:
Press Menu > select Settings > Profiles > select profile you want to personalize > select Personalise > press Ringtone > open Songs folder > Open one of the folders and select the song you want to use as a ringtone.

How to change a ringtone on S40 device:
Press Menu > select Settings > Profiles > select profile you want to personalize > select Personalise > press Ringing tone > Open Gallery > open Music files folder > select the song you want to use as a ringtone.

How to change a ringtone on Meego device:
Open Music player > select Songs > long press on the song you want to use as a ringtone > tap Set as ringtone.

How to change a ringtone on Lumia device:
Instructions how to create your own ringtone can be found from Windows Phone Online Entry Point at address http://gethelp.live.com. Select Windows Phone > select the Music + Videos > select the Create Ringtones link.

This may occur if the system cannot find the specified path when saving the downloaded track to your collection.
To resolve this, make sure the My Music folder is on your local hard drive of the PC being used. 

To check this:
1. Open Nokia Music player.
2. Press F4 on your keyboard.
3. Select Collection.
4. To change the location of the My Music folder, select Change. This folder must be located on the hard drive of the computer and not at a remote location for example, in network server.

To transfer music that you have downloaded in the Nokia Music store using your Nokia Music Unlimited account use the steps below:

1. Launch the Nokia Music Player application and log into your music account.
2. Click on My Music tab.
3. Choose the image of the device on the left to connect your device for transfer. Follow the prompts to correctly connect your device to your PC.
4. Once the device has been connected you can drag and drop songs from the My PC view onto the image of the device on the left and the track will automatically begin transfering.
5. Music can then be played using the music player in your device.

The easiest way to transfer music from the iTunes PC client onto your Nokia device is to connect the phone to your PC via USB cable and choose the Data Storage mode on the handset. Then you can simply drag and drop tracks from iTunes onto your device in your File Explorer.

NOTE: Music purchased on iTunes will only playback on the manufacturer's own devices.

You are able to view your download history whether by using Nokia Music Player application or Nokia Music Store web user interface.

Nokia Music Player:
To view the details using Nokia Music Player application:
1. Open the Nokia Music player application on your PC.
2. Select the Nokia Music tab and sign-in to your account.
3. Select Account > Download history.
All of your subscription and purchased downloads will be shown in their own sections(tabs).

In case you don't have the Nokia Music Player installed on your PC.

Nokia Music Store Web user interface:
1. On the computer, launch the web browser and go to http://music.ovi.com/global/en/pc/storeselector
2. Select the country and sign-in to your Nokia Music account.
3. Open the Music Account and click on Download History.
All of your subscription and purchased downloads will be shown in their own sections(tabs).

The settings can be changed within Nokia Music Player for PC to associate it with different audio files such as WMA, MP3 and AAC.

1. Open the Nokia Music Player and go to Edit > Options or press F4.
2. Go to Player tab and then Nokia Music Player is currently associated with the following audio files.
3. Open Specify associations... and tick the boxes for the audio file formats Nokia Music Player should be associated with.

The music purchased from Nokia Music Store comes in MP3 format.