Troubleshooting for Nokia Asha 302

If you see an error such as SSL Certificate is not trusted this means that the certificate is missing on the device or has expired. You will need to install the certificate in either of the two ways described below. There are two methods to install the certificate.

Note: To IT Admins, if you wish to stage this Entrust certificate (or any other certificate file) on your own file delivery server then you will need to place the certificate file (i.e. filename.cer) on a remote server accessible to your employees.  Ensure your web delivery servers are configured to deliver the *.cer files with the mime-type:  "application/x=x509-ca-cert".

Note! Self-signed certificate is not supported.

Select Menu > Settings > Rest. factory sett. (or Reset device or Restore factory sett. or Rest. fact. sett.).

1. To reset only preference settings, but keep all personal data, such as contacts, messages and media file, select Restore settings only (or Restore sett. only or Settings only).
2. To reset all preference settings and delete all personal data, select Restore all (or All).

3. Enter the security code before the restore. If you have never changed your security code, then enter the default code 12345. If your phone still requests a security code or if you have forgotten it, please bring it to the nearest Nokia Care point for inspection.

Security keyguard lets you lock your phone’s keypad with a security code. The security code is asked when you unlock the keypad.

To activate or deactivate the security keyguard:

1. Select Menu > Settings > Phone (or Phone settings or Device) > Security keyguard.
2. To activate or deactivate, enter the current security code (The preset code is 12345).

Note: Note: Once you change your security code, the default setting is no longer valid. If you have changed your security code and do not remember the new code, contact your dealer or local Nokia Care Point.
You can answer a call or make an emergency call while the security keyguard is activated.

Press and hold the key 1 until your device dials to your voice mailbox number or select Menu > Messaging > Voice mail (or Voice messages, or More > Voice messages) > Listen to voice mails (or Listen to voice msgs. or Listen to voice messages). For the first time use, enter your voice mailbox number which you get from your service provider.

Note: The voice mailbox is a network service, contact your service provider for subscription. If supported by the network, the voice mail icon (the icon on the key 1) will display on the device to indicate new voice mails.

To lock the keypad in the standby mode, press the center Navi (scroll) key and then the * key. To unlock, press the same keys.
For QWERTY devices the lock / unlock sequence is Navi key followed by the Fn key (the key showing an arrow in the lower left corner of the keypad).

You can also set the keypad to lock automatically after a time-out, select Menu > Settings > Phone (or Phone settings or Device) > Automatic keyguard > On, enter the time you want and select OK.

Note: When the keypad lock is on, calls may be possible to the official emergency number programmed into your device.

To remove one or more applications from your Series 40 device:

• Go to Menu > Apps > Extras (or Menu > Apps > Apps and games)
• Locate the applications you want to remove and select Options > Mark
  • On non-touch devices you have the option to select Options > Delete which will remove the application immediately.
  • If the Mark (or Delete) option are grayed out you are trying to remove a system application which is not allowed.
• Mark the application(s) you want to remove
• Select Options > Delete marked
• Select Yes to confirm the deletion or No to cancel

Select Menu > Settings > Display (or Main display) > Font size.

If you get a “Communication Error” message when using the Nokia browser it typically means a data connection cannot be established most commonly because of incorrect access point settings. To resolve this issue you should contact your mobile operator to get the correct access point settings and validate you have an active data plan.

If you still have connection issues please contact your operator for help with the access point settings.

Select Menu > Settings > Phone (or Phone settings or Device) > Start-up tone.
 

When you start Mail for Exchange for the first time, you are prompted to do the following:

• Give your Exchange mail address, domain, username, and password. The app fetches your MS Exchange server name based on the data you gave. If this fails, you are prompted to give also your server name.
• Select your time zone
• Define which Exchange items you want to sync. Note that you can later change the items to be synced (Options > Settings > Sync Options).
• Depending on your mail server security policy, you may be asked to define a lock password for Mail for Exchange

If you defined the Exchange items to be synced, the first sync will be done. 

To ensure that Mail for Exchange suits your needs, you should consider the following:

• Defining a lock code and a period after which the application is locked if it hasn’t been used (Options > Settings > Security)
• Adjusting the period from which messages are retrieved (Options > Settings > Email)
• Defining whether the messages you send are saved (Options > Settings > Email)
• Adjusting how often sync is done on the days and time you define as a peak time, on off-peak time, and when you are roaming (Options > Settings > Schedule)
• Selecting more folders to be synced in addition to the default Inbox and Outbox folders (Options > Manage Subscribed Folders)

To personalise your Mail for Exchange, you can do the following:

• Define your Inbox layout (Options > Settings > Email)
• Create a signature  (Options > Settings > Email)
• Enable or disable Rich Text format  (Options > Settings > Email)

For detailed instructions on downloading and setting up Mail for Exchange on your Nokia Asha 302 phone please also see the following video:

Set up Mail for Exchange