Troubleshooting for Nokia Asha 311

If you see an error such as SSL Certificate is not trusted this means that the certificate is missing on the device or has expired. You will need to install the certificate in either of the two ways described below. There are two methods to install the certificate.

Note: To IT Admins, if you wish to stage this Entrust certificate (or any other certificate file) on your own file delivery server then you will need to place the certificate file (i.e. filename.cer) on a remote server accessible to your employees.  Ensure your web delivery servers are configured to deliver the *.cer files with the mime-type:  "application/x=x509-ca-cert".

Note! Self-signed certificate is not supported.

To see WLAN MAC address of your phone, follow the steps below:

1. Go to Menu > Settings > Connectivity.
   • Asha 306 and 311: Select Wi-Fi, and then long tap one of the available WLANs, and select Details.
   • Other touch screen models: Select WLAN > Available WLANs, and then long tap one of the available WLANs, and select Details.
   • Non-touch screen models: Select WLAN > Available WLANs > Options > Details.
2. In the details screen you will see the MAC address as 12 characters.

• Try to calibrate the touch screen if it feels inaccurate. To calibrate the touch screen, tap the Menu icon and select Settings > Phone > Touch settings > Screen calibration, and follow the instructions on the screen.
• If it does not help. reset factory settings. Backup your phone before doing so.
• If it does not help, try to update with the latest available sw for your phone.
• If it does not help, visit the Nokia Care Point in your area. For contact information, go to your local Nokia support page.

To avoid unintentional activation of touch controls, the automatic keylock cannot be disabled.

Open the History tab, and select Options > Clear history.

If your phone has a touch screen, select the favourites icon > the options icon > clear history.

This answer applies to Nokia Browser 2.0. If you don't yet have version 2.0 in your phone, download it from Nokia Store.

When you start Mail for Exchange for the first time, you are prompted to do the following:

• Give your Exchange mail address, domain, username, and password. The app fetches your MS Exchange server name based on the data you gave. If this fails, you are prompted to give also your server name.
• Select your time zone
• Define which Exchange items you want to sync. Note that you can later change the items to be synced (Options > Settings > Sync Options).
• Depending on your mail server security policy, you may be asked to define a lock password for Mail for Exchange

If you defined the Exchange items to be synced, the first sync will be done. 

To ensure that Mail for Exchange suits your needs, you should consider the following:

• Defining a lock code and a period after which the application is locked if it hasn’t been used (Options > Settings > Security)
• Adjusting the period from which messages are retrieved (Options > Settings > Email)
• Defining whether the messages you send are saved (Options > Settings > Email)
• Adjusting how often sync is done on the days and time you define as a peak time, on off-peak time, and when you are roaming (Options > Settings > Schedule)
• Selecting more folders to be synced in addition to the default Inbox and Outbox folders (Options > Manage Subscribed Folders)

To personalise your Mail for Exchange, you can do the following:

• Define your Inbox layout (Options > Settings > Email)
• Create a signature  (Options > Settings > Email)
• Enable or disable Rich Text format  (Options > Settings > Email)

For detailed instructions on downloading and setting up Mail for Exchange on your Nokia Asha 302 phone please also see the following video:

Set up Mail for Exchange

Nokia Nearby complements the user experience of Nokia Maps.
Nokia Nearby is a convenient way of finding nearby places, such as restaurants and shops. It's a fast way to find the places, without needing to open the full maps service.

If the touch screen calibration is interrupted by pressing Call key or End key, the applied settings may cause instability when using the touch screen or the Call and End keys. In such situation, the calibration should be done again.

Select Options > Settings > Search engine.

This answer applies to Nokia Browser 2.0. If you don't yet have version 2.0 in your phone, download it from Nokia Store.

You may have switched the mobile data connection off. To switch the mobile data connection on, swipe down from the top of the screen, and select the mobile data icon.