Troubleshooting for Nokia C5-00

To use your phone as a modem to connect a compatible PC to web.

1. Install the Nokia Suite to your PC. The latest Nokia Suite includes the compatible drivers.
2. Connect the data cable and select Connect PC to Web. The confirmation is displayed: Connect PC to web mode activated.
3. When the necessary Windows software is installed to your PC, accept the installation. If asked, accept the connection as well and the internet browser of your PC will open. 
4. Check the connection settings (Internet Access Point) from your phone for your PC. Select Web > Options > Settings > General > Access point.  

Tip: You may not be able to use some of the other communication features when the phone is used as a modem. 

Check that the phone isn't stuck in Offline mode, power up the phone and then try to change the mode from Offline profile to General. If the phone display the message Insert SIM to access network, check that the SIM is correctly located in the SIM slide.

If you are new to social networking, or joining a new social network, you are strongly advised to familiarise yourself first with the organisation's terms of service privacy policy and privacy controls. You should also check that privacy settings are appropriate for you. Contact the relevant service provider for more information.

Privacy guidance and information about privacy controls for Facebook are available from Facebook. 

You can format your device by typing *#7370# in standby mode. Before the device is reset, you may need to provide the lock code. The default lock code is 12345.

IMPORTANT NOTICE!

• Formatting the device will permanently erase all user data and settings as well as add-on applications and operator specific settings.
• If you have made a backup of the device data, the data can be restored from the backup after formatting but some add-on applications can have restrictions that they are not restored from the backup.
• If you use formatting to repair faulty behaviour of the device, restoring the backed-up data files may restore the unwanted behaviour as well. In that case, a partial restore may resolve the situation.
• The contents of the SIM card and memory card (MMC) are not erased during formatting. Note, however, that in some device models (e.g. Nokia N8-00, E7-00, E6-00, C7-00 and X7-00) the internal mass memory E: will be formatted in this situation. It is therefore important that you back up all your data from the E: mass memory before resetting the device. Use Nokia Suite to back up the contents to your PC.
  

SMS message may get converted to MMS message in the following situations:

1) When sending a long SMS message

In some devices the message type gets converted from SMS text message to MMS multimedia message if the message length exceeds the device-specific setting which is typically 5 - 10 SMS submessages (around 760-1520 characters). If the message is longer, it is converted to MMS to avoid potential issues in handling long text messages in the recipient device. The cost of a SMS message consisting of several concatenated submessages may also be higher than the cost of a single MMS message.

The conversion from SMS text message to MMS multimedia message occurs when the automatic message type is selected in the message options. This is the default mode where the device tries to automatically select the best mode for the message.

The conversion from SMS to MMS can be avoided by selecting Options > Sending options > Message type > Text when in the Text message window writing the message. The message is then always sent as SMS text message and no conversion to MMS occurs.

The maximum number of concatenated SMS submessages can be up to 10 (around 1520 characters). In multimedia mode the message length can be longer.

2) No phone number defined in user contact information

If sending SMS to one or more recipients and one of the potential recipients has only email address and no phone number, the SMS will be converted to MMS. This is independent of the number of the potential recipients.

In order to avoid the conversion to MMS, remove from the recipient list the contacts which don't have a phone number defined.

You can unplug the charger when the battery indicator shows that the battery is full. For the first and consecutive charges, charging the battery can take up to 2 hours. It is not recommended to keep the charger connected longer. The first charge is not different from the other charges.

Note: When charging through a USB port, the charging might take longer than 2 hours.

Conference call is a Network Provider's service, make sure that the conference call is supported by your Network Operator or Service Provider before following the steps below.  You can contact your Service Provider for verification.

To make a conference call on your device:

1. Make a call to the first participant.
2. To make a call to another participant, select Options > New call. The first call is automatically put on hold.
3. When the new call is answered, to join the first participant in the conference call, select Options > Conference.
4. To add a new person to the call, repeat step 2, and select Options > Conference > Add to conference.
5. To have a private conversation with one of the participants, select Options > Conference > Private (or in some devices select the Participants option shown on the screen). Select a participant and Private. The conference call is put on hold on your device. The other participants can still continue the conference call.
6. After you finish the private conversation, select Options > Add to conference to return to the conference call (or in some devices select the Conference call option shown on the screen).
7. To drop a participant, select Options > Conference > Drop participant, scroll to the participant, and select Drop (or in some devices select Participants option on the screen, scroll to the participant and select Drop participant) .
8. To end the active conference call, press the end key.

Note: to mute the microphone of your device during the conference call, in the active call mode, select Options > Mute.

Select one of the following (depending on your device model) 

• Menu > Tools > Settings > Phone > Network (e.g. E51, E71, E90, N95, N96) 
• Menu > Tools > Settings > Network (e.g. E65, N77, N93)
• Menu > Settings > Settings > Phone > Network (e.g. 5730xm, 6710n, 6720c, 6700s)
• Menu > Settings > Connectivity > Network (e.g. 5800xm, N97, 5230, 5530xm)
• Menu > Settings > Config. > Network (e.g. N75)

 The following settings are displayed:

• Network mode (shown only if supported by the network service provider): Select which network to use. If you select Dual mode, the device uses the GSM or UMTS network automatically, according to the network parameters and the roaming agreements between the network service providers. If needed, contact your service provider for more details.
• Operator selection: Select Automatic to set the device to search for and select one of the available networks, or Manual to manually select the network from a list of networks. If the connection to the manually selected network is lost, the device sounds an error tone and asks you to reselect a network. The selected network must have a roaming agreement with your home cellular network, that is, the network service provider whose SIM card is in your device.

Glossary: A roaming agreement is an agreement between two or more network service providers to enable the users of one service provider to use the services of other service providers.

• Cell info display: Select On or Off to activate or deactivate cell info reception.