Troubleshooting for Nokia E7-00

You should uninstall the UMU MS full application from the Nokia Belle device before upgrading to Nokia Belle Refresh or Nokia Belle FP2.

If you have upgraded via Nokia Suite, the UMU MS full application will reset phone when you launch it. We recommend uninstalling the application.

The UMU MS full application has been removed from Nokia Store. The problem in the application is under the investigation of a third party. The application should not be reinstalled until issues have been fixed by the third party.

In case you have downloaded and paid the UMU MS full application from Nokia Store, contact Nokia Care to receive a refund.

Note that after updating to Nokia Belle Refresh, just like after updating from Nokia Anna to Nokia Belle, some apps may not work due to compatibility issues.

For more information on available apps, please contact your local Nokia Care support. Furthermore, you can also contact the respective App developer to enquire about the compatibility.

You can backup your E7-00 phone memory the following way:

A) To USB Stick.

1. Connect the USB stick by using the USB OTG (On-The-Go) cable (included in the sales package) to your E7-00 USB port.
2. Select Menu > Office > File Mgr. > Backup.

B) To PC by using Nokia Suite.

1. Start Nokia Suite on your PC.
2. Connect your E7-00 to the PC by using the USB cable (included in the sales package).
3. Select PC Suite on the device.
4. Select Tools > Backup on Nokia Suite (PC).

Most of the problems on Nokia E7-00 appear, when the user answers or makes a call holding the phone by the left ear and the proximity sensor somehow by-passes the ear. So the touch screen stays activated and the user accidentally presses hold call or end call button on the screen with the cheek.

The proximity sensor location near the E7-00 marking is closer to the left side of the phone, and when holding the phone by the left ear it is very easy for the sensor to fall on outside the ear area. When this happens the operation of the proximity sensor fails. The distance gets too long for the sensor to detect any presence of macroscopic object (skin, hair, fabric) so the touch interface and the display fail to close.

There have also been incidents where users have been accidentally using or playing with a lock key during a call, and by activating the lock key they have disabled the proximity sensor so it is not controlling the touch and the display anymore, and false presses could be possible.
 
Improvements have been done in Symbian Anna and Nokia Belle.

Currently the Afaria client is not compatible with Symbian Anna (or Nokia Belle). If the device is already upgraded to Symbian Anna then you should deliver it to Nokia Care center for a downgrade.

You can use own wallpaper for each of home screen, but only the one wallpaper on the home screen is possible, same picture for both, the portrait and the landscape.

For example to get Ñ, enter Sym+N (Sym + the base character).

You can also long press the corresponding base character and select the accented character from the pop-up list on the touch screens QWERTY keyboard.

The Office Mobile (on the Microsoft Apps v2.0) has been optimized for the touch screen. To input characters in the Word from the keyboard, you should tap the touch screen and then begin typing.

Up to 8000 business cards.