Troubleshooting for Nokia products

The blinking closed envelope icon indicates the SIM card message memory is full.

Select Menu > Messaging > Options > (View folders > Options) > SIM messages and delete one or more SMS messages.

Note 1: Class 2 messages (for example, service messages from operators) are stored in the SIM card message memory. Once the SIM card message memory is full, Class 2 messages can't be received. 

Note 2: You have used a Nokia S40 product before. In S40 products the SIM card message memory is filled before the device message memory. If you insert a SIM card with full message memory to another device, a blinking message icon appears on the display of your Nokia device.

Note 3: Other reason could be that there is not enough free memory available on the device to store the new message. To release a space go to Messaging > Inbox and remove unnecessary messages

By built-in email client design, only one mailbox can be displayed on the home screen.

To find other mailboxes select Menu > Messaging.

Or if you have used the setup email wizard to create mailbox, you can find the mailboxes from Menu > Applications > Email.

Applies for Nokia C5-03, C5-05 and C5-06 phones.

When Contact bar theme is selected:

Select Menu > Settings > Personal > Home screen > E-mail notification > Mailbox.

To select Contact Bar theme perform the following:  Select Menu > Settings > Personal > Themes > Home scr. theme > Contact bar.

Applies for Nokia C5-03, C5-05, C5-06 devices.

Select Menu > Tools (or Settings) > Settings > General > Personalisation > Display.

Select from the following (the settings may vary depedning on your phone model):

• Light sensor (or Brightness): Scroll left or right to adjust the light sensor that observes the lighting conditions and adjusts the brightness of the display. The light sensor may cause the display to flicker in low light.
• Font size: Adjust the size of the text and icons on the display.
• Power saver time-out: Select the time-out period after which the power saver is activated.
• Welcome note / logo: The welcome note or logo is displayed briefly each time you switch on the device. Select Default to use the default image, Text to write a welcome note, or Image to select an image from Gallery.
• Light time-out: Select a time-out after which the backlight of the display is switched off.

You can not adjust the light sensor when your device is in the power saving mode. For example, if you try to change the brightness of the display when the battery level is very low, the error Unable to change settings power save mode active is displayed. To recover, charge the battery before adjusting the brightness.

Nokia PC Suite does not handle ordered ringing tones, pictures, games, and so on, because of copyright reasons.

This is happening because the "My name" setting configured within the user's Nokia Messaging account does not match the name that's configured in the user's Hotmail web account.

Problem Solution

1. On a computer, open up a web browser and go to: http://email.nokia.com.
2. Enter in the User name and password.
3. Select Login.
4. Select Remove next to the user's Hotmail account.
5. Select Remove.
6. Select Add another.
7. Enter in the user's Hotmail email address and password, but leave the "My name" field blank.
8. Select Next.
9. Select OK.

All outgoing emails sent from this user's Hotmail client via Nokia Messaging will now utilize the from/display name that's configured in the user's Hotmail web account.

Note: You may have issues using Chrome when accessing to the Nokia Messaging web site. We recommend using another browser instead.

If the battery is completely discharged, it may take a longer time before the charging indicator appears on the display or before any calls can be made. This is because your device is intended for use with a battery of a large capacity.

The number indicates the active phone line. This indicator is shown only if the SIM card supports two subscriber numbers, that is, two phone lines.

Press and hold # to select Line 1 or Line 2 for making calls and sending text messages, you see a prompt Change the phone line if you have subscribed to this service. When the first line is selected, indicator 1 is shown in the standby mode.

When you remove the SIM card, the number indicator disappears from the display.

Select Menu > Settings > Enhancements (or Accessories) > Charger > Lights > Automatic.