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The Zune software is not displayed correctly on the computer - Microsoft Knowledge Base

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SYMPTOMS

The Zune software may not be displayed correctly on the computer. You may experience one or more of the following symptoms:
• When you restore the Zune software window, the Zune software window is not displayed correctly.
• When you resize the Zune software window, artifacts from other windows are visible in the Zune software window.
• Artifacts from one view in the Zune software are visible when you switch to another view.
• The display resolution on the computer unexpectedly changes to a lower resolution. Additionally, you receive an error message that resembles the following:
The display driver has stopped working normally.
• When you resume the computer from hibernation, the Zune software window appears as a gray box. No content is visible in the Zune software window.
• The Close button is not visible in the Zune software window. However, you can right-click the Zune icon on the status bar, and then click Close to close the Zune software window.
• Picture thumbnails and videos are not displayed correctly in the Zune software. For example, picture thumbnails and videos may be distorted.
• When you view a video clip in the Zune software on a Windows XP-based computer, the video clip is distorted.

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CAUSE

This problem may occur if one or more of the following conditions are true:
• The video card in the computer cannot correctly display the on-screen animation or the other graphical effects in the Zune software.
• The drivers for the video card are outdated.

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THINGS TO TRY

To resolve this problem, use these methods in the order in which they appear.

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Turn off video enhancement in the Zune software

To work around this problem, turn off video enhancement in the Zune software:
1. Start the Zune software.
2. Click Settings.
3. Click Software.
4. Click Display.
5. Under the screen graphics heading, move the slider bar to Basic, and then click OK.
6. Exit and restart the Zune software.
If you cannot see the Zune interface well enough to navigate the menus, start the Zune software with a special shortcut to disable the video enhancements. To do this, follow these steps:
1. Locate and right-click the Zune shortcut, and then click Properties.
2. Click the Shortcut tab.
3. In the Target box, press END, press the SPACEBAR, and then type –gdi. This string should appear like the following:
"C:\Program Files\Zune\Zune.exe" -gdi
Note Parameters are not case sensitive.
4. Click OK.

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Make video enhancement off by default in the Zune software

Windows XP
1. Click Start, click Run, type cmd, and then press ENTER.
2. At the command prompt, type the following command, and then press ENTER:
cd c:\Program Files\Zune
3. At the command prompt, type the following command, and then press ENTER:
Zune.exe /switchtogdi
Windows 7 or Windows Vista
1. Click Start, type cmd in the Start Search box, and then right-click cmd under Programs.
2. Click Run as administrator.
3. Type the following command, and then press ENTER:
cd c:\Program Files\Zune
4. At the command prompt, type the following command, and then press ENTER:
Zune.exe /switchtogdi

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Update the drivers for the video card

If starting the Zune software with the video enhancements disabled resolves the issue, you may be able to resolve the entire display problem if you obtain and install the latest drivers for the video card. Visit the following Microsoft Update Web site to see whether there are new drivers available for the hardware. You may have to contact the hardware manufacturer directly to get the most recent drivers for your video card. 
http://update.microsoft.com/microsoftupdate (http://update.microsoft.com/microsoftupdate)
For information about how to contact computer hardware vendors, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION

With the latest release of the Zune software, we introduce a new slider bar that you can use to enable animation within the Zune software. To enable animation, you must have a video card installed. You can make the following settings by using the new slider bar.
Slider Bar Setting Description
Basic graphics rendering No video card is present. This setting shows only album grids in "now playing" and static Mixview content.
Advanced graphics rendering No animations are enabled, but hardware acceleration is enabled to increase performance.
Advanced graphics rendering with animation Animations are enabled. You get animated album art as well as other animations, such as the Mixview animation.
Premium graphics rendering with animation Lets you to have all of the animation in the Zune software, such as animated images and backgrounds in Mixview, Now Playing, and so on. Also enables the animated display of the spectrum analyzer, which shows the changes in the frequency spectrum.

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APPLIES TO
• Zune software
• Zune Digital Media Player

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Source URL : 945030
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Setting up your Windows Phone with Find My Phone - Microsoft Knowledge Base

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Symptoms

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This article describes how to set up your Windows Phone with Find My Phone and the service requirements necessary to do so.

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More information

Service and device requirements


Your phone must be SMS enabledBy default, the Find My Phone service uses SMS to communicate with your phone. If your phone plan doesn't have SMS, you have to enable this feature through your mobile operator .

Or, the Find My Phone service can use push notifications to communicate with your phone, but you'll have to enable some additional options. To enable Find My Phone options on your Windows Phone, do the following:

1. On Start, flick left to the App list, tap Settings , and then tap Find My Phone.
2. Tap the check box next to Save my location periodically for better mapping.
3. Tap the check box next to Connect to these features faster (may use more battery).
4. Try the Find My Phone functions again.



Your phone must have a cellular data connection, and the airplane mode has to be disabledYour phone has to be within range of a cellular data connection and have the data connection option enabled in Settings. To enable the cellular data connection on your Windows Phone, do the following:

1. On Start, flick left to the App list, tap Settings , and then tap Cellular.
2. Tap the toggle switch icon to turn the data connection On .

If airplane mode is enabled on Windows Phone, the Find My Phone service can't communicate with your phone. To disable airplane mode on your Windows Phone, do the following:

1. On Start, flick left to the App list, tap Settings , and then tap Airplane mode.
2. Tap the toggle switch icon to turn the status Off.

Your phone must be turned on and the battery has to be charged Your Windows Phone must be charged and turned on for Find My Phone to work.

Note If you have the Save my location periodically for better mapping enabled, your phone's location is saved every few hours, which makes the Find My Phone service able to show the last known location on a map.
Find My Phone cannot be enabledIf you have met all requirements and are still having trouble enabling the Find My Phone feature, try deleting your device's Find My Phone registration manually and then re-register it:

Warning If the phone registration is deleted manually, the only way to get re-registered is by visiting the Find My Phone settings on the phone. If your phone is lost or you don't have access to it, you won't be able to do the following steps.

1. On Start, flick left to the App list, tap Settings , and then tap Email+accounts.
2. Tap and hold Windows Live or Microsoft account, and then tap Sync from the drop-down box.
3. If you continue to have problems, try removing and re-adding your phone with the Find My Phone service. Before you do this, it's important to know that you won't be able to recover your previous device registration after you remove a phone. Here's how to remove and re-add a phone:

Go to Windows Live Devices and sign in using your Microsoft account (formerly known as Windows Live ID), then follow these steps:

a. From the Devices webpage, locate the name of your phone and its model.
b. Click Manage, located below your phone's name.
c. Click Change Windows Phone Settings, and then click Remove from Windows Live/Microsoft account.
d. Click Remove.

On the phone, flick left to the App list, tap Settings, and then tap Find My Phone. You will receive steps to register your phone again.
Note If you don't immediately receive these steps, try again after about two hours.
4. If you continue to have problems, try resetting your phone.
Important When you reset your phone, you erase all personal data and restore your phone to the state it was in when you purchased it. In other words, you are wiping your phone clean. The personal content that gets erased after a reset includes: Purchased and downloaded apps, ringtones, saved games, contact groups, any pictures, music, or videos, and text messages, which can’t be restored after they’re deleted. Items that can be restored to the phone include: Media content that you previously synced with the Zune software, purchased apps, and saved games.

To reset your Windows Phone, and then restore media content, follow the steps in the following Microsoft Knowledge Base article:

2606900 (http://support.microsoft.com/kb/2606900#reset) Your Windows Phone doesn't work or respond as expected

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Assistance

  Community Forum
  Get help from the knowledgeable Windows Phone Community.

  Contact Us
  View other helpful articles and contact information.

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Applies to
• Windows Phone 7 Consumer
• Windows Phone 8 for Consumers

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Source URL : 2781516
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How can I prolong the battery life on my Nokia N8 device? - Nokia FAQ

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Many features in your Nokia N8 device increase the demand on battery power and reduce the battery life time. To save battery power, note the following:

  1. Always charge the battery fully (until the battery full notification is seen or the battery status bar stops running and stays in full position and charging indicator light is off).
  2. Activate power saving mode. Press the power key, and select Activate power saving.
  3. Change the synchronisation frequency for your mailbox. Select Menu > (Applications) > Mail, your mailbox, and  Options > Settings, and the relevant sync frequency settings.
  4. Mute unnecessary tones, such as key tones.
  5. Use wired headphones, rather than the loudspeaker.
  6. Deactivate the background animation effects. Select Menu > Settings >Themes > General > Options > Theme effects > Off.
  7. Deactivate the Big clock screen saver. Select Menu > Settings > Themes > Screen saver > None.
  8. Features that use Bluetooth technology, or allowing such features to run in the background while using other features, increase the demand on battery power. To prolong the operating time of your device, turn the Bluetooth technology off when you do not need it (Menu > Settings > Connectivity > Bluetooth > Bluetooth = Off).
  9. Features that use wireless LAN (WLAN, Wi-Fi) increase the demand on battery power. WLAN on your Nokia device switches off when you are not trying to connect, not connected to another access point, or not scanning for available networks. To further reduce battery consumption, you can in Symbian Anna and earlier specify that your device does not scan, or scans less often, for available networks in the background. WLAN switches off in between background scans. When Menu > Settings > Connectivity > WLAN > Options > Settings > Show WLAN availability is set to Never, the WLAN availability icon is not shown in the standby mode. However, you can still manually scan for available WLAN networks and connect to WLAN networks as usual.
  10. If you have set Packet data connection (or Mobile data connection) to When available in connection settings, and there is no packet data coverage (GPRS), the device periodically tries to establish a packet data connection, which causes increased demand on battery power. To prolong the operating time of your device, select Menu > Settings > Connectivity > Admin.settings > Packet Data (Mobile Data) > Packet data connection (Mobile data connection) > When needed. 
  11. The Maps application downloads new map information when you scroll to new areas on the map, which increases the demand on battery power. You can avoid the automatic downloading of map data by downloading the needed map data via PC to your device.
  12. If the signal strength of the cellular network varies much in your area, your device must scan for the available network repeatedly. This increases the demand on battery power. If the network mode is set to dual mode in the network settings, the device searches for the UMTS network. If it is not available, the device uses the available GSM network. To only use the GSM network, select Menu > Settings > Connectivity > Network > Network mode > GSM.
  13. The backlight of the display increases the demand on battery power. To change the timeout after which the backlight is switched off, select Menu > Settings > Phone > Display > Light time-out. To adjust the light sensor that observes the lighting conditions and adjusts the brightness of the display, in the display settings, select Light sensor or Brightness.
  14. The notification lights can be turned off to save the battery. Select Menu > Settings > Phone > Notification lights and disable the breathing light in Breathing light (or Standby breathing light) and adjust the light settings for different events in Notification light menu.
  15. Leaving applications running in the background increases the demand on battery power. To close the applications you do not use, press and hold the menu key, swipe to the application in the list and close it by selecting X.
  16. Pay special attention that you don't leave applications running in the background which are using GPS or network connection, for example Maps, if you are not using these applications.
  17. Home screen widgets may periodically connect to internet if the home screen is in online mode. If you are not actively using the widgets, the automatic connection can be disabled by selecting Options > Widgets to offline mode on the home screen (Symbian Anna and earlier).
  18. Installed 3rd party applications may consume extra power. Uninstall the application if you have noticed that power consumption has increased after the application was installed and if the application is not needed any more.
  19. The AMOLED display in your device consumes more power with white color. Therefore the themes with a lot of white colors (e.g. in wallpaper image) may consume more power than the other themes.
  20. When connecting to the internet, use a WLAN connection, rather than a packet data (GPRS or 3G) connection.
  21. When you are listening to music, and do not want to make or receive calls, activate the offline profile..

It is recommended that you use the Nokia battery charger (AC-15) that was included in the sales package of your Nokia device. This charger is optimized for your Nokia device's battery.

 


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Your Windows Phone 7 stops responding or won't turn on - Microsoft Knowledge Base

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If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business (http://smallbusiness.support.microsoft.com) site.
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Summary

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Your Windows Phone 7 might stop working properly. For example:
• When you start your phone it gets stuck and doesn't turn on all the way.
• When you tap, flick, or pan your phone's screen there’s no response.
• Some of your apps or games don’t launch as expected.

This article describes how to restart, update, reset and restore, and roll back your phone to get it working again.

For help with specific error codes, see the following Knowledge Base article:

2484484 (http://support.microsoft.com/kb/2484484/ ) Installing and troubleshooting problems during the software update for Windows Phone 7

For problems with Windows Phone 8, see the following Knowledge Base article:

2749480 (http://support.microsoft.com/kb/2749480/ ) Your Windows Phone 8 doesn't work or respond as expected

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Things to Try


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1. Restart your phone


Turning your phone off and then back on may resolve the issue.

To restart your phone, press and hold the Power button until you see Slide down to power off, then flick down. After it’s off, press to turn on your phone again.

If this restart sequence doesn’t work for your phone, try one of the following options:
• Press and hold the Power button for 10 seconds. After it’s off, press to turn on your phone again.
• If your phone has a replaceable battery, remove and reinsert the battery located under your phone’s back panel. Press to turn on your phone again.

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2. Update your phone


Software updates add new features that improve the performance and stability of your phone and may get it working again. If restarting your phone didn't resolve your problem, try updating to the latest version of Windows Phone 7. Follow these steps:

a. Check whether there are any software updates for your Windows Phone 7:
• On Start, flick left to the App list, tap Settings , and then tap Phone update to see whether an update is ready for you.
b. If an update is available, connect your phone to your primary computer with the USB cable that was included with your phone. If you have to use a different computer, see Syncing your device to another computer as guest.
c. Open the Zune software on your computer.
d.
1. Click Settings, located at the top of the Zune software page.
2. Click Phone, located in the upper-left corner of the screen.
3. Click Update, located in the list at left.

Keep your phone connected to your computer until you see a notification that the update is complete.
To learn more about updating your Windows Phone 7, and how to prepare for an update, see How do I update my phone software?

On a Mac? Download the Windows Phone app for Mac.

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3. Roll back your phone


Sometimes a phone has performance problems after a software update. If your phone doesn’t work after an update, you may want to roll it back to its pre-updated version and state.

Your PC will only create a roll-back point as part of an update (i.e., so that you can start over if you have to). This roll-back point will only be saved on the PC that the Windows Phone was updated on. (However, if your phone was in guest mode, the PC will delete the restore point after a while, so it may not always be available.)

A rollback can be a complex process, and you might lose all new or changed items since your last phone update. These items include text messages, ringtones, downloaded music, and settings you've changed since your last update. This is why it’s important to roll back your phone as soon after an update as possible, if you have to do this.

To learn more about what data gets restored and what doesn’t after a rollback, see Restore a backup to my phone.

Note on the terms “Roll back” and “restore”:The roll-back process is named “restore” in the Zune and Windows Phone interface in the steps that follow, and refers to rolling back to an earlier version, not retrieving content, as it does in Step 4 below (Reset and restore your Windows Phone 7).

To start the rollback process:


• Make sure that you’re using the same computer you used when you made the latest phone update.
• In order to roll back your phone, you must have an available back up of the earlier OS version with all its content and settings. This is what you are rolling your phone back to. The Zune software automatically rolls back your phone by locating a copy of this earlier version. Try Option 1 first. If the Zune software can’t detect an earlier version, try the manual process of Option 2.
Option 1:Automatically roll back using the Zune software (Recommended)

Follow these steps:
1.
1. Turn on your phone.
2. Connect your phone to the computer that was used for the update. Use the USB cable that was included with your phone.
3. Open the Zune software on the computer.
4. Click Settings, located in the upper-right corner of the screen.
5. Click Phone, and then click Update.
6. Click the Restore button.





If you don't see a Restore option, no backup is available for your phone through the Zune software. If this is the case, try the manual roll back option that follows these steps in Option 2.
7. If you have a restore option, follow the directions on-screen to restore your phone to its previous version. (Remember, in this interface, "restore" means "roll back.")


Try using your phone to see how it works.

Option 2: Manually begin the rollback process

If the Zune software doesn’t detect an earlier phone version to roll back to, you can go through the process manually. Here's how:
2.
1. Turn off your phone.
Note If your phone is currently stuck on the manufacturer's logo, try removing the battery to turn it off.
2. Disconnect your phone from the USB cable.
3. Hold down the camera button.
4. Continue holding down the camera button and connect the USB cable between your phone and computer.
5. Continue holding down the camera button until you see the connect-to-computer screen.
6. Release the camera button.
7. Open the Zune software on the computer.
8. The Zune software should automatically prompt you to start the roll-back, or restore process.

If you do get the restore prompt, continue the process to roll back your phone.

When roll back is complete, you might notice that some content and settings you recently added are missing.

Your phone is now in an earlier software version, but you can sync your media content back to your phone with the Zune software.
Now, try your phone and see if it's working again.

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4. Reset and restore your phone



Make this your last option, as it is not reversible.

Important notes
• When you reset your phone, you erase all personal data and restore your phone to the state it was in when you purchased it. In other words, you are wiping your phone clean.
• The personal content that gets erased after a reset includes: Purchased and downloaded apps, ringtones, saved games, contact groups, any pictures, music, or videos, and text messages, which can’t be restored after they’re deleted.
• Items that can be restored to the phone include: Media content that you previously synced with the Zune software, purchased apps, and saved games.

There are three parts to resetting and restoring your phone: first, sync your content; second, reset your phone; and third, restore your content.
a. Sync your content before the reset

Connect your phone to your computer and sync your photos, music, and videos by using the Zune software. After the reset, you can sync these media files back to your phone.

For more info on how to sync content, see Sync music, pictures, and videos.

If you can’t sync because your computer doesn’t recognize your phone, see the following troubleshooting wizard: Computer doesn’t recognize your device on the Zune software.
b. Reset your Windows Phone 7

1. On Start, flick left to the App list.
2. Tap Settings, and then tap About.
3. Tap Reset your phone, located at the bottom of your screen.
4. Tap Yes to confirm your reset.
5. Next, you’re going to get a series of screens to set up your phone. This is the same process that you went through after you first bought your Windows Phone 7. For more info, see Account setup. Note You must sign in with the same Microsoft account (formerly called Windows Live ID) that you used when you first downloaded content and purchased apps.
c. Restore your content to your phone

To restore, you first re-sync your media content, and then reinstall previously purchased apps and games back to your phone.

1. Sync your media content back to your phone:
a. Connect your phone to your computer using the USB cable that was included with your phone, and then open the Zune software.
b. To automatically sync all items back to your phone, click Settings, located at the top of your screen.
c. Click Phone, located in the upper-left corner of your screen. You should be on the Sync options screen.
d. For each media type that applies, select the All button.
e. Click the OK button to start the sync.
f. Next, you’ll see a phone screen with your sync in progress. You can disconnect your phone from the Zune software when you see Sync complete.

For more sync choices, such as a manual drag-and-drop option, see Sync music, pictures, and video.
2. Reinstall your previously purchased apps and games to your Windows Phone 7:

To reinstall apps from your phone:
1. On Start, tap Marketplace .
2. Tap Search on your phone screen to find the app or game that you want to reinstall.
3. When you locate the app or game that you want to reinstall, tap Buy. You’ll see a message that states you already purchased it. You can reinstall it for free.
4. Tap Install, and then follow the instructions to reinstall the app. You might have to re-enter your Microsoft account (formerly called Windows Live ID).

Note Your Microsoft account is called Windows Live on your Windows Phone 7 interface.

Note If you can’t remember the apps and games you bought, you can see your purchase history online when you reinstall from the web, in the next set of steps.

To reinstall from the web:
1. On your computer, go to the Windows Phone website, and then sign in with the same Microsoft account (formerly called Windows Live ID) that you used on your phone.
2. Click My Phone at the top of the screen, and then click Account.
3. Under App Purchase History, find the app you want to reinstall and click Reinstall.
4. Follow the instructions to reinstall the app. You might have to re-enter your Microsoft account (formerly, Windows Live ID).
At this point, your phone has been reset to its previous state, and all the restorable content should be reinstalled. Try using your phone to see how it works. If you're still having problems, go to the Assistance section at the bottom of this article.


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Assistance

Community Forum
Get help from the knowledgeable Windows Phone Community.

Contact Us
View other helpful articles and contact information.

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Applies to
• Windows Phone 7 Consumer
• Windows Phone Consumer

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Source URL : 2606900
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Your Windows Phone 8 doesn't work or respond as expected - Microsoft Knowledge Base

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Summary

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Your Windows Phone 8 stops working correctly or is unresponsive. For example:

• When you start your phone it gets stuck and doesn't turn on all the way.
• When you tap, flick, or pan your phone's screen there’s no response.
• Some of your apps or games don’t work as expected.
For Windows 7 phones, see KB 2606900 (http://support.microsoft.com/kb/2606900/ ) Your Windows Phone 8 doesn't work or respond as expected.

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Things to Try

Try the following solutions to resolve the problem. They are presented in order from easiest to most difficult.

Restart your phone
• Turning your phone off and then back on may resolve the issue.
To restart your phone, press and hold the Power button until you see Slide down to power off, then flick down. After it’s off, press the Power button to turn on your phone again.
• If this restart sequence doesn’t work for your phone, try one of the following options:
• Press and hold the Power button for 10 seconds. After it’s off, press the Power button to turn on your phone again.
• If your phone has a replaceable battery, remove and reinsert the battery located under your phone’s back panel. Press the Power button to turn on your phone again.


Press and hold the volume down button and the power key

If your phone is unresponsive, it might display a big exclamation mark, a combination of a gear and lightning bolt, or it gets stuck showing your OEM's logo:



If your screen displays any of these images, try this: Press and hold both the volume down button and the power key for 10 seconds. This should get your phone to restart properly again.





Update your phone Software updates add new features that improve the performance and stability of your phone and may get it working again. If restarting your phone didn't resolve your problem, try updating to the latest version of Windows Phone 8.

To update your phone, follow these steps:
1. Swipe left to the App list, tap Settings, then tap Phone update.
2. Tap Check for updates.
Note You may have to make some room on your phone for the update. If necessary, you may have to delete apps, music, videos, or other media first.

How to install the update

1. Tap Download when prompted.
2. Do one of the following:
• Tap Install, tap Show details, and then tap Install again. Your phone will restart, and then install the update.
• Tap Postpone if you want to install the update later. To restart the update, go to Settings and then tap Phone.

Note It typically takes 5-10 minutes to install an update, but may take longer.
3. After your phone restarts, wait for it to migrate your settings, and then tap Done to finish the update.


Reset and restore your phoneResetting your phone will return it to the same state it was in the first time you turned it on. All your personal content--including text messages and apps you've downloaded--will be erased, and the phone will be reset to its factory settings. Here are two sets of steps to follow, depending on whether you can access your phone's Settings screen or not.

If you can access your phone's Settings screen:
Sync your data before the reset and restore. If you decide to reset your phone, you can back up apps, text messages, photos, and more to your Microsoft account in the cloud beforehand. For more information about backing up your phone, see Back up my stuff (http://www.windowsphone.com/en-us/how-to/wp8/basics/back-up-my-stuff) .

To back up your phone's information to the cloud:
1. Swipe left to the App list , tap Settings , and then tap Backup.
2. Tap App list + settings, and then tap Back up now.

To reset your phone:
1. Tap About, and then tap Reset your phone.
2. You'll receive two warnings. If you're absolutely sure you want to restore your phone to its factory settings, tap Yes, and then tap Yes again. (It might take a while for the process to complete.)
If you can't access your phone's Settings page:
1. Turn off your phone.
2. Turn on your phone again by pressing the volume down button until you see the exclamation mark .
3. Then, reset the phone by pressing the following four buttons in this order: Volume up, Volume down, Power, Volume down.
4. Your phone should now reset and restart itself. (It might take a while for the process to complete.)


To restore your phone

Once your phone is reset, you will be asked to set up your phone again (as if you had just purchased it). In the "Let's get started" process, enter the Microsoft account you originally entered. This will let you select a previous restore point. (If you receive a list of restore points, select the most recent point.)

1. When you first set up your phone, sign in using the same Microsoft account you used when you created your backup.
2. When prompted to restore your phone, tap the backup you want to use, tap Next, and then tap Next again.
3. Wait for the backup to download, and then tap Next.
4. Do one of the following:
a. Enter passwords for your restored accounts, and then tap Next.
b. Tap Skip if you want to enter your passwords later.
5. Tap Done.

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Assistance

  Community Forum
  Get help from the knowledgeable Windows Phone Community.

  Contact Us
  View other helpful articles and contact information.

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Applies to
• Windows Phone 8 for Consumers

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Source URL : 2749480
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How to connect to a SharePoint 2010 site by using SharePoint Workspace Mobile 2010 - Microsoft Knowledge Base

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INTRODUCTION

Microsoft SharePoint Workspace Mobile 2010 is a component of Microsoft Office Mobile 2010. Office Mobile 2010 is available on devices that run Microsoft Windows Phone 7 or Windows Phone 6.5 (also known as Windows Mobile 6.5). You can use SharePoint Workspace Mobile 2010 to connect to the Microsoft SharePoint 2010 sites of your organization and to work on shared files from these devices.

Note Your organization may host and manage SharePoint sites on an enterprise server. Or, your organization may access a SharePoint site service by using cloud services. Currently, SharePoint Workspace Mobile 2010 will not connect to a SharePoint site that is hosted on Microsoft cloud services.

This article describes how to connect to a SharePoint 2010 site by using SharePoint Workspace Mobile 2010 on a Windows Phone 7 device or on a Windows Phone 6.5 device.

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More information

You can use SharePoint Workspace Mobile 2010 to connect to a SharePoint 2010 server in two ways:

• From inside your organization, connect to the internal SharePoint site over a Wi-Fi connection.
• From outside your organization, use a cellular connection or an external Wi-Fi connection to connect to the external SharePoint site through a Microsoft Forefront Unified Access Gateway (UAG) server.

Note If you provide a fully qualified domain name (for example, https://hrweb.contoso.com) as the SharePoint URL, SharePoint Workspace Mobile 2010 will consider the SharePoint site to be in the Internet Zone. This causes SharePoint Workspace Mobile 2010 to use the external connection method.

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How to connect over the internal network

To connect directly to a SharePoint 2010 Server by using SharePoint Workspace Mobile 2010, your phone must be able to establish a connection to the SharePoint server over Wi-Fi. To make this connection, your environment must meet the following requirements:
• Your phone must have Wi-Fi enabled.
• The Wi-Fi network must not be hidden.
• Both your phone and the SharePoint server must be on the internal Wi-Fi network of your organization. This kind of access will not work over an Internet connection.
• The SharePoint server must be configured for NTLM authentication. All other authentication schemes are unsupported for Wi-Fi access.

Configure the SharePoint server

1. Make sure that Internet Protocol security (IPsec) is not required to access the site on the SharePoint 2010 server. If IPsec is required on the server, Windows Phone users will be unable to establish a connection to the SharePoint server.
2. Add the URL that mobile users will use to connect the SharePoint 2010 server to the alternative access mapping list. For more information about how to plan alternative access mappings, visit the following Microsoft website:
Plan alternate access mappings (Windows SharePoint Services) (http://technet.microsoft.com/en-us/library/cc288609(office.12).aspx)
3. Make sure that the site can be accessed from the internal Wi-Fi network.

Connect over an internal Wi-Fi network

To connect to the SharePoint 2010 site by using SharePoint Workspace Mobile 2010 over an internal Wi-Fi network, follow these steps, as appropriate for your version of Window Phone.
• On Windows Phone 7:
1. On your Windows Phone device, make sure that Wi-Fi is turned on and connected.
2. Tap Office, and then under SharePoint, tap open URL.
3. Tap the address bar, type the URL, and then tap the forward arrow.
• On Windows Phone 6.5:
1. On your Windows Phone device, make sure that Wi-Fi is turned on and connected.
2. Tap Start, tap Office Mobile 2010, and then tap SharePoint Workspace Mobile 2010.
3. Tap the address bar, type the URL, and then tap Go.
You can also connect to a site by tapping a link to that site that is embedded in an email message or in a document.

Notes
• Access the server over Wi-Fi by using the short name of the server instead of the FQDN of the server. If you access the server by using the FQDN, SharePoint Workspace Mobile 2010 will try to make an Internet connection instead of using the Wi-Fi connection. This may cause the connection to fail.
• If Microsoft Exchange is configured in Windows Phone 6.5, and if your phone uses the same corporate credentials that you use to connect to the SharePoint site, you are not prompted for credentials. Windows Mobile 6.5 automatically reuses the Exchange credentials to sign in to the server.
• f you do not have a connection to Microsoft Exchange configured, the first time that you connect to a site in Windows Phone 7 or in Windows Phone 6.5, you have to sign in by using an appropriate user name and password. If you cannot sign in, try to connect and sign in to the same site by using Internet Explorer from the Windows Phone. Then, try to sign in again by using SharePoint Workspace Mobile 2010.
• If you can access the site from your web browser by using the same URL but cannot access the site from SharePoint Workspace Mobile 2010, contact your site administrator to configure mobile access to the site.

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How to connect from an external network

SharePoint Workspace Mobile 2010 can connect to a SharePoint site from outside your network by using a Forefront United Access Gateway (UAG) server.

Configure a Forefront UAG server to enable mobile access

1. Deploy a UAG server. For more information about how to do this, visit the following Microsoft website:
How to deploy a UAG server (http://technet.microsoft.com/en-us/library/dd857358.aspx)
2. Publish a SharePoint 2010 server site on the UAG server. For more information about how to do this, visit the following Microsoft website:
Overview of SharePoint publishing (http://technet.microsoft.com/en-us/library/dd861429.aspx)
3. Turn off signing for specific SharePoint pages. To do this, follow these steps:
1. On the UAG server, start the Forefront UAG Management application.
2. Click HTTPS Connections in the navigation pane, and then click the trunk name to open the trunk page.
3. Click Configure in the Trunk Configuration box.
4. Click the Edit button that is located on the right side of the Do not parse the response bodies to these requests text. This opens a window in which the top half shows the names of the server and the bottom half shows the pages to be skipped for each server.
5. Add a server name without the protocol header. For example, if server is accessed internally as http://moss or as https://moss, add the server name as "moss."
6. Add the following pages:

.*/_vti_bin/webs\.asmx

.*/_vti_bin/lists\.asmx
7. Click OK.
8. Enable the trunk configuration.
4. Make sure that the Allow rich clients to bypass trunk authentication check box on thePortal tab of the Application Properties window is checked.



Connect from outside the network by using the Forefront UAG server

1. Contact the site administrator to see whether the SharePoint 2010 server that you want to access supports mobile access by using a UAG server. If this is the case, obtain the UAG trunk URL, the user name, and the password.
2. Configure the UAG server in the SharePoint Workspace Mobile 2010 UAG Forefront settings. To do this, follow these steps, as appropriate for your version of Windows Phone.
• On Windows Phone 7:
1. Tap Office, and then under SharePoint, tap all.
2. Tap the ellipses (...), tap settings, and then tap UAG Server.
3. Enter the Forefront UAG server address.
4. Enter the credentials to connect to the server.
5. Tap done.
6. Return to the main SharePoint Workspace Mobile page.
7. Tap the address bar, enter the URL and then tap the forward arrow.
• On Windows Phone 6.5: 
1. Tap Start, tap Office Mobile 2010, and then tap SharePoint Workspace Mobile 2010.
2. Tap Menu, tap Settings, and then tap Configure Forefront UAG Server.
3. Type the Forefront UAG trunk address.
4. Type the credentials to connect to the server.
5. Tap OK.
6. Return to the main SharePoint Workspace Mobile page.
7. Tap the address bar, type the URL, and then tap Go.
After the Forefront UAG settings are configured, you can also connect to a site by tapping a link to that site that is embedded in an email message or in a document.

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Applies to
• Windows Phone 7 Consumer
• Windows Phone 7 Premier/OEM
• Windows Phone Consumer
• Microsoft Office Mobile 2010 for Windows Mobile 6.5
• Microsoft Office Mobile 2010

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Source URL : 982590
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Duplicate music entries may appear on Windows Phone 8 - Microsoft Knowledge Base

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Symptoms

After you sync music from your computer to your Windows Phone 8, duplicate entries appear on the phone.

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Cause

Windows Phone 8 is displaying both the music synced from your computer as well as the music from your Xbox Music cloud collection.

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Resolution

Depending on your preference, you may turn off the Xbox Music cloud collection if you are just interested in syncing from your computer. Alternatively, you may use the storage filter on the phone to view the music in separate categories.

To turn off the Xbox Music cloud collection:
1. In the App list, tap Settings, and then tap Applications.
2. Tap Music+videos, and then turn Xbox Music cloud collection off.

To use the storage filter to separate what is on your phone from what is in the cloud:

1. On Start, tap Music+videos, flick to Collection, and then tap Music.
2. Flick to Songs and then tap All.
3. Tap Phone to see songs that are only on the phone or tap Cloud collection to see items in the Xbox Music cloud collection.

Of course, you can also get music from the Windows Phone Store directly on the phone without needing to sync from your computer. For the best music experience in Xbox Music, consider subscribing to an Xbox Music Pass. For a monthly fee, subscribers can download and stream an unlimited number of songs to their phone, Xbox 360, and computer.

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Assistance

  Community Forum
  Get help from the knowledgeable Windows Phone Community.

  Contact Us
  View other helpful articles and contact information.

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Applies to
• Windows Phone 8 for Consumers

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Source URL : 2791747
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You can't delete Cloud collection music using Windows Phone 8 - Microsoft Knowledge Base

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Symptoms

You cannot delete music from your Windows Phone 8 Cloud collection while using your phone.

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Cause

The Cloud collection doesn't let you to remove music using your phone.

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Resolution

You can only add, delete, and manage music files using your Windows 8 computer.
Note On your computer, the music that appears in the Music app under My music can also appear on your phone under Cloud collection, as long as you bought the music, or you have an Xbox Music Pass subscription.

Here's how to remove music from your phone's Cloud collection:

1. On your Windows 8 computer, click or tap the Music app.
2. Click or tap My music to access your collection, and locate the item you want to remove.
3. Right-click on the item, and then click Delete. If you're on a touchscreen, tap the item, swipe down from the top of the screen, and then tap Delete at the bottom of the screen.
The next time you go into your phone's Music Cloud collection, the item will be gone.

To turn off the Xbox Music cloud collection altogether:
1. Flick left to the App list, tap Settings, and then tap Applications.
2. Tap Music+videos, and then turn Xbox Music cloud collection off.


If you would like to be able to delete music from your Cloud collection when using your phone, go to the Windows Phone Feature Suggestions website and make feature requests for future releases.

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Assistance

  Community Forum
  Get help from the knowledgeable Windows Phone Community.

  Contact Us
  View other helpful articles and contact information.

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Applies to
• Windows Phone 8 for Consumers

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Source URL : 2764172
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Frequently asked questions about Pandora for Windows Phone 8 - Microsoft Knowledge Base

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Summary

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This article provides answers to frequently asked general usage questions about Pandora on Windows Phone 8.

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More information

How to use Pandora

What is Pandora / I am not sure how Pandora works.
For more information about how to use Pandora, go to the Pandora website.

http://help.pandora.com/ (http://help.pandora.com/)


Create a station
To create your own station, enter an artist, song, or composer in the Search box in at the top of the Pandora app. We'll create a radio station featuring that music and more like it.

You can also try one of our Genre Stations by swiping to the genre tab and selecting a genre.

Start a station based on the currently playing artist by going to the Now Playing page and choosing start a new station from the app bar menu.

You can create up to 100 personalized stations for your enjoyment.
Genre Stations
Pandora has many genre stations for you to explore. To access the genre stations, swipe to the Genre tab on the home page of the Pandora app. You can access the complete list of genre stations there.


Thumbs
Pandora's goal is to only play music you love. Tapping "thumbs-up" tells Pandora "you like this track" and helps to bring in more tracks like it to your station. Tapping "thumbs down" tells us not to play this track.


Adding Variety
Press and hold on a station to show the context menu. Tap Add Variety. Type in the name of another artist, track, or composer you like and we'll add music with similar musical qualities to the station.


Shuffle
Shuffling your stations provides a more diverse mix of music by randomly playing songs from the stations in your list.

Tap Shuffle at the bottom left of the Recent Stations page or at the top of your full station list to enter this mode. You can press and hold Shuffle to get options for customizing which stations are included as part of the shuffle.

To turn Shuffle off, simply select a station from your station list.


Signing out of Pandora
You can sign out of Pandora by tapping Settings and then Sign out in the app bar options on the Pandora home page.


Pinning stations to home screen
You can pin stations by pressing and holding down a station on the Recent Stations page and choosing the pin option, or by choosing the menu option on the Now Playing page.


Getting the application to run in Kid's Corner
Tap Settings, then Kid’s Corner, and then select Pandora. Pandora will now be available in Kid's Corner and will filter all explicit content while playing!


Accessing details about the currently playing song
Tap the album art in the Now Playing page to see more details about the song being played.


Bookmarks
You can bookmark a song by selecting Bookmark in the menu on Now Playing. You can later review all your bookmarks by going to http://www.pandora.com (http://www.pandora.com) .


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Troubleshooting

I get an error that says my postal/zip code is invalid when I try to register my account.
Currently, Pandora is only supported in the United States, Australia, and New Zealand. If you are not in one of these locations you will not be able to register. 

Make sure the country/region on your phone is set correctly under Settings, Region + language, System locale. Pandora uses that location when setting up the account on your phone.


Streaming issues/Audio is skipping
If you have problems streaming audio, or the audio is skipping, try streaming at a lower quality audio, especially if you are using a low bandwidth network. You can access this setting by tapping Settings and then Advanced and turn off higher quality audio option.
Network errors

If you have trouble connecting to the service, here are a few things you can try:

• Make sure you have a network connection. Check your cellular data network and/or wireless network to make sure it is working.
• Try restarting Pandora.
• Power down the phone and then power it up again.


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Applies to
• Windows Phone 8 for Consumers

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Source URL : 2830496
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Music app playlists are empty when viewed on Windows Phone 8 - Microsoft Knowledge Base

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Symptoms

After you create or import a playlist in the Music app on Windows 8, the playlist is uploaded to the Xbox Music cloud collection. When this playlist is viewed on Windows Phone 8, it is empty or contains fewer songs than expected.

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Cause

With Windows Phone 8, your Xbox music cloud collection contains the songs you have purchased from the Xbox Music store or that you have access to via an Xbox Music Pass. If you do not have an Xbox Music Pass, the playlist from your Windows 8 computer may contain songs that are not available to your phone.

You may have:
1. Added songs from your computer's personal music collection which are not available in the Xbox Music cloud collection for your phone.
2. Added Xbox Music songs to the playlist to which are not available in the Xbox Music cloud collection on your phone. With Windows 8 and Windows RT tablets and computers, you can stream millions of songs free. However, on Windows Phone 8, you must get an Xbox Music Pass to have full access to Xbox Music songs.

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Resolution

If your playlists contain songs from your computer's personal music collection, create the playlist in the Zune software or create the playlist in Windows Media Player and use the Windows Phone app for desktop to sync the playlist to your phone.

If your playlists contain Xbox Music songs, get an Xbox Music Pass to play these on your phone.


To turn off the Xbox Music cloud collection altogether:
1. Flick left to the App list, tap Settings, and then tap Applications.
2. Tap Music+videos, and then turn Xbox Music cloud collection off.

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Assistance

  Community Forum
  Get help from the knowledgeable Windows Phone Community.

  Contact Us
  View other helpful articles and contact information.

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Applies to
• Windows Phone 8 for Consumers

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Source URL : 2784105
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