Troubleshooting for Nokia products

You can send feedback from Nokia Suite, just open Help > Send feedback and fill in the form. The log files will be included.

Instructions for collecting log files for Nokia Suite:

1. Enable log gathering by checking Start collecting logs in Tools > Options > General.
2. Disconnect your device from your computer and exit Nokia Suite from File > Exit.
3. Reopen Nokia Suite and reconnect your device.
4. Try to reproduce the error and click Help > Send feedback in Nokia Suite menu and fill in the description of the bug. Log files and system information will be automatically included in the feedback. You can also add screen shots and other files by choosing Add file (maximum size 5 MB).
5. If you have already discussed the bug in discussion forum, add also the discussion forum thread link and your username in feedback field.

It is normal that the phone loses connection during the reboot phase. If you wait for a while it will automatically reconnect to your PC. If you lose connection during the backup, installation or restore phase, please do the following:

1. Disconnect the USB cable from your phone
2. Press your phone’s power button for about 10 seconds
3. Reconnect the USB cable
4. Wait for the installation to continue 

Note: If this doesn’t solve your issues, try to connect your phone to another USB port on your laptop or to a USB port on the backside of your desktop PC. In some cases rebooting the computer also helps or using another PC to do the update.

Try also this:

1. Right click the Nokia Suite shortcut icon.
2. Then click Run as administrator.
3. Then continue your update.

If above does not help reinstall the Nokia Connectivity Cable Driver or Nokia Suite.

In Nokia Suite you can delete individual maps.

Connect your Nokia mobile device to the computer with a USB cable, and launch the Nokia Suite.

To delete a map or voice guidance file from your device, do the following:

1. In the phone area, choose Maps and voice guidance.
2. Pick one or more maps or voice guidance files and click Delete for any of the chosen items.

The chosen maps or voice guidance files are permanently deleted from your device.

The PC Suite applications for your Nokia phone are displayed on the right hand side of the main PC Suite window as icons —this area is known as the application bar. To use an application, click its icon. For information on using an application, see the online help.
Availabe application:

• Backup/Restore
• Synchronize
• Connect to the Internet
• Contacts
• Messages
• Calendar
• File Manager
• Store Images
• Transfer Videos
• Install Applications
• Explore Music
• Update Phone software
• Download Map

Your device has more than one mode for using the cable connection. Examples of different modes are: Media transfer, Mass storage, Nokia Suite, PC Suite, Media player, Image Transfer, Image Print, Data transfer, and Default mode. The available options in USB or data cable mode settings vary according to device model. Usually by default user should be prompted to select a mode when attaching the USB cable. If no prompt is given, you can check the mode in use from phone settings. Refer to the user guide and/or online resources of your device for detailed instructions.

To establish a connection between your device and the PC running PC Suite, do the following:

1. On your device, navigate to MENU > SETTINGS > CONNECTIVITY > USB or data cable settings. Please refer to the user guide of your device for the exact location of this folder.
2. Select the cable connection mode in one of the following ways:

•  Select "Nokia Suite", "PC Suite","Nokia mode", or "Default mode" as the default cable connection mode.
•  Alternatively, set your device to "Ask on connection". This way, the device asks for the desired connection mode every time you connect the cable.

1. Connect the device to the PC using your cable.

If the automatic update doesn’t work (in Nokia Suite select Tools > Software Updates), try to manually update by downloading the latest Nokia Suite version from www.nokia.com/nokiasuite.

If you need to remove PC Suite (including all components), follow the steps below:

Note: close any PC Suite applications that are running before you begin.

Windows XP:

1. Click Start, point to Settings, then click Control Panel.
2. Double-click Add/Remove Programs.
3. Scroll through the list of installed applications, then click Nokia PC Suite
4. Click the Add/Remove button.
5. Click the Uninstall button from the Nokia PC Suite window, then follow the on-screen instructions until the setup wizard has completed removed the program.
6. Restart your computer to complete the removal process.

Windows Vista / Windows 7:

1. Click Start, then click Control Panel.
2. Click Programs, then click Uninstall a program.
3. Select Nokia PC Suite from the list of installed programs, then click Uninstall/Change.
4. Confirm that you want to remove the Nokia PC Suite program from your PC.
5. Restart your computer to complete the removal process.

If you cannot find a solution to your problem in the information above, you can also download and run Nokia PC Suite Cleaner 7.1 to make sure all traces of PC Suite are removed from your PC.

Make space removes contacts that have only the contact name filled in but no information in the other fields. Also, if you have two contacts with exactly the same information filled in in the same fields, one of the contacts is removed. Or, if you have two contacts with the same information, but one of the contacts has fewer fields filled in, the contact with fewer fields is removed.

To remove duplicate contacts on your phone, do the following:

1. Just connect your phone to the computer.
2. In Nokia Suite, go to View > Go to Support, or click Phone info and tools in the phone area.
3. Click Make space under Capacity.
4. Choose Contacts and Next.
5. Duplicate and empty contacts are now deleted on your phone.

The Make space wizard helps you to get more space in your device memory in two ways: 

• You can move messages, photos, and videos from your phone to the computer.
  
• You can delete duplicate and empty contacts and old calendar items in your phone.

With the following steps you can do that:

1. Just connect your phone to the computer.
   
2. In Nokia Suite, go to View > Go to Support, or click Phone info and tools in the phone area.
   
3. Click Make space under Capacity.
   
4. Choose the content you want to move away from your phone.
5. Press Next.

Error 1603 means Fatal Error during installation and Microsoft has created this article for that error.

http://support.microsoft.com/kb/834484

Most likely the problem is caused by SYSTEM account not having full control permission to the installation folder.