Troubleshooting for Nokia products

You can use your own ringtones so you can match your jingle to your mood, or match just the right tune to your contacts. See how to make your own ringtone on Nokia Support Videos. Follow the instructions on the video.

To add a ringtone to your phone

1. Connect your phone to the computer with a USB cable that came in the sales package with your Lumia.
2. Open the Zune software, navigate to Collection > Music.
3. Find the song you want to turn into a ringtone.
4. Right-click the sound file, and then click Properties.
5. Make sure that the sound file fits the criteria into a ringtone (Media type, length, size and DRM status).
6. Right-click the file, and then click Edit.
7. On the Song Info tab, under Genre, type Ringtone, then click OK.
8. Once finished, sync the sound file to your phone.

If you don't have the Zune software on your computer, please download and install it from xbox.com/live/zune.

To use a ringtone on your phone

1. On Start, swipe left to the App list, then tap Settings > Ringtones+sounds.
2. Tap on the Ringtone, then find the new sound file you just added.

A sound file criteria into a ringtone:

• In MP3 or WMA format.
• Less than 40 seconds.
• Less than 1 MB.
• Not protected with digital rights management (DRM).

On a Mac, use iTunes to assign the genre.

1. Open iTunes.
2. Find the file you want to edit, and then click File > Get Info.
3. On the Song Info tab, under Genre, type Ringtone, then click OK.
4. Open the Windows Phone app for Mac, connect your phone to your computer using a USB cable, and then sync the file to your phone.

Note: You need to assign the genre Ringtone in English, even if you are using a different language on your computer or your phone.