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Were here to help. If you cant find what you need please phone, e-mail or tweet us.

Problem with your phone? Try these easy fixes:

Restart, restore, update

These fixes can solve over half of the problems such as phone lock-ups, application crashes, sound problems and a blank display.

  1. Restart

    Switch your phone off, wait 30 seconds, then switch it on again.

  2. Restore

    Restore your phones factory settings. See your user guide for instructions.

  3. Update

    Make sure your phone is using the most up-to-date software.

    Read more about the easy fixes.

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Get a response to your questions (in English only) in real time start a live web chat with one of our customer care advisors.

 

Live chat is available on Monday-Friday 9:00 a.m - 9:00 p.m. EST and Saturday 10:00 a.m. - 7:00 p.m. EST

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Live Chat

Live Chat

Currently unavailable

Live Chat is available Monday - Friday 9:00 a.m. 9:00 p.m. EST and Saturday 10:00 a.m. 7:00 p.m. EST. Live Chat could be unavailable during this time if all our experts are busy. Please try again later or email us.

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Live Chat

Live Chat

Currently unavailable

Live Chat is available Monday - Friday 9:00 a.m. 9:00 p.m. EST and Saturday 10:00 a.m. 7:00 p.m. EST. Live Chat could be unavailable during this time if all our experts are busy. Please try again later or email us.

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Problem with your PIN, PUK code or SIM card?

Please contact your carrier for help with PIN and PUK codes,
since these protect the SIM card rather than your phone itself.