You can increase your phone’s memory with a microSD card and 7GB of free SkyDrive storage. Some memory cards are currently incompatible with your phone. For optimal performance, we recommend a fast 4-32GB card by a well-known manufacturer, for example, SanDisk Extreme Pro, Toshiba Exceria, or Samsung Pro.
You can also save your photos and videos to your phone memory. On the start screen, swipe left, and tap Settings > phone storage > Store new pictures on > phone. For best video quality and fastest photo shot-to-shot speed, we recommend that you save your videos and photos to your phone memory.
- If your phone is running out of space:
Move the existing content (your videos, music, and photos) from the phone memory to a microSD card by connecting your phone to a computer. Check the user guide for info on which app works with which computer.
- If the microSD card is not recognised:
- Lumia does not support old, typically 2GB or smaller, memory cards (Specification SD 1.0-1.1). These memory cards may not work at all.
- If the microSD card is SD 2.0 or later and is not recognised, you can try to format the card with, for example, a Windows 7 PC. Before formatting the memory card, make sure you have a backup of the data as it’s lost during formatting.
- Connect the card to a PC (with a USB or SD card adapter).
- Open Windows Explorer, right-click the microSD drive, and select Format.
For 4-32GB cards, select the file system FAT32 and allocation unit size 32kB. For 64GB cards, select the file system exFAT and allocation unit size 128kB.
- Right-click the microSD drive, select Eject, and wait until it’s safe to remove the card.
If you want to restore the data, restore only the data that is compatible with Lumia (JPEG or MP4 in the photos folder or MP3 in the music folder).
- If the card is not recognised by the PC, the card is most probably broken or password protected by the previous device where it was used. Neither Windows nor Windows Phone support password protection, so the password needs to be removed from the microSD with the device where it was previously used.
- If the microSD card isn’t working as expected:
- If music files aren’t visible on the microSD card, check that the files are stored in the music folder. Music files can be saved in the music folder with the Windows Phone app, Windows Explorer, or Media Player. Music bought from Store is also stored in the music folder. You can copy and paste or drag and drop files containing the artist and album content to the microSD card in Windows Explorer (Windows Phone > SD card > Music).
- If the microSD card is slow, you can try to format it to improve its performance. Before formatting the memory card, make sure you have a backup of the data as it’s lost during formatting. On the start screen, swipe left, and tap Settings > phone storage > SD Card > format SD Card.
- Additional info:
- Syncing music with Windows Phone 8: http://www.windowsphone.com/en-US/how-to/wp8/music/syncing-music-faq
- - Windows Phone application: http://www.windowsphone.com/en-US/How-to/wp8/windows-phone-app-for-desktop