Nokia Lumia 2520 - How can I reset my Lumia 2520 to factory conditions?

Please note, that the following guidance will remove any personal content you have the Lumia 2520. Please ensure you have backed up your personal data before proceeding.

If you wish to reset your Lumia 2520 to factory conditions, there are three approaches you may take depending on the level of access you have on the unit.

 

If you are logged in to your Lumia 2520:

  1. Swipe in from the right to open the charms, and select Settings.
  2. Tap Change PC settings > Update and recovery  > Recovery.
  3. From here select one of the options that suits your needs, either:
    • Refresh your PC without affecting your files.
    • Remove everything and reinstall Windows.
  4. Follow the on-screen guidance.

 

If you are able to boot but have since forgotten your login credentials:

  1. At the login prompt, tap the Ease of access icon.
  2. Select On-Screen Keyboard.
  3. Tap the shift key, the shift key should remain lit.
  4. In the lower right corner, tap the power key and select Restart.
  5. When the unit reboots, select the Troubleshoot option.
  6. From here select one of the options that suits your needs, either:
    • Refresh your PC without affecting your files.
    • Remove everything and reinstall Windows.
  7. Follow the on-screen guidance.

 

If you are unable to boot the unit and reach the login prompt, then the recovery mode can be triggered to reset the unit by following these steps:

  1. Power off the unit (holding the power button 10 seconds if necessary).
  2. Momentarily press the power button so the unit boots up. You should notice the green LED light next to the front camera. As soon as you see the Nokia logo, hold down the power button until the unit turns off (approximately 10 seconds). You have now successfully interrupted the boot process.
  3. Repeat the above step once more.
  4. Boot the unit for a third time without interrupting the boot process. You will notice the text 'Preparing Automatic Repair' followed by 'Diagnosing your PC'. You have now successfully triggered the recovery mode.
  5. Follow the on-screen guidance.