The side key (camera key, lock key or volume key) could get stuck under the back cover. Remove the cover and push the side key from inside of the cover to outside to make sure it is in the right position. Put the cover back and try again. Be careful that you do not touch the side keys when placing the cover on the phone.
- The timeline is empty on my Story in Storyteller. What can I do?
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- What are the other icons I see on the map in the Storyteller app?
- How can I see the location of my image on a map in the Storyteller app?