If you are using external devices or folders (other than "Music") to synchronise music to your phone, you have to enable access on a Mac software. To do this, go to File > Allow Access to Folder.
- My Lumia phone does not work or respond as expected
- My Lumia stays at the spinning gears, how do I get it to stop?
- I cannot make a call on my Lumia phone
- I cannot share my Lumia’s internet connection with another device
- What can I do if get an error while trying to login to the mail account on my Nokia Lumia?