Troubleshooting for Nokia Asha 300

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How to install certificate for Nokia Asha device for Mail for Exchange? - Nokia FAQ

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If you see an error such as SSL Certificate is not trusted this means that the certificate is missing on the device or has expired. You will need to install the certificate in either of the two ways described below. There are two methods to install the certificate.

1.    Downloading directly from a remote server via Asha mobile browser
2.    Side-loading using a PC 
 
1. Downloading directly from a remote server via Asha mobile browser
If your device is missing the Entrust certificate and you are viewing this article via your Asha mobile browser, you may click directly on the URL and it will install the Entrust certificate file directly to your phone properly.

Note: To IT Admins, if you wish to stage this Entrust certificate (or any other certificate file) on your own file delivery server then you will need to place the certificate file (i.e. filename.cer) on a remote server accessible to your employees.  Ensure your web delivery servers are configured to deliver the *.cer files with the mime-type:  "application/x=x509-ca-cert".

2. Side-loading using a PC
1. Using your pc browser go to the Outlook Web access site of your Microsoft Exchange Server(2003, 2007 or 2010). For example  https://mailserver/owa
2. On the page click the lock icon just beside the address bar.
3. Upon clicking on the "lock icon" you should see view certificates, click on it then another window will appear.
(Please be advised that this depends on what browser you will use ex: Mozilla Firefox, Internet Explorer, Google chrome etc.)
4. On the window click on "certification path" and please make sure to select the top most certificate or the root certificate then view certificate.
5. Another window will appear  then click on Details tab and click on Copy to a file.
6. You will then be directed to the Certificate Export Wizard. Click on next then Export File Format should be DER encoded binary X.509 (.CER) , click on next then browse the location where you want to save the certificate on your pc. For example “FileName.Cer
7. Click on finish then you will see export was successful.
8. After exporting the certificate on your pc, you have to create an html file format for the certificate. To do this.
Open a notepad on your pc then type in:
<HTML><BODY><a href="FileName.cer">Install certificate</a></BODY></HTML>
Click on save as then type in FileName.html for the file name. At this point you should have FileName.cer and FileName.html
Alternatively, you may use one of the htm files contained in the zip file here:  http://dl.nokia.com/nvsfiles/MFE_CERTIFICATE INSTALLATIONS.ZIP
9. Transfer both files using Nokia Pc Suite or via mass storage mode on the device. (This can be on the device memory or on the memory card.)
10. On the device look for the files and open the HTML file (FileName.html) , select the link to install the certificate then save it.

Note! Self-signed certificate is not supported.


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Can I check my email on my Asha 300 phone? - Nokia FAQ

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Yes, there is a pre-installed and easy-to-setup mail client (Menu > Messaging > Mail).


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How do I restore factory settings on my Nokia Series 40 phone? - Nokia FAQ

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Select Menu > Settings > Rest. factory sett. (or Reset device or Restore factory sett. or Rest. fact. sett.).

  1. To reset only preference settings, but keep all personal data, such as contacts, messages and media file, select Restore settings only (or Restore sett. only or Settings only).
  2. To reset all preference settings and delete all personal data, select Restore all (or All).
  3. Enter the security code before the restore. If you have never changed your security code, then enter the default code 12345. If your phone still requests a security code or if you have forgotten it, please bring it to the nearest Nokia Care point for inspection.


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How do I use the security keyguard on my Nokia device? - Nokia FAQ

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Security keyguard lets you lock your phone’s keypad with a security code. The security code is asked when you unlock the keypad.

To activate or deactivate the security keyguard:

  1. Select Menu > Settings > Phone (or Phone settings or Device) > Security keyguard.
  2. To activate or deactivate, enter the current security code (The preset code is 12345).

Note: Note: Once you change your security code, the default setting is no longer valid. If you have changed your security code and do not remember the new code, contact your dealer or local Nokia Care Point.
You can answer a call or make an emergency call while the security keyguard is activated.


 


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How do I lock or unlock the keypad on my Nokia device? (Series 40 Phones) - Nokia FAQ

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To lock the keypad in the standby mode, press the center Navi (scroll) key and then the * key. To unlock, press the same keys.
For QWERTY devices the lock / unlock sequence is Navi key followed by the Fn key (the key showing an arrow in the lower left corner of the keypad).

You can also set the keypad to lock automatically after a time-out, select MenuSettingsPhone (or Phone settings or Device) > Automatic keyguard > On, enter the time you want and select OK.

Note: When the keypad lock is on, calls may be possible to the official emergency number programmed into your device.


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Can I install SIS files in Nokia Series 40 device? - Nokia FAQ

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No, you can't. Series 40 devices run on java-based application with .jar file extension.


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How do I remove an application from my Nokia Series 40 device? - Nokia FAQ

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To remove one or more applications from your Series 40 device:

  • Go to Menu > Apps > Extras (or Menu > Apps > Apps and games)
  • Locate the applications you want to remove and select Options > Mark
    • On non-touch devices you have the option to select Options > Delete which will remove the application immediately.
    • If the Mark (or Delete) option are grayed out you are trying to remove a system application which is not allowed.
  • Mark the application(s) you want to remove
  • Select Options > Delete marked
  • Select Yes to confirm the deletion or No to cancel

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How do I change the font size on my Nokia device? - Nokia FAQ

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Select Menu > Settings > Display (or Main display) > Font size.


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Why do I receive a communication error when I try to use the Nokia Browser on my phone? - Nokia FAQ

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If you get a “Communication Error” message when using the Nokia browser it typically means a data connection cannot be established most commonly because of incorrect access point settings. To resolve this issue you should contact your mobile operator to get the correct access point settings and validate you have an active data plan.

 

If you do know the settings your operator requires you can follow those instructions to manually configure the access point:
 
1. Click on Menu -> Settings -> Configuration -> Personal Settings
2. Click Add (or Options -> Add new if the list is not empty)
3. Select Access Point and set the Account Name
4. Select Acc. point sett. -> Bearer settings and configure the following:
     a. Pack. data acc.pt
     b. Network type
     c. Authentic. type
     d. Username
     e. Password
6. Go back to Personal Settings (select Back 3 times)
7. Select Options -> Add new -> Web and configure the following:
     a. Account name
     b. Username
     c. Password
     d. Use pref. acc. pt. (select Yes)
8. Go back to Configuration Settings (select Back 2 times)
9. Go to Preferred access pt. and select the access point you have just created
10. Select Default config. sett. -> Personal config. -> Default
11. Select Default in all apps. -> Yes
 

If you still have connection issues please contact your operator for help with the access point settings.


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I want the caller to leave a voice message if my phone is switched off or out of network coverage. How can I do it? - Nokia FAQ

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You can activate call divert to voice mailbox so that the caller can leave messages to your voice mailbox when you are not available.

To activate call divert, select Menu > Settings > Call > Call divert, (for dual SIM devices, select the SIM card to use), and select If not available or If out of reach > Activate > To voice mailbox and enter the voice mailbox number which you get from your service provider.


 


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