PIN (Personal Identification Number) codes:
- PIN code protects your SIM card against unauthorized use. It is asked when you insert the SIM card and boot up the device for the first time. It is from 4 to 8 digits long and usually supplied with your SIM card. However, it is recommended to change the original PIN code to your own, the instruction on how to change the PIN code is provided in the user guide or Nokia Web site.
- PIN2 code is also 4 to 8 digits long and is supplied with some SIM cards, and is required to access certain services.
- If you enter any of the above PIN codes incorrectly three consecutive times, you need corresponding PUK codes to unlock them. Read more about PUK codes below.
PUK (Personal Unblocking Key) codes:
- PUK code is 8 digits long and is required to change a blocked PIN code.
- PUK2 code is required to change a blocked PIN2 code.
- The PUK codes are also provided by your network operator.
Restriction code / Restriction password:
- The restriction code or restriction password may be required when using some network services, such as call restriction service. Note that not all network operators support such service.
- If your device display "Enter restriction code" when you insert a new SIM card, it means that your device has been locked to use a certain operator's network and it does not accept SIM cards from other operators.
- Contact your network operator for assistance.
Other PIN codes:
- The module PIN is required to access the information in the security module of your SIM card.
- The signing PIN may be required for the digital signature.
Important! If you do not know or you have forgetten any of these codes above, always contact your network operator. Keep all the codes in a safe place separate from your phone.
Lock code / Security code / Password:
- These codes protect your phone from unauthorised use.
- The default lock code or security code supplied with the phone is usually 12345. For Nokia N9 and Lumia devices there are no default codes. It is recommended to specify the code of your own. The instruction on how to change the code is provided in the user guide.
- If you get error notifications after entering the code too many times incorrectly, reboot the phone and wait for 15 minutes, then try again.
- If the problem persists, contact your local Nokia Care Point. The contact information can be found from your local Nokia support web pages.
PAC (porting authorisation code) code:
- This code is used by some mobile network operators to facilitate mobile number portability. The code allows you to transfer your existing mobile phone number from one mobile phone network provider to another mobile phone provider so that if you change mobile phone networks you do not have to give everyone a new number. You can keep your existing mobile phone number.
If you have forgetten or you have lost the lock code or security code, try first the default lock code 12345. If it is not accepted, contact the nearest Nokia Care point to unlock your device. To find nearest location to you, go to your local Nokia website, and navigate to Support > Contact us.
You can format your device by typing *#7370# in standby mode. Before the device is reset, you may need to provide the lock code. The default lock code is 12345.
Your Nokia device requests PIN (Personal Identification Number) and PUK (Personal Unblocking Key) codes to protect your SIM card and device against unauthorized use. Note that all PIN and PUK codes are provided by your network operator. Nokia is not able to provide you PIN or PUK codes.
Please note the following:
If you have forgotten or simply do not know the codes, you must contact your Network Operator for assistance. However, if you have already contacted but the code does not work, you should consider getting a new SIM card from your Network Operator.
Use the following guidelines to increase your battery life time:
Make sure your phone is running the latest software. For downloads and assistance, go to your local Nokia website's support page.
If the battery loses the power fast even though there is no features consuming the power, the battery may be wearing out and you need to replace it with a new one.
There are several ways to find the IMEI number (15 digits) of your phone, for instance:
Contact your operator immediately:
Note: Nokia customer support doesn't have the possibility to block the SIM card or the device, or track a stolen device.
To minimize the risks caused by the theft or loss of the device, there are some security features which you can enable in your device:
Note that the phone autolocking and remote locking cannot be enabled after the device has been lost, so it is important that you enable these security features already when taking the device in use.
Nokia aims to have software updates available for every single phone and we share information about the latest software for different models on your local Nokia website (software update section in the support page). To find out if an update is available for you, just
Update availability is influenced by many factors including existing Nokia device firmware version, country, and operator. It may be due to one of these variables, that there currently is no new firmware update available for your phone. For example if your mobile service provider hasn't approved the latest Nokia device firmware, it isn't available for that specific operator variant you are using but it can be available for a generic country version your friend is using.
New firmware may become available later, so it's best to setup your device in a way that it automatically informs you when a new software version is available. You can do this in the following way:
To check the unique Wireless Local Area Network (WLAN) Media Access Control (MAC) address that identifies your Nokia phone, enter *#62209526# in the idle mode (or with touch screen phones after opening the dialler).