Troubleshooting for Nokia E5-00

Select the activated profile (for example General):

1. Select Personalise. 
2. Select E-mail alert tone other than Off. This is the sound that will be heard when receiving emails.  
3. Check that the Message alert tone is not Off.

If the email alert does not still work do the following steps:

1. Select Active home screen theme
2. Changed the primary and the secondary mailbox on the Email Notifications definition to none
3. Return to the Idle screen and then go to the Personalisation settings and select mailboxes again.
4. After that Email alert  start to work. It should work also although you change the home screen theme back to Contact bar.