Help and support
When you want to learn more about your phone, or if you're unsure how your phone should work, there are several support channels for you to check.
To help you get the most out of your phone, there's a user guide in your phone with additional instructions. On the start screen, swipe left, and tap Nokia Care .
You can also go to www.nokia.com/support , where you can find:
News on apps and downloads
Software update info
Further details about features and technologies, and the compatibility of devices and accessories
Troubleshooting and discussions may not be available in all languages.
For support videos, go to www.youtube.com/NokiaSupportVideos .
Do the following:
Switch the phone off, and remove the battery. After about a minute, put the battery back in, and switch the phone on.
Update your phone software.
Reset your phone. This restores the factory settings, and erases all your personal content, including apps you've purchased and downloaded. On the start screen, swipe left, and tap Settings > about > reset your phone .
If your issue remains unsolved, contact your network service provider or Nokia for repair options. Before sending your phone for repair, always back up your data, as all personal data in your phone may be deleted.
If you need to identify your phone, to view the unique IMEI number of the phone, dial *#06#.