Troubleshooting for Nokia PC Suite

No, you do not need to uninstall Nokia PC Suite to be able to install Nokia Suite. However, it is recommended that you do not have them both running simultaneously on your computer

Also, the Nokia Suite installer will disable PC Suite if it is running in the background. From there you can proceed in installing Nokia Suite on to your computer.

When you add photos and videos to the Nokia Suite library from a folder on your computer, the files are not duplicated on the computer. You can safely remove photos and videos from Nokia Suite without removing them from the computer. Nokia Suite doesn't move your photos or delete them unless you choose to do so.

This information applies to Nokia PC Suite 6.83 and newer.

To export you Text Messages (SMS) from your Nokia Device and store them in a .csv file, please do the following:

1. Connect your Nokia Device to your computer.
2. Open the Nokia Phone Browser.
3. Select Your Nokia Device and then select Inbox.
4. Right click in the right hands side of the window.
5. Select "Export Messages"
6. Nokia PC Suite will promt for a location to save the .csv file.

OR

1. Connect your Nokia Device to your computer.
2. Select Messages within Nokia PC Suite.
3. Select Inbox.
4. Right click in the right hands side of the window.
5. Select "Export Messages"
6. Nokia PC Suite will promt for a location to save the .csv file.

Nokia PC Suite is available at www.nokia.com/pcsuite with installation instructions.

Nokia PC Suite is being replaced by Nokia Suite, which is the newer and more user-friendly application for Windows PC.

Nokia is not developing PC Suite anymore.

With Nokia Suite, you can connect your computer and your phone. Keeping important information up to date on your phone and on your computer is simple, and you can  transfer music, and download free street maps to your phone with ease. Nokia PC Suite and Nokia Suite can be installed on the same computer, but you should not use them simultaneously. Note that the latest Nokia phones are supported only by Nokia Suite.

If you need to remove PC Suite (including all components), follow the steps below:

Note: close any PC Suite applications that are running before you begin.

Windows XP:

1. Click Start, point to Settings, then click Control Panel.
2. Double-click Add/Remove Programs.
3. Scroll through the list of installed applications, then click Nokia PC Suite
4. Click the Add/Remove button.
5. Click the Uninstall button from the Nokia PC Suite window, then follow the on-screen instructions until the setup wizard has completed removed the program.
6. Restart your computer to complete the removal process.

Windows Vista / Windows 7:

1. Click Start, then click Control Panel.
2. Click Programs, then click Uninstall a program.
3. Select Nokia PC Suite from the list of installed programs, then click Uninstall/Change.
4. Confirm that you want to remove the Nokia PC Suite program from your PC.
5. Restart your computer to complete the removal process.

If you cannot find a solution to your problem in the information above, you can also download and run Nokia PC Suite Cleaner 7.1 to make sure all traces of PC Suite are removed from your PC.

Your device has more than one mode for using the cable connection. Examples of different modes are: Media transfer, Mass storage, Nokia Suite, PC Suite, Media player, Image Transfer, Image Print, Data transfer, and Default mode. The available options in USB or data cable mode settings vary according to device model. Usually by default user should be prompted to select a mode when attaching the USB cable. If no prompt is given, you can check the mode in use from phone settings. Refer to the user guide and/or online resources of your device for detailed instructions.

To establish a connection between your device and the PC running PC Suite, do the following:

1. On your device, navigate to MENU > SETTINGS > CONNECTIVITY > USB or data cable settings. Please refer to the user guide of your device for the exact location of this folder.
2. Select the cable connection mode in one of the following ways:

•  Select "Nokia Suite", "PC Suite","Nokia mode", or "Default mode" as the default cable connection mode.
•  Alternatively, set your device to "Ask on connection". This way, the device asks for the desired connection mode every time you connect the cable.

1. Connect the device to the PC using your cable.

Creating a new synchronisation task involves selecting the PC application that you want to synchronise with a phone, and defining synchronisation settings. If you do not make changes to the synchronisation settings, the settings for the last selected synchronisation task will be used. To create a new synchronisation task follow the steps:

1. Connect a Nokia device to the PC.
2. Click the Nokia PC Sync icon and then click Settings icon.
3. Click Create new settings icon.
4. On the first page of the wizard, select the new PIM application from the drop-down list. Follow the instructions on screen to finish the wizard process. If you choose to skip the wizard process, a set of default settings will be used in the synchronisation.

• On the What To Synchronise page, you can specify what information to include in the synchronisation.
• On the PIM specific page, you can enter information about the PIM application you have selected.
• On the Synchronisation Range page, you can specify the settings for synchronising Calendar/To-do items. If you did not select Calendar / To-do Items on the What To Synchronise page, this page will not be shown.
• On the E-mail page, you can specify settings for synchronising e-mails. If you did not select E-mail Items on the What To Synchronise page, this page will not be shown.
• On the Bookmarks page, you can specify the settings for synchronising Bookmark Items or Bookmarks and RSS Feeds depending on the phone model. If you did not select Bookmark Items or Bookmarks and RSS Feeds on the What To Synchronise page, this page will not be shown.
• On the File Synchronisation Settings page, you can specify the settings for synchronising File and Folder Items. If you did not select File and Folder Items on the What To Synchronise page, this page will not be shown.
• To view the advanced settings used in the synchronisation, click Advanced... on the Finish page.

1. The new synchronisation will start when you click Finish on the last page. If you do not want to start the synchronisation, clear the selection in the check box at the bottom of the page.

In Advanced settings you see the followings tabs:

1. Automatic Synchronisation tab

• Do not synchronise automatically 
  Nokia PC Sync will not synchronise automatically with your phone. You will have to start the synchronisation manually whenever you want to synchronise a phone with your PC PIM.
• Synchronise every time I connect my phone 
  Nokia PC Sync will synchronise automatically with your phone each time you connect the phone to the PC.
• Synchronise periodically while the phone is connected 
  You can specify in hours or minutes how often Nokia PC Sync will synchronise automatically with a phone. This only occurs while the phone is connected.
• Launch Nokia PC Sync automatically on startup 
  Select this option if you want to launch Nokia PC Sync automatically every time you start your PC.

1. Conflict Resolution tab

It is possible that you have modified an item on your mobile phone and on the PC. Here you can specify whether information is to be synchronised from your mobile phone to the PC or vice versa if a field of an item has been changed on both databases. Select the database that you want to synchronise information from:

• Mobile phone
• PC, a specific PC PIM application or a web browser, depending on the information types you have selected for synchronisation. For example, if you have selected to synchronise only Calendar / To-do Items, the PC PIM in use is displayed here as an option.

1. Direction tab

You can specify the direction of the synchronisation. You can update information to both directions in synchronisation, only from a mobile phone to the PC, or only from the PC to a mobile phone.

1. Sync Profile tab

• Username 
  Enter here the username for your sync profile if needed. If you have defined a username here, you must use the same username in the phone. If you have not defined a username in the phone, you do not need to enter it here either.
• Password 
  Enter here the password for your sync profile if needed. If you have defined a password here, you must use the same password in the phone. If you have not defined a password in the phone, you do not need to enter it here either.
  

The Bluetooth media module searches for all the devices that have been paired with the PC. If some of these devices are no longer within range, the search may take a while. To prevent this from happening, you can use the unpairing function to clear the unwanted devices from the list.

For Windows XP, Vista or 7 users, if you have installed the new Nokia Suite or Nokia PC Suite on your computer, you do not need to download the modem driver separately because it is integrated into Nokia Suite/Nokia PC Suite. Therefore we recommend that you download and install Nokia Suite/Nokia PC Suite instead of downloading the cable driver separately. For more information, visit your local support site.