Can I use my Nokia Music Unlimited (Comes With Music) subscription in the new Nokia Music web store? - Nokia FAQ
No, you will need to continue to use Nokia Music Player and/or your registered device.
What can I do when the new music files are not shown in the Music player (or Media player) on my Nokia device? - Nokia FAQ
Refresh or update the music library in the following way:
- Open Music player (or Media player or My music).
- Select Options.
- Depending on your phone model, select Refresh library (or Update library or Update libr. or Music Library > Update).
Where can I find a record of previously downloaded music from Nokia Music? - Nokia FAQ
Log in to your account on music.nokia.com and select your username in the top right corner and then Purchase history.
Note that a purchase history record is not available in the Windows Phone Nokia Music application, you will need to access it from music.nokia.com.
After update to Nokia Belle on my phone, I have lost my licenses to play music downloaded from Nokia Music. What should I do? - Nokia FAQ
Select Yes to download a new license. You may need to log in to your Nokia Music unlimited account.
You can also delete the album or track from your phone, and then transfer it again from a PC.
Can I redeem my Nokia Music credit voucher in the new Nokia Music web store? - Nokia FAQ
No. You can redeem your credit vouchers on a Nokia Lumia or Nokia Symbian mobile phone.
How do I transfer music downloaded from Nokia Music to my Nokia phone? - Nokia FAQ
You can use a USB cable to sync music between your phone and your computer. For more info, see the user guide for your phone.
Am I able to download music more than once using the Nokia Music service? - Nokia FAQ
Tracks downloaded using the Nokia Music Service (non Nokia Music Unlimited) are .mp3 files. These have no DRM restriction applied to them. As such, Nokia Music will allow users to download them again from their Music Vault from within the Nokia Music Player a limited number of times in case they have been lost, corrupted etc...
Open the Nokia Music Player > Sign in to your account > select Nokia Music tab > scroll down to Download history.
If the limit has been reached, and no further downloads are available, please contact Nokia Care for further support.
Automatic sign in to Nokia Music with Nokia Music Player fails. What can I do? - Nokia FAQ
If you have selected option "Remember me" in Nokia Music Player to automatically sign you in to Nokia Music but sign in fails with message "Automatic sign in failed. Please sign in manually" and even when you select Sign in again it does not work (you see that same message again), you can do the following to solve this:
1. Close Nokia Music Player
2. Open Control panel > Internet options and select General -tab
3. In Windows XP select Temporary Internet files > Settings > Views files. In Windows Vista and 7 select Browsing history > Settings > Views files
4. Delete all files from the Temporary Internet files -folder (all offline content will be deleted)
Now open Nokia Music Player to sign in again.
What happens to my music downloads after my Nokia Music Unlimited subscription ends? - Nokia FAQ
When your Nokia Music Unlimited subscription ends it will revert to a standard Nokia Music membership. You keep all your downloads and can carry on playing them on your registered Nokia Music Unlimited PC and mobile, but to download any new music, you will have to pay for it.
Why am I unable to play any music downloaded from Nokia Music Store on my Windows 7 PC? - Nokia FAQ
This issue occurs because Windows 7 is preinstalled on a new computer by using image-based Windows deployment technology. The following scenarios will not function on an end-user’s computer unless a fix is applied:
- Playback of Windows Media DRM-protected content
- Transfer of that content to authorized devices.
A complete article is available on the Microsoft website http://support.microsoft.com/kb/976590 which also provides a fix for this issue.
*Upgraded O/S to Windows 7, non-OEM installs i.e. user installed setups are not affected.