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27 Jan 2020 – 29 Jan 2020

CEM in Telecoms Global Summit 2020

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Novotel West, - London, United Kingdom

5G Creating Extraordinary Experiences 

Join us at the Customer Experience Management (CEM) in Telecoms Global Summit 2020 is taking place on 27-29 January at the Novotel West, London, UK.

At our booth, Nokia experts will be showcasing how we can help you:

  • Shrink time revenue, boost customer satisfaction and ensure a successful 5G FWA rollout.
  • Enable omni-channel customer care to reduce agent and customer effort with machine learning-based workflows, recommendations and actions across all touchpoints.
  • Connect the network to the business in support of new customer service models.

Nokia will also be presenting the following conference session on Tuesday January 28th at 15:05

"Measuring customer success when the rules change”, Puneet Dhar, VP of Customer Care Solutions

Customer experience is now the product that companies have to sell.  They must compete against the best-in-class along multiple dimensions, including personalization, speed, convenience, and accuracy.  Success in this new paradigm requires the ability to connect the customer and network insights and provide a connected experience throughout the customer journey. Join us as we explore what success looks like in delivering extraordinary customer experiences.

Looking forward to meeting you in London!