Nokia and Telefonica Germany sign managed services contract to transform fixed and mobile network operations
Nokia will simplify and centralize Telefonica Germany's mobile access, core and fixed network operations, as well as back office tasks, including network monitoring and preventative maintenance
Nokia provide real-time remote and local support
August 2, 2016
Munich, Germany - Nokia and Telefonica Germany have signed a contract under which Nokia will become supplier of managed services for Telefonica Germany for its fixed and mobile network operations, driving increased quality and efficiency in the process.
Nokia currently provides its managed services expertise to the E-Plus network, acquired by Telefonica Germany in 2014. From September 2016 on, Nokia will extend provision of its innovative network management tools, processes and expertise in a phased approach, with development of a simplified management structure across Telefonica Germany's entire mobile access, core and fixed network operations.
Telefonica Germany serves a nationwide fixed and mobile network. In the mobile segment alone, Telefonica Deutschland is responsible for 43.0 million lines - making it the German market leader.-In total it serves more than 48 million customer lines . Under the new contract Nokia will work closely with Telefonica Germany as it continues its network consolidation program, transforming its converged network operations and driving the highest quality of service for subscribers. This will also allow the operator to focus on its goal to become Germany's leading digital telecommunications company.
Nokia will provide real-time remote support for Telefonica Germany's network operations and back office. This includes Level One and Level Two technical support functions such as network monitoring, incident management and resolution, and preventative maintenance, as well as change management support. Nokia will also provide local management expertise in Germany itself to ensure that customer communication is seamless. Telefonica will use Nokia, together with some other partners, in the transformation of the operational model.
Cayetano Carbajo Martín, Chief Technology Officer of Telefonica Germany, said: "Levering Nokia's expertise as a managed services supplier across our entire network will allow us to simplify operations and enhance performance and quality, allowing us to concentrate on delivering an outstanding subscriber experience across Germany."
J. Carlos Sampedro, Head of Customer Business Team Telefonica Germany at Nokia, said: "We have already proven our managed services expertise and experience with the management of the E-Plus network. Working with Telefonica we can swiftly centralize support and ensure the highest level of network availability and quality."
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TAGS: Managed Services, service quality
Telefonica Deutschland Holding AG, with its operating subsidiaries Telefonica Germany GmbH & Co. OHG and E-Plus Mobilfunk GmbH, is listed in the Prime Standard at the Frankfurt Stock Exchange. The company offers its German private and business customers post-paid and prepaid mobile communications products as well as innovative mobile data services based on GPRS, UMTS and LTE technologies with its product brand O2 as well as several secondary and partner brands. In addition, the integrated communications provider also offers fixed line products such as DSL telephony for private customers and innovative IP telephony and networking solutions for business customers. The offer is topped off with modern high-speed internet products. With a total of 48.3 million customer lines (as of 31 March 2016), the company is one of the three leading integrated telecommunications providers in Germany. In the mobile segment alone, Telefonica Deutschland is responsible for 43.0 million lines - making it the German market leader. In the 2015 financial year, the company generated revenue of 7.89 billion euros. Telefonica Deutschland is part of the Spanish telecommunications group Telefónica S.A. with its headquarters in Madrid. With a presence in 21 countries and a customer base of 322 million lines, the Telefonica Group is one of the largest telecommunications companies in the world.
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