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Nokia Predictive Care boosts fixed access network performance and availability

  • Predictive Care identifies anomalies and provides Nokia expert insight to resolve potential network problems before they happen
  • Nokia AVA cognitive services platform provides predictive analytics and automation capabilities in support of Predictive Care for fixed networks

18 October 2017

Espoo, Finland - Nokia today announced Predictive Care for its Fixed Networks portfolio, establishing a new network care model with automated predictive network support powered by Nokia AVA.

Cloud connectivity for a trillion things (IoT) is driving service providers to support enlarged and diverse ecosystems with high levels of service performance, with near 100% network availability essential in the very near future. Fixed access networks provide a critical entry point to connect end users, businesses and things to the service provider's broadband network, so traditional reactive support approaches will be insufficient. Nokia Predictive Care for fixed networks, enabled by powerful analytical tools and an expert care team, ensures high network availability and performance by addressing potential network problems before they impact service quality.

Predictive Care for fixed access networks

  • Utilizes the powerful and proven intelligent analytics and automation capabilities of Nokia AVA
  • Provides near-real time monitoring capabilities to identify network anomalies before they impact service
  • Leverages knowledge and network symptoms data from customer projects worldwide, known as the knowledge library to which AVA provides access
  • Provides augmented intelligence to a dedicated customer Nokia expert care team to make more accurate recommendations much faster
  • Provides relevant data to the Nokia expert care team for customer-specific and tailored network analysis and recommendations, increasing network performance and availability

Statistics available to the Nokia expert care team can also be provided to the service provider's Operations and Maintenance (O&M) personnel as a standalone self-care service. This helps them to prevent service degradation and troubleshoot more efficiently. The standalone service provides customer access to the analysis results and network element data so they can stay on top of current network health. 

Nokia is deploying Predictive Care with five customers today, amongst which ETB in Columbia.

Federico Guillén, president of Nokia's Fixed Networks Business Group, said: "With Predictive Care, we offer our customers today the perfect solution to improve network quality, building on our experience with hundreds of customers worldwide. Predictive Care is even bound to grow in importance, as networks evolve to more virtualization, and open interfaces and data models will provide more insight on diagnostics data more easily, across systems and networks, which will further improve the accuracy of predictive analytics. With our strong position in fixed access, our experience, and the powerful and proven analytics and automation capabilities of the Nokia AVA platform, we have every intention of taking the lead in defining the future of fixed access network care."

Predictive Care is a key part of Nokia's Intelligent Access vision. Nokia will showcase its Predictive Care offering at the Nokia Booth E104 at the Broadband World Forum in Berlin, October 24-26.

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