To improve customer service and boost agent efficiency, PTCL needed to get deeper insights into its network, with high visibility across all vendors’ technologies — as well as a platform that offered automation capabilities for faster, more streamlined issue resolution. By using Nokia Network Analyzer along with Nokia’s Service Management Platform, PTCL was able to get greater visibility into all aspects of its network — and then use those insights to improve its customer care key performance indicators (KPIs) and reduce churn.