As one of the leading companies in China Mobile Communications Company (CMCC), Fujian Mobile (FJMCC) already had the number one position in mobile customer market share at 58% and also has a high home broadband market share of 35% with some eight million subscribers. Despite these advantages, the company was facing significant challenges, with customer satisfaction that lagged behind its main competitors. Working with Nokia, FJMCC built an AI-driven Broadband User Perception Improvement solution that has narrowed the customer satisfaction gap, cut problem rectification time by 90% and improved total work efficiency.