Building an AI strategy: telcos put the foundations in place

The AI journey started in 2016 or 2017 for some of the more progressive, ambitious operators, and in 2019 or 2020 for most others. But it is only in the past 12-15 months with the explosion of interest in Generative AI (GenAI) that it has become a key focus for most boardrooms and the technology which communications service providers (CSPs) are pinning their hopes on to transform their financial fortunes.