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POLÍTICA DE PRIVACIDAD DE LOS PRODUCTOS Y SERVICIOS de HMD Global

Fecha de entrada en vigor: 01.05.2017

NOS PREOCUPA TU PRIVACIDAD

HMD Global Oy (“HMD”), incluidos sus filiales, se compromete a respetar tu privacidad y a cumplir las leyes de privacidad y protección de datos aplicables. Esta política de privacidad (“Política”) describe la forma en que recopilamos y usamos los datos personales donde HMD sea el responsable de los datos o donde hagamos referencia a la aplicabilidad de esta Política. “Datos personales” significa información relativa a ti o a otra persona identificable.

Puedes encontrar más información sobre la privacidad específica de un producto o servicio tanto en Suplementos a esta Política como en otros avisos que pueden aparecer durante el uso de nuestros productos o servicios. Si hay cualquier discrepancia entre dichos avisos y esta Política, primará lo que indiquen los avisos.

El software de tu dispositivo puede acceder a tu información. Nuestros productos o servicios pueden contener enlaces a los sitios web y servicios de otras empresas con políticas de privacidad propias. HMD no es responsable de las prácticas de privacidad de otros, por lo que te recomendamos que leas sus avisos de privacidad.

Si no estás de acuerdo con esta Política, no uses nuestros productos y servicios ni proporciones a HMD tus datos personales.

¿Qué información recopilamos?

Cuando realizas una compra, usas o te registras para usar nuestros productos y servicios, participas en pantallas o en estudios, o interactúas de cualquier otra forma con nosotros, recopilamos tus datos personales. Aquí se incluyen varias categorías:

  • Activaciones de productos y servicios Los productos y servicios de HMD pueden requerir activación electrónica, en la que se envían a HMD el tipo de aplicación y dispositivo, así como los identificadores únicos del dispositivo, aplicación, red y suscripción.

  • Uso de productos y servicios Al acceder a nuestros servicios online, nuestros servidores web crean automáticamente registros de tu visita. Dichos registros suelen incluir la dirección IP, el tiempo de acceso, los sitios vinculados, las páginas visitadas, los enlaces y características usadas, el contenido visto y solicitado, el tipo de explorador o aplicación, el idioma y cualquier otra información similar.

    Nuestras aplicaciones pueden ponerse en contacto periódicamente con nuestros servidores, por ejemplo para comprobar si hay actualizaciones o para enviarnos información relativa al uso del servicio. Además, podemos invitarte a participar en programas voluntarios de investigación y mejora de productos y servicios en los que se recopila información detallada. Si deseas obtener más información, consulta los Suplementos a esta Política.

  • Información que nos proporcionas Al crear una cuenta, realizar una compra, solicitar servicios, participar en estudios o campañas, o interactuar de cualquier forma con nosotros, podemos solicitarte ciertos datos, como el nombre, la dirección de correo electrónico, el número de móvil, la dirección postal, nombres de usuario y contraseñas, comentarios, información sobre tus dispositivos, edad, género e idioma, número de cuenta bancaria, datos de la tarjeta de crédito y otra información financiera.

    También mantenemos registros de tus consentimientos, preferencias y configuración de, por ejemplo, datos de ubicación, marketing y compartición de datos personales.

    Tus transacciones con nosotros Mantenemos registros de tus compras, descarga, del contenido que nos has proporcionado, de tus solicitudes, de los productos y servicios que se te han proporcionado, de los detalles del pago y envío, de tus contactos y comunicaciones, y de otras interacciones con nosotros. Conforme a la legislación aplicable, podemos grabar tus comunicaciones con nuestro servicio de atención al cliente o con otros puntos de contacto.

  • Datos de posicionamiento y ubicación Los servicios basados en ubicación establecen la ubicación a través del uso de satélite, móvil, Wi-Fi u otros métodos de posicionamiento basados en red. Estas tecnologías pueden implicar el intercambio con HMD de los datos de tu ubicación, así como los identificadores únicos del dispositivo y móvil, Wi-Fi u otros identificadores relacionados con la red. Nuestros productos pueden funcionar en plataformas de múltiples dispositivos, aplicaciones y servicios que también recopilan los datos de tu ubicación. Esta información no se utiliza para identificarte personalmente sin tu consentimiento.

    Cuando usas nuestros servicios y características basadas en ubicación, como por ejemplo, la búsqueda, navegación y elección de rutas basadas en ubicación o solicitas datos del mapa, los datos de tu ubicación se envían a HMD para ofrecerte el contenido adecuado, que también puede incluir publicidad basada en ubicación.

¿Por qué procesamos datos personales?

HMD puede procesar tus datos personales con los siguientes propósitos. Puede haber varios propósitos simultáneamente.

  • Proporcionar productos y servicios Podemos usar tus datos personales para proporcionarte nuestros productos y servicios, para procesar tus solicitudes o de cualquier otra forma que pueda ser necesaria para cumplir el contrato suscrito entre tú y HMD, para garantizar la funcionalidad y seguridad de nuestros productos y servicios, y para identificarte, así como para prevenir e investigar el fraude y otros usos incorrectos o abusivos.

  • Cuentas Es posible que algunos servicios necesiten una cuenta para ayudarte a administrar tu contenido y preferencias. Para más información, consulta nuestro suplemento de cuenta.

  • Desarrollar y administrar productos y servicios Podemos usar tus datos personales para desarrollar y administrar nuestros productos, servicios, centro de atención al cliente, ventas y marketing. Podemos combinar los datos personales recopilados en conexión con tu uso de un producto y/o servicio de HMD concretos con otros datos personales tuyos que podamos tener, salvo que dichos datos personales se recopilaran para otro fin.

  • Comunicarnos contigo Podemos usar tus datos personales para comunicarnos contigo, por ejemplo para informarte de que nuestros servicios han cambiado o para enviarte alertas críticas y otros avisos similares relacionados con nuestros productos y/o servicios, y para ponernos en contacto contigo con fines relacionados con el servicio de atención al cliente.

  • Marketing, publicidad y recomendaciones Podemos ponernos en contacto contigo para ofrecerte información sobre nuevos productos, servicios o promociones, y para realizar estudios de mercado, siempre que tengamos tu consentimiento o se nos permita de cualquier otra forma. Podemos usar tus datos personales para personalizar nuestras ofertas y proporcionarte servicios más relevantes, por ejemplo, para realizar recomendaciones y para mostrarte contenido y publicidad personalizados en nuestros servicios. Aquí se puede incluir la presentación de contenido tanto de HMD como de terceros.

¿Compartimos datos personales?

No vendemos, ofrecemos en leasing, alquilamos ni revelamos de otras formas tus datos personales a terceros, salvo en los casos que se exponen a continuación.

  • Tu consentimiento y servicios de compartición en redes sociales Podemos compartir tus datos personales si tenemos tu consentimiento. Algunos servicios pueden permitirte compartir tus datos personales con otros usuarios del servicio o con otros servicios y sus usuarios. Ten esto en cuenta antes de revelar datos personales u otra información a la que puedan acceder otros usuarios.

  • Empresas de HMD y terceros autorizados Podemos compartir tus datos personales con otras empresas de HMD o con terceros autorizados que procesan datos personales para HMD con los fines descritos en esta Política. Por ejemplo, aquí se puede incluir la facturación a través de tu proveedor de servicios de red, la entrega de tus compras, la prestación de servicios, entre los que se incluyen el servicio de atención al cliente, la administración y análisis de datos de consumo, comprobaciones del crédito, la realización de estudios y la administración de marketing y de otras campañas similares. Si nos compras algún producto de HMD con el plan de algún proveedor de servicios de red, es posible que necesitemos intercambiar información con tu proveedor de servicios de red para prestarte dicho servicio.

    Podemos realizar marketing conjunto y otras comunicaciones con nuestros socios, como puede ser tu operador de telefonía móvil. Para evitar comunicaciones duplicadas o innecesarias, y personalizar el mensaje que te enviamos, es posible que tengamos que confrontar la información que HMD ha recopilado con la que ha recopilado el socio, siempre que lo permita la legislación vigente.

    Estos terceros autorizados no pueden utilizar tus datos personales para otros fines. Les exigimos que actúen de forma coherente con esta Política y que utilicen medidas de seguridad adecuadas para la protección de datos personales.

  • Transferencias internacionales de datos personales Nuestros productos y servicios se pueden proporcionar utilizando los recursos y servidores ubicados en varios países de todo el mundo. Por consiguiente, tus datos personales se pueden transferir fuera del país en el que usas nuestros servicios, incluso a países fuera del Área Económica Europea que no tienen leyes que proporcionen una protección específica para los datos personales o que tienen una normativa diferente en lo que respecta a la protección de datos, como por ejemplo, Estados Unidos de América. En esos casos, nos aseguramos de que haya una base legal para dicha transferencia y que proporcione una protección adecuada a los datos personales, tal como exige la legislación aplicable, por ejemplo, mediante el uso de contratos estándar aprobados por autoridades pertinentes (donde sea necesario) y exigiendo el uso de otras medidas técnicas y de seguridad de la información de la organización apropiadas.

  • Declaraciones obligatorias Las leyes vigentes nos pueden obligar a revelar tus datos personales a ciertas autoridades u otros terceros, como por ejemplo, a los cuerpos y fuerzas de seguridad del estado en los países en los que operemos nosotros, o terceros que actúen en nuestro nombre. También podemos revelar y procesar de cualquier otra forma tus datos personales según la legislación aplicable para defender los intereses legítimos de HMD, por ejemplo, en procedimientos legales civiles o criminales.

  • Fusiones y adquisiciones Si decidimos vender, comprar, fusionarnos o reorganizar de cualquier otra forma nuestros negocios en ciertos países, existe la posibilidad de que tengamos que revelar datos personales a compradores potenciales o reales y a sus asesores, o bien recibir datos personales de vendedores y sus asesores.

¿Cómo tratamos la privacidad de los menores de edad?

Normalmente, los productos y servicios de HMD van dirigidos a un público general. HMD no recopila a sabiendas información de menores de edad sin el consentimiento de sus padres o tutores.

¿Cómo tratamos la calidad de los datos?

Adoptamos medidas razonables para que los datos personales que poseemos sean precisos y para eliminar los datos personales incorrectos o innecesarios.

Te recomendamos que accedas de vez en cuando a tus datos personales a través de tu cuenta para asegurarte de que están actualizados.

¿Qué medidas se adoptan para proteger los datos personales?

La privacidad y la seguridad son dos temas clave en la creación y entrega de nuestros productos y servicios. Hemos asignado responsabilidades específicas para solucionar cuestiones relacionadas con la privacidad y seguridad. Hacemos cumplir nuestras políticas y directivas internas a través de una selección apropiada de actividades, entre las que se incluyen una administración de riesgos proactiva y reactiva, así como ingeniería, formación y evaluación de la seguridad y privacidad. Realizamos las acciones necesarias para afrontar la seguridad online, la seguridad física, el riesgo de pérdida de datos y otros riesgos similares teniendo en cuenta el riesgo que representa el procesamiento y la naturaleza de los datos que se van a proteger. Además, el acceso a nuestras bases de datos que contienen datos personales queda limitado a personal autorizado que necesiten, justificadamente, acceder a dicha información.

¿Cómo usamos las cookies y los GIF transparentes? {#cookies}

HMD usa cookies, GIF transparentes y otras tecnologías similares para manejar y mejorar nuestros sitios web y ofertas. También usamos las cookies para la personalización y para mostrar publicidad. Algunos sitios web de HMD usan tecnologías de publicidad de terceros, como DoubleClick, para incluir anuncios.

Nuestros dominios pueden incluir elementos que envían cookies en nombre de terceros, por ejemplo relacionados con redes sociales de terceros.

¿Qué derechos tienes?

Tienes derecho a saber qué datos personales tuyos tenemos. Tienes derecho a que se eliminen o actualicen tus datos personales incompletos, incorrectos, innecesarios u obsoletos. Tienes derecho a anular la suscripción a mensajes de marketing directo y a solicitar que dejemos de procesar tus datos personales para realizar marketing directo o por otras razones legales. Sin embargo, aunque decidas no recibir comunicaciones de marketing, u otro tipo de comunicaciones, de HMD, seguirás recibiendo alertas críticas.

Para ejercer tus derechos, ponte en contacto con nosotros en http://www.HMD.com/global/support o administra tu cuenta y opciones mediante las herramientas de administración de perfil disponibles en tu dispositivo y en nuestros servicios. En algunos casos, sobre todo si deseas que eliminemos o dejemos de procesar tus datos personales, puede implicar que no podamos seguir prestándote los servicios.

¿Quién controla tus datos personales?

HMD Global Oy of Karaportti 2, 02610 Espoo, Finlandia, es quien controla tu información personal.

Además, la filial de HMD que suministre el producto o servicio puede ser responsable de tus datos personales. Usted encontrará la identidad del responsable y los datos de contacto de éste en los términos y condiciones de dicho producto o servicio o utilizando la información de contacto en los sitios web aplicables de HMD.

En asuntos relativos a las prácticas de privacidad de HMD, también puedes ponerte en contacto con nosotros en:

HMD Global Oy c/o Privacy Karaportti 2 02610 Espoo Finlandia

Cambios en esta Política de Privacidad

HMD puede modificar esta Política de vez en cuando o puede cambiar, modificar o retirar el acceso a este sitio en cualquier momento dando previo aviso o sin darlo. No obstante, si esta Política se modifica de un modo sustancial y adverso, HMD publicará un aviso informando de dicho cambio al principio de la misma y en la página principal de esta página web durante 30 días. Te aconsejamos que visites esta Política de vez en cuando para mantenerte informado de los cambios que pudieran efectuarse en la misma.

GDPR Supplement

We care about your privacy

HMD Oy Global, incluidas sus filiales ("HMD"), se compromete a respetar tu privacidad y a cumplir con las leyes de privacidad y protección de datos aplicables. Este documento complementa la política de privacidad de HDM Global para productos y servicios, y proporciona información adicional sobre cómo recopilamos y usamos datos personales cuando HMD es el controlador. "GDPR" se refiere a la Regulación de protección de datos general de la UE (2016/679).

¿Cuáles son las bases para el procesamiento?

HMD procesa tus datos personales solo cuando es legal hacerlo. El procesamiento se basa en los siguientes fundamentos jurídicos:

  • Contrato. El procesamiento de tus datos personales es necesario para la ejecución de un contrato entre usted y HMD. Utilizamos sus datos personales para proporcionarle nuestros productos y servicios, así como para garantizar su funcionalidad y seguridad. Si usted no nos proporciona la información necesaria, esto genera que no seamos capaces de ofrecerle el producto o el servicio. El contrato es la base para el procesamiento, por ejemplo, cuando:

    • Recolectamos los datos personales necesarios para procesar el pago y entregar sus compras.

    • Nos comunicamos con usted, por ejemplo, para informarle sobre las actualizaciones de software, las alertas críticas y otros avisos importantes relativos a nuestros productos o servicios, y para ponernos en contacto con usted sobre temas relacionados con la atención al cliente.

  • Interés legítimo. HMD procesa datos personales cuando es necesario para los fines del interés legítimo en los que HMD cree. El interés legítimo se refiere a un interés legal e importante para HMD. En el proceso de actividades basadas en el interés legítimo, se toman en cuenta sus derechos y se equilibran con los intereses de HMD. Usted tiene derecho a oponerse al procesamiento basándose en un interés legítimo. Lea más acerca de sus derechos en la sección "¿Cuáles son sus derechos?" Interés legítimo es la base para el procesamiento, por ejemplo, cuando:

    • Activa los servicios y los productos HMD de manera electrónica, así como su dispositivo y tipo de aplicación, y también cuando los identificadores únicos del dispositivo, las aplicaciones, la red y la suscripción se envían a HMD.

    • Nos ponemos en contacto con usted para informarle sobre nuevos productos o servicios similares que ha contratado previamente con nosotros.

    • Podemos utilizar sus datos personales para personalizar nuestra oferta y proporcionarle servicios más relevantes, por ejemplo, recomendarle y mostrarle contenidos personalizados y publicidad en nuestros servicios. Esto puede incluir contenido de terceros.

    • Analizamos información sobre sus intereses, su conducta de compra y comentarios para desarrollar nuestras operaciones, productos y servicios.

    • Procesamos datos personales para prevenir, investigar fraudes y demás usos erróneos, y defender los intereses legítimos de HMD, por ejemplo, en los procedimientos legales civiles o penales.

  • Consentimiento. El tratamiento de datos personales se puede basar en su consentimiento. En estas situaciones, pedimos su consentimiento antes de que se procesen sus datos personales. Dar el consentimiento siempre es voluntario, y usted tiene la posibilidad de revocar este consentimiento en cualquier momento. La revocación del consentimiento no afecta la legalidad del procesamiento basado en el consentimiento antes de la revocación. Conservamos registros de sus consentimientos, preferencias y ajustes relativos, por ejemplo, marketing, datos de ubicación e intercambio de datos personales. El consentimiento es la base para el procesamiento en las siguientes situaciones:

    • Cuando participa en el Programa de experiencia de usuario, y nosotros recolectamos los detalles de cómo usa un producto o un servicio de HMD. Utilizamos los datos para mejorar nuestros productos y servicios. Usted puede retirar su consentimiento en la configuración de su dispositivo. Para obtener más información, consulte nuestro suplemento de Programa de experiencia de usuario.

    • Usted se suscribe a nuestra lista de correo para saber sobre promociones, nuevos productos y servicios. Puede revocar su consentimiento en relación al marketing con el enlace Cancelar suscripción de la parte inferior del boletín.

    • El servicio requiere una cuenta para ayudarle a administrar su contenido y sus preferencias. Usted puede revocar su consentimiento en la configuración de su dispositivo.

    • El uso de los servicios y los productos de HMD puede implicar el uso de datos de localización basados en su consentimiento. Puede revocar su consentimiento para el procesamiento de los datos de localización en su dispositivo o en la configuración de la aplicación.

  • Obligación legal. Es posible que HMD necesite procesar sus datos personales para cumplir con los requisitos legales a los que HMD está sujeto. HMD puede tener, por ejemplo, la obligación legal de revelar sus datos personales a las autoridades cuando así lo soliciten.

¿Por cuánto tiempo se retienen los datos?

Los períodos de retención varían dependiendo del tipo de datos y el servicio o el producto en cuestión. Se determina el tiempo de retención de sus datos personales de acuerdo a los siguientes criterios:

Tipo de datosTiempo de retención
Información de activación de productos y servicios (p. ej. identificadores únicos del dispositivo, aplicaciones, red y suscripción)Los datos se mantienen durante el período de garantía y 24 meses después de que termine el período de garantía.
Datos de programa de experiencia de usuario (p. ej. IMEI, estabilidad, estado de la batería)Los datos se conservan durante seis meses después de que se recolectan los datos, o si revoca su consentimiento para el procesamiento de ellos.
Información de la cuenta (p. ej. nombre, dirección de correo electrónico, nombres de usuario, contraseñas)Los datos se mantienen siempre y cuando la cuenta esté activa. Si la cuenta ha estado inactiva durante 24 meses, los datos se borrarán.
Información de compra (p. ej. registros de compras y descargas, número de cuenta bancaria, datos de la tarjeta de crédito)Para cumplir con la normativa contable, los datos se mantienen durante 10 años después de que los datos se recabaron.
Información sobre comunicaciones e interacciones (p. ej. nombre, correo electrónico, pedidos)Los datos se conservan durante 24 meses después de que se los recolectó.

Además, HMD está sujeto a las obligaciones legales para retener los datos para cumplir con las leyes obligatorias.

¿Cuáles son sus derechos?

  • Derecho de acceso. Usted tiene derecho a conocer qué datos personales suyos almacenamos, o a recibir una confirmación cuando no procesamos los datos que le conciernen. Puede acceder a sus datos a través de la configuración de la cuenta. También puede solicitar el acceso a sus datos mediante el uso de información de contacto que se encuentra a continuación.

  • Derecho a la rectificación. Usted tiene derecho a rectificar los datos personales que estén incompletos o sean incorrectos. Usted puede corregir y actualizar sus datos a través de la configuración de la cuenta. También puede solicitar una rectificación o finalización de sus datos con la información de contacto a continuación.

  • Derecho a que lo olviden. Usted tiene derecho a que sus datos personales se borren en ciertas situaciones; por ejemplo, cuando el procesamiento de sus datos ya no sea necesario para los fines para los cuales se recopilaron; o si el procesamiento se basa en el consentimiento, y usted desea revocarlo y no hay otras bases para el procesamiento. Tenga en cuenta que los datos pueden ser necesarios para llevar a cabo el contrato entre usted y HMD, o HMD puede tener convincentes razones legítimas para retener ciertos datos. Si usted no nos proporciona la información necesaria, esto genera que no tengamos la capacidad de ofrecerle el producto o el servicio. También puede solicitar el acceso a sus datos mediante el uso de la información de contacto que se encuentra a continuación.

  • Derecho a rectificar. Cuando el procesamiento de sus datos personales se base en un interés legítimo, tiene derecho a oponerse a dicho procesamiento. Usted puede solicitar que dejemos de procesar sus datos personales para marketing directamente o con fines de perfiles. Puede dar de baja nuestro boletín haciendo clic en el enlace de Cancelar suscripción en la parte inferior de nuestros boletines. Es posible que aún se le envíen las alertas críticas y otros avisos importantes. Puede utilizar su derecho a objetar a través de la configuración de la cuenta o mediante los datos de contacto que se encuentran a continuación.

  • Derecho a la restricción de procesamiento. En algunas situaciones, puede tener el derecho a restringir el tratamiento de sus datos. Cuando se restrinja el procesamiento, sus datos solamente se almacenarán y ya no se procesarán. Por ejemplo, si usted impugna la exactitud de sus datos, usted tiene el derecho a colocar la información impugnada bajo una restricción de procesamiento mientras que se asegura de que su información sea exacta. Puede utilizar su derecho a restringir el procesamiento de datos con la información de contacto que se encuentra a continuación.

  • Derecho a la portabilidad de datos. Cuando el procesamiento se basa en un contrato o un consentimiento, tiene derecho a obtener los datos que le ha proporcionado a HMD en un formato de lectura mecánica para poderlo transferir a otro controlador. Esto puede realizarse a través de la configuración de la cuenta o con los datos de contacto que se encuentran a continuación.

Si no puede usar sus derechos directamente a través de los productos o los servicios de HMD que usa, puede ponerse en contacto con nosotros a través de

  • El portal de cuentas de teléfonos nokia: www.nokia.com/phones/sso/login
  • Atención al cliente: www.nokia.com/en_int/phones/support#contact-us
  • Aplicación de soporte en su teléfono Nokia
  • Correo: HMD Global Oy, c/o Privacy, Karaportti 2, 02610 Espoo, Finlandia

Puede solicitar información sobre los detalles de las transferencias a terceros países y las garantías poniéndose en contacto con nosotros. Si cree que HMD, independientemente de los principios establecidos en la política de privacidad y este suplemento, ha infringido sus derechos conforme a la ley de protección de datos aplicable, usted tiene derecho a presentar una denuncia ante la autoridad de protección de datos.

¿Quién es el controlador de los datos personales?

HMD Global Oy es el controlador de sus datos personales cuando los datos personales son procesados en conexión con su teléfono Nokia, la cuenta de teléfonos Nokia y otros servicios relacionados. Nuestro encargado de protección de datos es Jari Koljonen.

HMD Global Oy, c/o Privacy, Karaportti 2, 02610 Espoo, Finlandia

Cambios en este suplemento

Los cambios en este documento se pueden ver en el enlace del título: "Mira lo que ha cambiado". Le recomendamos que vuelva a visitar este suplemento de vez en cuando para conocer cualquier cambio en este suplemento.

User Experience Program Supplement

You can help HMD Global to improve the quality and performance of the Nokia phones. When you participate in the User Experience Program, we collect technical details of your phone and services, how they work and how you use them.

The data is used, for example, to

  • improve the phone and applications

  • provide more useful features and services

  • enhance the battery life

The collected information includes, for example:

  • Phone identification number (IMEI)

  • Phone model

  • Phone system and application version

  • Mobile Country Code (MCC)

  • Geographic location (nearby Wi-fi access point or cell tower)

  • Mobile Network Code (MNC)

  • IP address

  • Battery level

  • Installed applications and software

  • Used links and features

  • How often the applications are being used

  • Information about the software crashes and errors

We do not use the collected data to identify you personally. However, it is possible to combine the usage data with your phone based on the collected device identifiers, such as IMEI. The usage data is associated with your phone only to improve the functionality and performance of the phone and the services. If we, for example, notice that the mobile phone uses a lot of battery power, we can recommend settings to save battery life. We can share the collected data with third party app developers to help them improving their applications and services. The shared data is anonymous, and it cannot be associated with you or with your device.

Activation location (GPS) is collected once during phone activation, if the user has joined the User Experience Program. If the user does not join the User Experience Program, the activation location (GPS) is not collected.

Nokia Mobile Care Supplement

Nokia Mobile Care is HMD Global's online consumer service which you can contact when you have an inquiry or a request concerning our products or services. You can contact us via support application in your phone or by using the Nokia Mobile Care chat or email form found on the Nokia phones website. In some countries, we also have a call service available.

The personal data you provide to Nokia Mobile Care is processed for the purposes of providing customer service, answering consumer requests and developing our services and products.

Depending on your request and form of contacting us, we can collect the following information:

  • Name

  • Email

  • Country

  • IP address

  • Transcript

  • Mobile phone technical data

  • Mobile device and software identifiers, e.g. IMEI

  • In the countries where our call service is available, we also collect your phone number.

We can request to collect your phone identification number (IMEI) for checking the warranty time of your phone.

Nokia phones account Supplement

Nokia phones account provides you with an access to the online services and personal data associated with your profile and device. Your personal data is processed for the purposes of providing access and control to your data. In addition, it allows us to customize our offering and provide more relevant and meaningful communication with you.

You can create a Nokia phones account by using your email or accounts from Google or Facebook. Depending on the sign-up method, the following information is collected:

  • Name

  • Email and password

  • Phone number

  • Country

  • Date of registration

  • Unique ID assigned for your account

The account information is combined with other personal data that you have provided for us by using your Nokia phone and our services. The collected data includes, for example:

  • Order history from the Nokia phones online shop

  • Warranty and repair information

  • Communication with the customer service

  • Participation to Nokia Beta labs

Cookies and how we use them

This policy details how HMD Global Oy uses cookies and cookie-like files and technologies on its websites, e.g. Local Shared Objects, also known as “Flash cookies”, web beacons etc. We refer to these generically as “cookies”. If you visit our websites and you opt-in to the use of cookies, we consider this as an acceptance of our use of cookies.

What are cookies and how do they work?

Cookies are small text files that are sent to and stored in your computer by the websites you visit. Cookies collect in some instances personal data, with which a person can be identified. Cookies are stored in your browser’s file directory. Next time you visit the site, your browser will read the cookie and relay the information back to the website or element that originally set the cookie. Two types of cookies used are "session-only" and "persistent". "Session-only" cookies are deleted when you end your browser session. "Persistent cookies" remain on your device for the time period set in the cookie after which time they delete themselves. However, these cookies may be renewed every time you visit the website. Web beacons are transparent graphic images which are used in combination with cookies to monitor the use of the website.

Cookie types

It is common to distinguish between first-party cookies and-third party cookies. First-party cookies are allocated to the website that you visit while third-party cookies come from a third-party, such as a web analytics program.

Why do we use cookies?

We use cookies to offer you a smoother experience with our web services. View your options for managing cookies in the next chapter.

Necessary functions. These cookies are essential for running our web sites and are the key to providing you a seamless experience. You can navigate uninterrupted e.g. by remembering language and country choices you’ve made and by preserving authentication to secure parts of the domain. These cookies also enable the shopping cart to function and remember products of interest when you are redirected to an Operator site for a possible purchase.

Statistics and site improvement. These cookies enable us to improve our websites by looking at how they are used. We do analytical profiling to understand e.g. unique users reading a particular article (to know what is popular) or if a video file was viewed or abandoned half way through. We also look at where content is accessed so we know how to arrange our sites for optimal user experience.

Preferences and personalisation. These cookies help make the content as personalised as possible, for example by showing you targeted banners and relevant recommendations. We examine what type of reference was used to reach our sites, e.g. an email campaign or a link from a referral site, so we can estimate the effectiveness of our promotions and advertising campaigns.

Marketing. We use these cookies to dynamically serve our ads on our own and selected third party websites. Our domains may also include elements that set cookies on behalf of a third party.

How can I manage cookies?

You can review the options available to manage cookies in your browser. The browser can be used to manage cookies relating to statistics and site improvement, preferences and personalisation and marketing. Different browsers use different ways to disable cookies, but they are usually found under a Tools or Options menu. Please follow the instructions below, from the most common web browser manufacturers directly, to configure your browser settings*.

Microsoft Internet Explorer (IE)
Google Chrome
Safari
Firefox

In addition to cookie management, browsers usually let you control files similar to cookies, for example Local Shared Objects, e.g. by enabling the browser’s privacy mode. We use third party vendor managed advertising cookies to promote our products in HMD controlled web sites. You may be able to opt-out from certain third party managed advertising cookies through third party cookie management sites.

Can I still visit the website if the cookie-function is disabled?

Yes. Should you have cookies disabled on your online device, you will continue to have the same access to the website content as with cookies enabled. However, some functions such as surveys, tools and shopping cart might operate with reduced functionality or not at all. If you manage or disable the use of cookies your device might receive a cookie to remember this choice. However, this cookie does not include any personal data, with which a person could be identified.

How long do we keep the information?

It depends based on the type of cookies. Session cookies expire when you close the browser. Persistent cookies, including Local Shared Objects (“Flash cookies”), have typical expiration dates ranging from two months up to a couple of years. For more information on cookie expiry see the cookie declaration.

Cookies used, and data collected by third parties

In order to gain more information about the activities on our website and to target advertising, we use 3rd-party cookies for analytics and advertising.

Our websites use third party analytics, like Google Analytics, a web analytics service provided by Google, Inc. (“Google”) and other third-party cookies for advertising. Google Analytics uses Cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your anonymized IP address) will be transmitted to and stored by Google on servers in the United States.

Google analytics can collect personal information (e.g. IP address). On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider.

You can deactivate this data processing in Google’s privacy settings here: https://myaccount.google.com/

HMD is not liable for the processing of data by third parties, including cookies and other tracking technologies as well as the links. Privacy policies and terms of use of the third parties are applied. You can find the privacy policy and terms of service of Google below.  Terms of Service Privacy Policy

What else should you know?

We may from time to time change this Cookie Policy. However, if this Policy is changed in a material, adverse way, we will post a notice advising of such change at the beginning of this Policy and on this site's home page. We recommend that you re-visit this Policy from time to time to learn of any such changes to this Policy.

If you have additional questions, please contact us by writing to:

Karaportti 2 02610 Espoo Finland

Cookie declaration

Nokia phones beta labs license terms

Effective as of 15 September 2017

These license terms are an agreement between HMD Global Oy ("HMD Global") and you. They apply to the pre-release software versions (the "Beta Software") available on Nokia phones beta labs ("Beta Labs"). To participate in the Beta Labs activities, you need to be at least 18 years of age. You understand and agree that participation in the Beta Labs activities is voluntary. HMD Global reserves a right to modify these terms from time to time.

  1. LICENSE. Subject your compliance with these license terms, you may install and use the Beta Software on your Nokia device specified in the instructions of Nokia Phones Beta Labs for the purpose of testing and evaluating the Beta Software and providing HMD Global with feedback on quality and usability of the Beta Software.
  2. LICENSE RESTRICTIONS. You may not (1) reverse engineer, decompile or disassemble the Beta Software, except to the extent that applicable law expressly permits; (2) use components of the Beta Software to run applications not running on the Beta Software; (3) publish the Beta Software for others to copy; (4) sublicense or sell the Beta Software; or (5) transfer the Beta Software or these terms to any third party.
  3. TERM. The term of this agreement will expire upon the commercial release of the Beta Software. You have the right to use the Beta Software under the license terms of this agreement during this period.
  4. PRE-RELEASE SOFTWARE. The Beta Software is a pre-release version. It may not work the way a final version of the software will. HMD Global may significantly change it or decide not to release a final version. You understand that you may need to remove pre-loaded, commercial software from your device to install the Beta Software and that you may be unable to revert back to the commercial release of the software you were using prior to installing the Beta Software. Applications you have installed or been using may be unable to function in the same manner than earlier. HMD Global encourages you to back-up all data and information on your device before your participation in the Beta Labs activities. The Beta Software should not be used in business-critical devices. YOU UNDERSTAND THAT BY INSTALLING THE BETA SOFTWARE, YOUR DEVICE MAY NOT BE CAPABLE OF BEING RESTORED TO ITS ORIGINAL CONDITION AND THAT APPLICATIONS MAY BE AFFECTED BY YOUR USE OF THE BETA SOFTWARE. HMD GLOBAL SHALL NOT BE RESPONSIBLE FOR ANY COSTS, EXPENSES OR OTHER LIABILITIES YOU MAY INCUR AS A RESULT OF YOUR TESTING, INSTALLATION OR USE OF THE BETA SOFTWARE, INCLUDING BUT NOT LIMITED TO ANY DAMAGE TO ANY DEVICE, BETA SOFTWARE OR DATA OR ANY LOSS OF DATA.
  5. PRIVACY. Data collected in connection with the Developer Preview activities will be treated in accordance with HMD Global Privacy Policy. We are using the data to help us to create, improve, operate or deliver our products, services and content. We may contact you based on your feedback, in order to correct malfunctions in our software or device. We are also using the collected data for internal purposes e.g. data analysis or research.
  6. FEEDBACK. If you give feedback about the Beta Software to HMD Global, you acknowledge and agree that (1) HMD Global may have similar development ideas to the feedback; (2) your feedback does not contain confidential or proprietary information of you or any third party; (3) HMD Global is not under any obligation of confidentiality with respect to the feedback; (4) HMD Global and its licensors may freely use, distribute, exploit, further develop and modify feedback for any purpose; and (5) you are not entitled to any compensation from HMD Global.
  7. OPEN SOURCE SOFTWARE. Parts of the Beta Software may be provided with notices and open source licenses from third parties that govern the use of those parts. Any licenses granted hereunder do not alter any rights and obligations you may have under such open source licenses.
  8. WARRANTY DISCLAIMER. The Beta Software is licensed "AS-IS". HMD Global gives no express warranties, guarantees or conditions. HMD Global excludes the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
  9. LIMITATION OF LIABILITY. HMD GLOBAL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THE BETA SOFTWARE, EVEN IF HMD GLOBAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF HMD GLOBAL WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
  10. GOVERNING LAW. These license terms will be governed by the laws of Finland. Any dispute resolution between you and HMD Global arising of or relating to these license terms shall take place in Finland, Helsinki in the Finnish courts.

Nokia phones Android developer preview license terms

These license terms are an agreement between HMD Global Oy ("HMD Global") and you. They apply to the developer preview software builds pre-release software versions (the "Developer Preview Software") available on Nokia phones Android developer preview ("Developer Preview"). To participate in the Developer Preview activities, you need to be at least 18 years of age. You understand and agree that participation in the Developer Preview activities is voluntary. HMD Global reserves a right to modify these terms from time to time.

  1. LICENSE. Subject your compliance with these license terms, you may install and use the Developer Preview Software on your Nokia device specified in the instructions of Developer Preview for the purpose of testing and evaluating the Developer Preview Software and providing HMD Global with feedback on quality and usability of the Developer Preview Software.
  2. LICENSE RESTRICTIONS. You may not (1) reverse engineer, decompile or disassemble the Developer Preview Software, except to the extent that applicable law expressly permits; (2) use components of the Developer Preview Software to run applications not running on the Developer Preview Software; (3) publish the Developer Preview Software for others to copy; (4) sublicense or sell the Developer Preview Software; or (5) transfer the Developer Preview Software or these terms to any third party.
  3. TERM. The term of this agreement will expire upon the commercial release of the Developer Preview Software. You have the right to use the Developer Preview Software under the license terms of this agreement during this period.
  4. PRE-RELEASE SOFTWARE. The Developer Preview Software is a pre-release version. It may not work the way a final version of the software will. HMD Global may significantly change it or decide not to release a final version. You understand that you may need to remove pre-loaded, commercial software from your device to install the Developer Preview Software and that you may be unable to revert back to the commercial release of the software you were using prior to installing the Developer Preview Software. Applications you have installed or been using may be unable to function in the same manner than earlier. HMD Global encourages you to back-up all data and information on your device before your participation in the Developer Preview activities. The Developer Preview Software should not be used in business-critical devices. YOU UNDERSTAND THAT BY INSTALLING THE DEVELOPER PREVIEW SOFTWARE, YOUR DEVICE MAY NOT BE CAPABLE OF BEING RESTORED TO ITS ORIGINAL CONDITION AND THAT APPLICATIONS MAY BE AFFECTED BY YOUR USE OF THE DEVELOPER PREVIEW SOFTWARE. HMD GLOBAL SHALL NOT BE RESPONSIBLE FOR ANY COSTS, EXPENSES OR OTHER LIABILITIES YOU MAY INCUR AS A RESULT OF YOUR TESTING, INSTALLATION OR USE OF THE DEVELOPER PREVIEW SOFTWARE, INCLUDING BUT NOT LIMITED TO ANY DAMAGE TO ANY DEVICE, DEVELOPER PREVIEW SOFTWARE OR DATA OR ANY LOSS OF DATA.
  5. PRIVACY. Data collected in connection with the Developer Preview activities will be treated in accordance with HMD Global Privacy Policy. We are using the data to help us to create, improve, operate or deliver our products, services and content. We may contact you based on your feedback, in order to correct malfunctions in our software or device. We are also using the collected data for internal purposes e.g. data analysis or research.
  6. FEEDBACK. If you give feedback about the Developer Preview Software to HMD Global, you acknowledge and agree that (1) HMD Global may have similar development ideas to the feedback; (2) your feedback does not contain confidential or proprietary information of you or any third party; (3) HMD Global is not under any obligation of confidentiality with respect to the feedback; (4) HMD Global and its licensors may freely use, distribute, exploit, further develop and modify feedback for any purpose; and (5) you are not entitled to any compensation from HMD Global.
  7. OPEN SOURCE SOFTWARE. Parts of the Developer Preview Software may be provided with notices and open source licenses from third parties that govern the use of those parts. Any licenses granted hereunder do not alter any rights and obligations you may have under such open source licenses.
  8. WARRANTY DISCLAIMER. The Developer Preview Software is licensed "AS-IS". HMD Global gives no express warranties, guarantees or conditions. HMD Global excludes the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
  9. LIMITATION OF LIABILITY. HMD GLOBAL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THE DEVELOPER PREVIEW SOFTWARE, EVEN IF HMD GLOBAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF HMD GLOBAL WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
  10. GOVERNING LAW. These license terms will be governed by the laws of Finland. Any dispute resolution between you and HMD Global arising of or relating to these license terms shall take place in Finland, Helsinki in the Finnish courts.

HMD Global Supplier Code of Conduct

  • Version: 1.0
  • Effective date 27 July, 2017
  • Audience: Suppliers
  • Owner: General Counsel
  • Approver: HMD Board
  • Related Policies: HMD Code of Conduct, HMD Business Ethics Policy, HMD Environmental, Health & Safety Policy, HMD Conflict Mineral Policy, HMD Human Rights and Labour Policy

1. Scope

In this document, HMD/our/we refer to HMD global Oy (“HMD”) and all its affiliates. The Code of Conduct is global and covers all HMD global Oy’s legal entities. This code outlines what HMD expects from our suppliers in relation to Human Rights & Labour, Business Ethics, Environmental, Health and Safety and Management practices. HMD will assess its suppliers by their conformance to this code and any violation of it will result in remedial actions. Failure of our supplier to comply with this code or the remedial actions set could result in termination of the business contract.

2. Our Approach

This document has been made to comply with international laws and regulations as well as HMDs values. In addition, we have looked to International Standards including; the Electronic Industry Citizenship Coalition’s (EICC) Code of Conduct; United Nations Declaration of Human Rights; United Nations’ Guiding Principles on Business and Human Rights; International Labor Organisation’s (ILO) Core Conventions; Environmental management standard ISO 14001; Organisation for Economic Co-operation and Development (OECD) Guidelines for Multinational Enterprise; Occupational health and safety management standard OHSAS18001 and the Social accountability standard SA 8000.

3. Business Ethics

HMD is strongly committed to conducting ourselves in accordance with our commitment to the highest standards of ethical conduct. Our supplier shall operate by the same Ethical standards we set ourselves and comply by the related policies and procedures, and all applicable national and international laws.

3.1 Improper Payments

HMD believe in fairness and honesty; we obtain and retain our business relationships with these principles firmly in mind. Our supplier shall adhere to anti-corruption laws and shall not allow corrupt or inappropriate payments made by, or on behalf of, our supplier to HMD, our employees or customers, government officials or third parties. These payments can occur in many forms and include among other things; bribes, gifts, entertainment, gratuities, favors, donations or facilitation payments. We extend our understanding of improper payments to include any transfer of value that is not consistent with HMD policies, procedures or applicable laws.

3.2 Fair Competition

Our supplier shall adhere to marketplace regulations and anti-trust laws. These laws protect the market from unethical agreements and collaborations among competitors which may affect competition. Our supplier shall uphold these standards of fair business, advertising and competition.

3.3 Privacy and Security

Privacy and security are key considerations in the creation and delivery of HMD’s products and services. Our supplier shall commit to respect privacy and to comply with applicable data protection and privacy laws. Our supplier shall have in place internal policies and guidelines through an appropriate selection of activities, including proactive and reactive risk management, security and privacy engineering, training and assessments.

Our supplier shall take appropriate steps to address online security, physical security, risk of data loss and other such risks; taking into consideration the risk represented by the processing and the nature of the data being protected. Our Supplier shall not transfer personal data without ensuring it is safe, responsible and legal to do so. When confidential data is no longer needed, it shall be destroyed securely.

3.4 Intellectual Property and Confidential Information

It is essential that Intellectual property rights are followed and respected. Whenever our supplier has a need to transfer technology and know-how they shall do so in a manner that protects intellectual property rights and any information regarding HMD or our affiliates should be safeguarded. In addition, our supplier shall have in place an ‘Incident Response Procedure’ (IRP) to manage breaches of confidential information.

3.5 Dealing with Officials

We prohibit the use of “facilitating payments” which refers to small payments, usually made in cash, which are typically provided to a government official to speed up or guarantee a routine action that the official is already obligated to perform.

3.6 Controllership

Our supplier shall ensure that they disclose requested information related to aspects of this code, including; Human Rights & Labour, Business Ethics, Environmental, Health and Safety and Management as well as general practices such as business activities, financial situation/performance and company structure. Such disclosures of information shall comply with applicable laws and regulations wherever they operate and our supplier shall not condone the falsification of records, misrepresentation of conditions, or practices throughout the supply chain.

3.7 Responsible Sourcing of Minerals

Suppliers or partners who manufacture any aspect of our products (including components and parts) containing tin, tantalum, tungsten or gold, shall have a detailed policy or procedure in place to ensure that the products manufactured, do not directly or indirectly finance or benefit armed groups, that are perpetrators of serious human rights abuses in the Democratic Republic of the Congo, or an adjoining country.

These same suppliers shall maintain a Conflict Mineral Policy outlining their legal compliance, measures for implementation and commitment to responsible sourcing. This includes due diligence on the source and chain of custody of all related minerals. These documents shall be kept and made available for HMD to view upon request for a period of 5 years.

3.8 Confidential Reporting and Non-Retaliation

Our Supplier shall maintain programs that ensure their employees and suppliers have access to confidential and anonymous reporting channels, as well as protection in place for acts of whistleblowing. Our supplier shall have in place a clear, visible and communicated process for anyone working at their facility to be able to raise concerns without fear of retaliation.

4. Labour & Human Rights

At HMD we believe that everyone in our supply chain deserves respect, fair treatment and equal rights. Our suppliers create jobs all over the world and we expect them to commit to making those jobs have a positive impact on their lives. This is true for all workers from direct to indirect, permanent and temporary workers as well as students and migrant workers or any other type of worker. We refer to all types of workers as simply “employees” or “workers” in this document.

4.1 Fair and Freely Chosen Employment

Work shall always be a voluntary act. Our supplier shall comply with this statement and be committed to ensuring that no form of slavery or trafficking of persons are used in any aspect of their business. This includes involuntary prison labour, forced, bonded, debt bonded or indentured persons.

Our supplier shall ensure that every employee has a contract that covers the terms and conditions of their employment agreement that is signed by both the employee and the supplier. The terms and conditions should contain all relevant aspects including but not limited to; working hours and guaranteed wage, overtime rates of pay and compensation, payment and frequency of payment and their notice period. In addition, the contract should be written in the native language of the employee, to ensure they fully understand the terms. In the case of migrant workers this contract should be available to them prior to leaving their country of origin.

Our supplier shall ensure that all employees receive basic induction training and have all the training, equipment and experience to conduct their work duties safety. The employee shall be free to leave their work at any time and their movement should never have their movement unreasonably restricted either within their workplace or when entering or exiting the facility. No employee in our supplier’s facilities, either of the company, or through an agency or any other external employment agreement, should be required to submit possession of their personal documents to anyone. This includes passports, identity and immigration documents or work permits. These personal documents are owned by the individual and should never be held, concealed, destroyed or confiscated. The only reason for any documents being held is if it is required by law.

No employee shall be required to make any payment to either the employer or an agent in order to secure their employment, training or as a form of punishment of any kind or any other fees related to their employment. Our supplier shall ensure that if they uncover any such fees being paid then the money shall be returned to the employee promptly.

Our supplier shall ensure that adequate policies and procedures are in place to protect workers and potential workers against any form of discrimination, harassment, harsh or inhumane treatment or any other unlawful discrimination or treatment, including disciplinary policies and procedures. No worker should be subjected to sexual abuse or harassment, physical, mental or verbal abuse or harassment, corporal punishment or any threats regarding treatment of this kind.

Our supplier shall ensure that they employ, retain and promote possible candidates based on their qualifications, skills and competences only; they shall not consider a person’s race, sex, religion, marital status, pregnancy, nationality, ethnicity, disability, sexual orientation, expression and any other characteristic covered by law. Our supplier shall provide workers with adequate facilities for religious practice. Under no circumstances should employees or potential employees be subjected to medical, physical or pregnancy examination or testing that could be used in a discriminatory way.

4.2 Young Workers Protection

No one under the age of completing compulsory education or under the local legal age of employment or under 15 years of age (whichever is the greatest) shall be employed by, or on behalf of our supplier.

Young workers (under the age of 18) need to be protected and our supplier shall not require them to perform tasks that could risk their health & safety. In addition, young workers should not work overtime or night shifts. Student workers shall be provided with training and support and our supplier shall ensure that they maintain student records and conduct thorough due diligence of educational partners protecting the rights of the student in accordance with applicable laws and regulations. Young workers including; students, interns and apprentices should be paid at least the same rate of pay as other employees that perform equal or similar tasks.

4.3 Working Hours and Wages

Our supplier shall ensure that working weeks do not exceed the restrictions placed on them by local law. No worker shall work in excess of 60 hours per week including overtime and they must have at least one day off per six days worked. Workers shall also be entitled to at least two weeks of paid leave per year. In addition, overtime shall be limited to comply with local law or to a maximum of 12 hours per week. Overtime shall always be paid at a premium rate and be taken as a choice by the employee. Overtime should be used in unusual or emergency situations and not a regular request of workers.

Workers shall be compensated in accordance with local laws in relation to minimum wage rates and legally mandated benefits. Workers shall be provided with wage statement in a timely manner, that makes clear indication of the hours worked, so that they can verify their wage is correct, for the hours they worked. The document should be understandable to the worker in their native language if required. Temporary workers of any kind as well as outsourced workers shall be used within the restrictions of local law.

4.4 Communication, Collective Bargaining and Freedom of Association

Workers shall be provided with access to information that is relevant to them, their employment and their work. They shall be made aware of changes as they happen in order to conduct their work to the best of their ability. Our supplier shall have in place the means to measure worker satisfaction and strive to improve this metric where possible. Workers shall be able to discuss openly their opinions, ideas and concerns without the fear of retaliation of any kind.

Our supplier shall respect the rights of all workers to form and join trade unions of their choosing in conformance with local law. Collective bargaining is an important right of employees and they should be allowed to engage in peaceful assembly. In addition, worker shall be free to refrain for any such activity.

The rights of whistle-blowers shall be protected and confidential channels shall be offered for the reporting of unfair conditions of any kind.

4.5 Modern Slavery

Modern Slavery is an umbrella term that includes; slavery, human trafficking, forced or compulsory labour and servitude. Modern slavery as a term refers to a situation where a person is coerced, deceived, taken unwillingly and/or indebted into a position where they feel trapped, held, compelled or forced to work.

Our supplier shall ensure that anyone working for them or on their behalf is free to choose who they work for, when they work and where they work. Our supplier shall not trap, compel or force another person to work. In addition, they shall have in place a system by which they can monitor anyone contracted to work on their behalf by these same standards. Our supplier shall implement and maintain as part of their due diligence a system to uncover any abuses that may occur and to make this data available to HMD.

We expect our suppliers and their employees to respect human rights and to report any suspected violation of the UK Modern Slavery Act to us through our legal team to ethics@hmdglobal.com.

4.6 Non-Disclosure Agreements

Our supplier shall ensure that any workers that are in contact with confidential information regarding HMD, its subsidiaries or the Nokia brand have signed a Non-Disclosure Agreement (NDA). It is important that the employee is made fully aware of the meaning of this document and the extent of agreement being made.

5. Environmental Protection

HMD are committed to environmental protection and we manage our activities and our supplychain closely to ensure we not only meet the relevant legislation and international standards but wherever we can we strive for higher. We expect our suppliers to be committed to preventing and reducing the impacts of our business through open and ethical management practices.

5.1 Environmental Management System (EMS)

Our supplier shall have in place an Environmental Management System (EMS) that effectively plans, operates and controls significant environmental aspects of their operations and the electronics industry. They shall ensure at all times these measures at least comply with legal and legislative requirements.

We are committed to ensure our suppliers are sharing our values regarding environmental protection. Our suppliers are required to have an EMS in place that is capable of planning, operating and controlling environmental aspects. Our suppliers shall ensure that they periodically review their environmental legislation, applicable regulations and customer requirements and shall supply evidence of their compliance as requested. Additionally, our suppliers shall conduct and/or cooperate with internal and external environmental risk audits. Our supplier shall implement improvement targets and programs, necessary employee training and communication, internal audits and management reviews.

We require our manufacturing partners to be certified as compliant with ISO14001 or the EcoManagement and Audit Scheme (EMAS).

5.2 Improving Environmental Performance

Our suppliers shall have in place continuous improvement projects aimed at identifying, measuring, controlling and improving their environmental performance. Environmental performance includes all significant environmental aspects related to their activity including; energy usage, water access, usage and conservation, waste and defect creation, reducing the materials per product which in turn reduces the effects on mining and biodiversity, reducing the use of hazardous materials and chemicals, improving the processes in place that manage risks and ensuring the cleanest possible treatment and control of waste generation.

Resource usage and waste creation of all kinds need to be reduced wherever possible either at source or through modifying processes or substituting materials. We expect our suppliers to look towards the “EU Waste Hierarchy” model and where possible they should aim to Reduce, Reuse, Recycle and Reclaim in that order of priority whenever and wherever possible.

5.3 Energy Efficiency & Green House Gas (GHG) Emissions

Our supplier shall be committed to reducing their carbon footprint and shall measure, and report on their energy consumption and GHG emissions. This requires them to identify the sources of their emission both internally and externally and for them to define clearly the scope of their reporting.

Our supplier shall look to monitor the data they assemble and highlight areas for cost effective improvements to minimise GHG emissions within their control.

5.4 Air Emissions

We require any emissions to the air created by the operations of our suppliers be characterised, monitored, controlled and treated prior to discharge. These emissions include aerosols and other ozone depleting chemicals, volatile organic chemicals, corrosives, particulates, and combustion by-products. In addition, our suppliers shall continuously improve the performance of their air emission control systems through a routine identification and monitoring processes.

5.5 Water Use Reduction

As part of their EMS our suppliers shall identify and measure their water consumption and investigate ways in which they can reduce it.

5.6 Storm Water Management

As part of their EMS we require our suppliers to take a systematic approach to the way they routinely manage, monitor and report their storm water management. Our suppliers shall minimise the risks of discharges or spills and they shall have robust systems in place to protect against pollutants from entering public drainage and ensure they comply with the law.

5.7 Waste & Wastewater Management

As part of their EMS we require our suppliers to implement a comprehensive system that characterises, monitors, controls and treats waste and wastewater created by their operations and products. We also expect our suppliers to work towards reducing their waste creation and in turn increase the volume of recycled waste. This process must adhere to legal requirements and environmental best practice approaches before any discharge or disposal.

As part of their EMS we also require our suppliers to comply fully with wastewater and solid waste management obligations. They must always maintain a systematic approach to wastewater and solid waste management. This includes having all the required permits and approvals in place (for instance, to store hazardous waste).

5.8 Design for Environment

Our suppliers shall include environmental consideration for all areas of product development. This also include adhering to our substance list and minimising or removing negative environmental impacts whenever it is possible to do so, this includes any hazardous constituents. These improvements can increase the efficiency of our products, reduce the use of materials and enable greater recycling capabilities.

5.9 Substance List

Our suppliers shall follow our Substance List and work closely with us and their suppliers to reduce or ban these materials and chemicals as stated in our Substance List.

5.10 Hazardous Substances

Chemicals and other materials that pose the risk of hazards to the environment require special care and attention. At all times their use should be restricted as much as possible and they should be clearly identified and managed. Their use, handling, storage, movement, recycling, reuse or disposal should be done in a controlled way that poses the least risk to the environment.

6. Health & Safety

As part of their management systems our suppliers shall include aspects related to reducing the risk of work-related injury and illness. This is required to produce working environments that are conducive of productive, safe and healthy work. This requires communication and training as well as processes, rules, regulations and documentation.

6.1 Health & Safety Management System

Our supplier shall have in place an occupational health & safety management system that complies with the OHSAS 18001 or similar internationally recognised standards. The system must be cover aspects such as the planning, operation and control of risks and hazards related to health & safety including; training and communication/feedback sessions for employees, periodic auditing and assigned improvement programs and targets.

As part of this system our supplier shall have a standard procedure in place to access and control the risks of accidents and injuries as well as occupational diseases in a proactive and preventative manner. Additionally, an appointed senior manager shall be responsible for periodically ensuring the system is functioning and is suitable.

6.2 Health & Safety Training and Communication

Our supplier shall ensure that those responsible for ensuring the health and safety of workers are sufficiently trained and knowledgeable as well as given adequate time and resources to perform their tasks. All employees shall be trained on the health and safety aspects that are appropriate for their role in their native language. Health and Safety signage and communications shall be clearly present in and around the facility.

6.3 Occupational Health & Safety

Our supplier shall have measures in place to safeguard against preventable accidents and emergencies. Nominated employees that are responsible for Occupational Health and Safety shall be trained and workers shall be encouraged to raise safety concerns. Employees shall be protected against exposure to potential hazards such as; slip, trips or fall hazards, vehicles, fire or from electrical/energy sources through adequate procedures that identify, minimise and prevent hazards. These procedures include, an ongoing safety training program and safety instructions, preventable maintenance and safe work practices, clear signage, machine maintenance and safeguarding, chemical controls, personal protective equipment and clothing, hearing protection and excessive noise reduction. Additional care shall be taken with employees under 18 year of age (young workers). Supplier shall take responsibility for its employees when they carry out work off premises.

6.4 Emergency Preparations

Emergency procedures shall be in place to identify potential emergency situations and events. Our supplier shall have emergency plans, evacuation procedures, employee training and drills, appropriate fire detection, sufficient extinguishers, adequate exit facilities and recovery plans in place in case any emergency should arise. Our supplier shall have a pro-active approach to emergency risk and ensure that wherever possible risks to life, the environment and property are minimised.

6.5 Occupational Injury and Illness

Our Supplier shall, as part of their Health and Safety Management system have procedures to mitigate and manage injuries and illnesses sustained by their employees. This requires prevention, management, tracking and reporting on occupational injury and illness. Employees shall be provided with a means to report discomfort, illness and/or injuries sustained. All suspected and actual injuries and illnesses reported by employees shall be classified and recorded and employees shall be provided with treatment or equipment to aid with their recovery and prevent future problems. In addition, investigations shall be made and corrective actions taken to eliminate their causes to ensure that workers can return safely to work.

6.6 Industrial Hygiene

Our supplier shall have in place engineering and administrative measures to identify, monitor, control and limit worker’s exposure to chemical, biological and physical agents to prevent overexposures. Adequate personal protective equipment shall be supplied to workers at risk.

6.7 Physically Demanding Work

Our supplier shall have processes to identify, evaluate and control hazards of physically demanding work. Employees shall be protected and train on aspects such as manual handling, repetitive tasks (i.e. in assembly), heavy lifting and prolonged periods of standing or sitting. When such hazards are found, our supplier shall monitor, aim to control and minimise their risks.

6.8 Equipment Safeguarding

Our supplier shall have adequate management systems in place to cover aspects where employees are operating with dangerous or hazardous substances or with equipment, production machines or other machinery. In all of these cases our supplier shall ensure that workers are provided with the correct protective equipment and the equipment/machinery should be fitted with properly maintained guards, interlocks and barriers to ensure our employees safety.

6.9 Clean and Safe Buildings and Facilities

Our supplier shall provide workers with safe and clean buildings and facilities. This includes workers having access to clean drinking water, adequate and clean toilet facilities, sanitary food preparation and storage areas as well as safe and clean eating facilities.

In those facilities that require workers to live on site their dormitories shall be provided for by the supplier or their labour agent. Dormitories shall be well maintained to ensure safety with reasonable personal space. They shall have access to lockable storage for worker’s private belongings. They shall be clean with appropriate emergency exits and signage, access to clean drinking water, hot water for bathing/washing and adequate heating and ventilation. Workers shall have reasonable privileges to enter and leave their accommodation and these facilities shall comply with legal safety standards and regulations.

7. Management

Our supplier shall have a Code of Conduct in place, to showcase their values and commitment to; ethical; environmental; human rights; labour and health and safety topics related to their business operations. Procedures and physical controls that are put in place shall be in relative and adequate for the associated risk and in accordance with our supplier’s Code of Conduct. This document will have a continuous improvement methodology and be based on Internationally recognised standards and management systems as well as comply with all relevant laws and regulations. A copy of the Code of Conduct shall be visible in the facility; written in the local language. In addition, we expect our supplier to have a process for setting requirements in their Code of Conduct on to their suppliers and monitoring their compliance. Our supplier’s management shall ensure that the messages contained their Code of Conduct is transferred throughout their business and relevant employees are trained on its contents and related procedures, risks and policies. In addition, we expect our supplier to be able to show supporting documentation and/or evidence that such actions are taking place and training should be recorded as and when it is completed. Training shall be in accordance applicable laws and regulations.

7.1 Management Systems

Our supplier shall identify the senior executive and company representatives responsible for ensuring the management systems and associated programs are in place. Additionally, senior management will review the systems periodically with the focus on ensuring they are adequate.

7.2 Environmental and Social Objectives

Our supplier shall set performance objectives set to realistic timeframes with implementation plans. These objectives shall look to improve on their environmental and social performance and shall be available in written form if required. The objectives shall also have clear processes in place for reviewing the progress and amending expectations as appropriate.

7.3 Audits, Assessments and Corrective Actions

Our supplier shall conduct self-evaluations periodically and allow for external auditors to conduct similar audits of their facilities to ensure that they conform to legal and regulatory requirements. In cases where the contents of this code are more detailed and/or stricter than local laws and regulations audits shall check to ensure that they comply with the content of this Code of Conduct and our contractual requirements on ethical, environmental and societal responsibility.

Our supplier shall ensure that required corrective actions are taken in a timely manner and these activities are monitored and reported following the correct procedure, ensuring regulatory compliance whilst protecting privacy.

7.4 Communication and Worker Participation and Feedback

Our supplier shall make clearly available their policies and procedures as well as clearly defined expectations and practices they expect their workers to follow. Workers shall receive adequate training to mean these requirements and be given the right to participate in and give feedback on practices and conditions covered. This shall be an ongoing progress of continuous feedback and improvement measure.

7.5 Documentation and Records

Our Supplier shall create and maintain relevant documentation to assure their compliance and conformity on all the matters discussed in this Supplier Code of Conduct. This documentation shall be made available to HMD or external auditors working on behalf of ourselves or our customers. Appropriate measure shall be taken to protect privacy rights.

8. Supplier Management & Purchasing

Our supplier shall have adequate measures in place to set requirements and manage the compliance of their suppliers. The term supplier used in this section includes any company/person who, from HMD’s perspective, would be considered a sub-supplier such as vendors, subcontractors, service providers, partners, etc.

Our supplier’s supplier base strategy and supplier base management systems must ensure subsuppliers conform with HMD’s supplier requirements (including labour and environmental aspects) as well as all applicable laws and regulations. Our supplier shall take these conformance aspects into consideration when choosing their suppliers and they shall have a structure by which they identify, evaluate and select suppliers.

Purchase and Service agreements shall be used with all suppliers and shall include valid NonDisclosure Agreements (NDAs). These NDAs shall align and conform to the NDAs in place between HMD and the supplier.

Our supplier shall set environmental, labour (including health and safety, human rights and ethics) and management requirements on our sub-suppliers. This also includes aspects such as waste handling and recycling. In addition, sub-suppliers who are responsible for waste disposal shall be appropriately authorised and licenced to carry out these tasks and our supplier shall ensure this compliance.

HMD Global Purchase Order Terms & Conditions

1. Acceptance and Effect

This purchase order ("Purchase Order") is between HMD Global Oy or its affiliate defined in the Purchase Order ("HMD") issuing the Purchase Order and the supplier identified herein ("Supplier") and covers:

  1. Goods: the purchase of software and tangible goods
  2. Services: The purchase/ordering of services
  3. Deliverables: Any intellectual property or other work product developed specifically for HMD by Supplier or a subcontractor of Supplier as part of the Services

This Purchase Order is effective upon Supplier’s commencement of performance or the date of Supplier’s signature below, whichever is earlier. Except as set forth in Section 2 below, Supplier’s acceptance of this Purchase Order is expressly limited to these terms and conditions without counterproposal.

2. Relationship to Other Agreements

The terms and conditions of this Purchase Order are the complete and binding agreement between HMD and Supplier except:

  1. If multiple agreements with similar or contradictory provisions could apply to this Purchase Order, the parties agree the most favourable terms to HMD will apply, unless the result would be unreasonable, unconscionable or prohibited by law.
  2. Except as stated above in this Section 2, and other than Order Changes described in Section 8 and the Termination provisions in Section 12, additional or different terms will not supersede this Purchase Order unless the parties mutually execute a written document.

3. Packing, Shipment and Returns of Goods or Deliverables

Unless specifically provided in this Purchase Order:

  1. Packing.

    1. Price based on weight will include net weight only.
    2. Supplier will not charge HMD for packaging or pre-shipping costs, such as boxing, crating, handling damage, drayage, or storage.
  2. Shipping.

    1. Supplier will mark all containers with necessary handling and shipping information, Purchase Order number(s), date of shipment, and names of the consignee and consignor;

    2. An itemized invoice and packing list, and other documentation required for domestic or international transit, regulatory clearance or identification of the Goods or Deliverables will accompany each shipment;

    3. HMD will only pay for the quantity received, not to exceed the maximum quantity ordered;

    4. HMD or its agent will hold over-shipments at Supplier’s risk and expense for a reasonable time awaiting Supplier’s shipping instructions;

    5. HMD will not be charged for shipping or delivery costs;

    6. Goods and Deliverables will be delivered post issuance of the Purchase Order date:

      1. FOB to the HMD designated delivery location if the Goods and Deliverables originate in the same jurisdiction as the HMD designated delivery location; or
      2. DDP (Incoterms 2010) to the HMD designated delivery location for cross border delivery of Goods and Deliverables to the HMD designated delivery location; and
    7. Supplier will bear all risk of loss, damage, or destruction to the Goods or Deliverable, in whole or in part, occurring before final acceptance by HMD at the designated delivery location. HMD is responsible for any loss caused by the gross negligence of its employees before acceptance.

    8. Returns. Supplier will bear the expense of return shipping charges for over-shipped quantities or rejected items.

4. Invoices

  1. To the extent that electronic invoicing is available, Supplier will follow that process. If there is no electronic invoicing, invoices will be sent to the following email: invoices@hmdglobal.com
  2. Invoice must contain the following information: Purchase Order number, item number, description of item, quantities, unit prices, extended totals, packing slip number, shipping, ship to city and state, taxes, and any other information reasonably required by HMD. Supplier will not charge HMD for researching, reporting on or correcting any errors relating to its invoices. In those circumstances, Supplier authorizes the electronic invoicing provider to receive

    Supplier’s invoice data not yet constituting an original invoice and subsequently to apply an electronic signature to the invoice data to issue electronic invoices "in the name and on behalf of" Supplier.
  3. HMD may dispute any invoice by providing oral or written notice or partial payment. HMD will make commercially reasonable efforts to notify Supplier in writing of any disputed amount within 60 days of receiving the applicable invoice. Neither failing to provide notice nor payment of an invoice is a waiver of any claim or right.

5. Payment Terms / Cash Discounts / Offset / Expenses

  1. After HMD accepts the Goods or Services and receives a correct and undisputed invoice (the "Create Date"), HMD will release payment by net 60 days (unless otherwise agreed post issuance of this purchase order)
  2. HMD is not obligated to pay any invoice received from Supplier more than 120 days after HMD accepts the Goods or Services.
  3. Payment of an invoice will not constitute acceptance of Goods, and is subject to adjustment for errors, shortages, defects or other failure of Supplier to meet the requirements of this Purchase Order.
  4. HMD may set-off amounts owed to HMD against an amount HMD owes Supplier or Supplier’s affiliated companies. HMD will provide notice to Supplier within a reasonable time after the setoff.
  5. Unless otherwise agreed, Supplier is responsible for all expenses incurred providing the Goods or Services and performing under this Purchase Order.

6. Taxes

  1. Except as otherwise provided below, the amounts to be paid by HMD to Supplier do not include any taxes. HMD is not liable for any taxes that Supplier is legally obligated to pay, including, but not limited to net income or gross receipts taxes, franchise taxes, and property taxes. HMD will pay Supplier applicable GST or any other taxes it owes due to this Purchase Order and which the law requires Supplier to collect from HMD. If HMD provides Supplier a valid exemption certificate, Supplier will not collect the taxes covered by such certificate. Supplier will indemnify and hold HMD harmless from any claims, costs (including reasonable attorneys’ fees) and liabilities related to Supplier’s taxes.
  2. If the law requires HMD to withhold taxes from payments to Supplier, HMD may withhold those taxes and pay them to the appropriate taxing authority. HMD will deliver to Supplier an official receipt for such taxes. HMD will use reasonable efforts to minimize any taxes withheld to the extent allowed by law.

7. Inspection and Acceptance

  1. The Goods and Services must meet the standards and specifications in this Purchase Order. HMD may cancel this Purchase Order if Supplier fails to comply with the Purchase Order standards and specifications.
  2. All Goods and Services will be subject to HMD’s inspection and testing, at any time and place, including the period of manufacture and before final acceptance.
  3. If any item provided under this Purchase Order is defective in materials or workmanship or not in conformity with the requirements, then HMD may reject it without correction, require its correction within a specified time, accept it with an adjustment in price, or return it to Supplier for full credit. When HMD provides notice to Supplier, Supplier will promptly replace or correct, at their expense, any item rejected or requiring correction. If, after HMD’s request, Supplier fails to promptly replace or correct a defective item within the delivery schedule, HMD may, at its sole option, (i) replace or correct such item and charge the cost to Supplier, (ii) without further notice terminate this Purchase Order for default, return the rejected item to Supplier at Supplier’s expense and Supplier will promptly refund any amounts paid by HMD for the returned item or (iii) require a reduction in price.

8. Order Changes

HMD may suspend Supplier’s performance, increase or decrease the ordered quantities, or make changes for HMD’s reasonable business needs (each, a "Change Order"), by written notice to Supplier, including via e-mail, and without any notice to Supplier sureties, subcontractors or assignees. Unless mutually agreed, a Change Order does not apply to change the Goods and Services timely and fully delivered before the date of the Change Order. If any change causes an increase or decrease in the cost of, or the time required for, the performance of the Purchase Order, an equitable adjustment shall be made in the price or delivery schedule, or both, and the Purchase order shall be modified accordingly in writing.

9. Tools and Equipment

All tools, equipment or materials acquired by Supplier for use in providing the Goods and Services, which have been furnished to, paid for by or charged against HMD, including but not limited to specifications, drawings, tools, dies, molds, fixtures, patterns, hobs, electrodes, punches, artwork, screens, tapes, templates, special test equipment, gauges, content, data, and software, will remain or become HMD’s property, treated as confidential information, and delivered in good condition, normal wear and tear excepted, by Supplier to HMD’s designated delivery location.

10. Ownership and use of the parties’ respective intellectual property

  1. Each party will own and retain all rights to its pre-existing intellectual property and any intellectual property developed outside of the Goods and Services under this Purchase Order.
  2. If Supplier uses any Supplier or third party intellectual property in any Good or Service, Supplier will continue to own Supplier’s intellectual property. Supplier will grant HMD a worldwide, nonexclusive, perpetual, irrevocable, royalty-free, fully paid up right and license, under all current and future intellectual property, to use Supplier’s and third party intellectual property consistent with HMD’s ownership interests.
  3. HMD intellectual property.

    1. Supplier may obtain "HMD Materials" meaning any tangible or intangible materials (including hardware, software, source code, documentation, met methodologies, know how, processes, techniques, ideas, concepts, technologies, and data) provided by or on behalf of HMD to perform the Services. HMD Materials include any modifications to, or derivative works of, the foregoing materials, the trademarks and any data entered into any Supplier database as part of the Services.
    2. HMD retains all interest in HMD Materials and related intellectual property. Supplier has no right to sublicense HMD Materials.
    3. Regarding Supplier’s use of HMD Materials:

      1. Supplier will not modify, reverse engineer, decompile, or disassemble HMD Materials except as allowed by HMD;
      2. Supplier will leave in place, and not alter or obscure, all proprietary notices and licenses contained in HMD Materials;
      3. HMD is not obligated to provide technical support, maintenance or updates for HMD Materials;
      4. Supplier assumes the risk of loss, damage, unauthorized access or use, or theft or disappearance of HMD Materials in Supplier’s (or subcontractor’s) care, custody or control.
    4. License to software and Intellectual Property in the Goods.

      1. Pass through warranties and indemnities. Supplier assigns and passes through to HMD all of the thirdparty manufacturers’ and licensors’ warranties and indemnities for the Goods.
    5. Title to the Goods (other than software) will pass from Supplier to HMD on final acceptance.

11. Representations and Warranties

Supplier represents and warrants that:

  1. Supplier has full rights and authority to enter into and perform according to this Agreement. Supplier’s performance will not violate any agreement or obligation between Supplier and any third party;

  2. The Services will be performed professionally and be of high grade, nature and quality;

  3. Supplier will provide to HMD all Goods and Services free from (i) any defects in design, workmanship and materials, (ii) any liability for royalties, and (iii) any mechanic’s liens or any other statutory lien or security interest or encumbrance;

  4. The Goods, Services, Deliverables and any Supplier IP or third-party IP provided to HMD under this Agreement:

    1. Are not governed, in whole or in part, by an Excluded License. "Excluded License" means any software license that requires as a condition of use, modification and/or distribution, that the software or other software combined and/or distributed with it be (a) disclosed or distributed in source code form; (b) licensed to make derivative works; or (c) redistributable at no charge; and
    2. Will not be subject to license terms that require any HMD IP, product, service, or any Supplier IP, or third party IP licensed to HMD, or documentation which incorporates or is derived from the Deliverables, to be licensed or shared with any third party;
  5. The Goods, Services, Deliverables and any Supplier IP or third-party IP provided to HMD under this Agreement will not:

    1. To the best of Supplier’s knowledge, infringe any patent, copyright, trademark, trade secret or other proprietary right of any third party; or
    2. Contain any viruses or other malicious code that will degrade or infect any Goods, product, service, or any other software or HMD’s network or systems;
  6. Supplier will comply with all applicable laws, rules and regulations whether local, state, federal or foreign;

  7. Supplier will comply with and train its employees in all applicable laws against bribery, corruption, inaccurate books & records, inadequate internal controls and money-laundering. Supplier will not offer or give any employee, agent, or representative of HMD gratuities to secure any business from HMD or influence such person to alter the terms, conditions, or performance of any contract with or order from HMD, including but not limited to this Purchase Order.

12. Termination

HMD may terminate this Purchase Order with or without cause. Termination is effective upon written notice. If HMD terminates for convenience, its only obligation is to pay for

  1. Deliverables or Goods it accepts before the effective date of termination; or
  2. Services performed, where HMD retains the benefit after the effective date of termination.

13. Privacy and Data Protection

  1. "Personal Information" means any information provided by HMD or collected by Supplier under this Purchase Order:

    1. That identifies or can identify, contact, or locate the person to whom such information pertains; or
    2. That can be used to derive an individual person’s identification or contact information. Personal Information includes, but is not limited to: name, address, phone number, fax number, e-mail address, social security number or other government-issued identifier, and credit card information. To the extent any other information (e.g., a personal profile, unique identifier, biometric information, and/or IP address) is associated or combined with Personal Information, then such information is also Personal Information.
  1. If Supplier collects or accesses any Personal Information as part of performing the Services, Supplier agrees to comply with the most current Data Protection Requirements applicable.
  2. Compliance with Supplier Guidelines and Supplier Code of Conduct. Supplier will comply with the most current Supplier Guidelines and the Supplier Code of Conduct as communicated from time to time by HMD.

14. Subcontracting

Supplier will not subcontract with any third party to furnish any Goods or Services without HMD’s prior written consent.

15. Indemnification

Supplier will defend, indemnify and hold harmless HMD against all claims, demands, loss, costs, damages, and actions for (a) actual or alleged infringements of any third party intellectual property or other proprietary rights, which arise from the Goods and Services provided to HMD under this Purchase Order, (b) any claim that, if true, would constitute a breach of any Supplier warranty contained herein, (c) any act or omission of or failure to comply with applicable laws, rules or regulations by Supplier or Supplier’s agents, employees, or subcontractors, (d) any breach of confidentiality obligations, (e) the negligent or willful acts or omissions of Supplier or its subcontractors, which results in any bodily injury or death to any person or loss, disappearance or damage to tangible or intangible property, and (f) any claims of its employees, affiliated companies or subcontractors regardless of the basis, including, but not limited to, the payment of settlements, judgments, and reasonable attorneys’ fees.

16. Insurance

Supplier shall obtain and maintain in force with a reputable insurance company, and on request give evidence of, adequate insurance policies relating to its obligations under the Purchase order. Service Provider's obligations under this clause shall in no way limit or diminish its indemnification obligations, or liability for claims covered, under the terms of the Agreement. If HMD reasonably determines that Supplier’s coverage is not adequate, Supplier will promptly buy additional coverage and notify HMD in writing.

17. Non-Disclosure of Confidential Matters

If the parties have entered into a standard HMD Non-Disclosure Agreement, the terms of such agreement will apply to and be incorporated in this Purchase Order and all terms and conditions of this Purchase Order and HMD Materials will be deemed Confidential Information. If the parties have not entered into a standard

HMD Non-Disclosure Agreement, then Supplier agrees that during the term of this Purchase Order and for 5 years thereafter, Supplier will hold in strictest confidence, and will not use or disclose to any third party, any HMD Confidential Information. The term "HMD Confidential Information" means all nonpublic information that HMD designates, either in writing or orally, as confidential, or which, under the circumstances of disclosure ought to be treated as confidential. HMD Confidential Information includes:

  1. The terms and conditions of this Purchase Order;
  2. Released or unreleased HMD software or hardware products;
  3. Marketing or promotion of any HMD product;
  4. Business policies or practices of HMD;
  5. Customers or suppliers of HMD;
  6. HMD Materials or any information provided by HMD under this Purchase Order or obtained or created by Supplier in the course of providing the Goods or Services; or
  7. Information received from others that HMD must treat as confidential.

If Supplier has questions regarding what comprises HMD Confidential Information, Supplier will consult HMD. HMD Confidential Information will not include information known to Supplier before HMD’s disclosure to Supplier, or information that becomes publicly available through no fault of Supplier.

18. Audit

During the term of this Purchase Order and for 4 years after, Supplier agrees to keep all usual and proper records and books of account and all usual and proper entries related to its costs and expenses pertinent to this Purchase Order. During the above referenced period, HMD may audit and/or inspect the applicable records and facilities to verify statements or invoices issued by Supplier and confirm Supplier’s compliance with this Purchase Order. Any such audit will be conducted by HMD corporate internal audit personnel or by a certified public accountant firm selected by HMD Supplier agrees to provide HMD’s designated audit or inspection team reasonable access to the Supplier records and facilities. If the auditors determine that HMD overpaid Supplier, Supplier will reimburse HMD for any such overcharge. HMD will bear the expense of its auditors or inspection team. However, if the audit shows Supplier overcharged HMD by 5% or more during such audit period, Supplier will reimburse HMD for such expenses.

19. Assignments

No right or obligation under this Purchase Order (including the right to receive monies due) will be assigned without the prior written consent of HMD. Any assignment without such consent will be void. HMD may assign its rights under this Purchase Order.

20. Notice of Labor Disputes

Whenever an actual or potential labor dispute delays or threatens to delay the timely performance of this Purchase Order, Supplier will immediately notify HMD in writing of such dispute and furnish all relevant details. Supplier will include a provision identical to the above in each subcontract and, immediately upon receipt of such notice, give written notice to HMD.

21. Patent License

Notwithstanding other conditions stated herein, if Supplier fails in performance according to the terms of this Purchase Order, Supplier, as part of the consideration for this Purchase Order and without further cost to HMD, automatically grants to HMD an irrevocable, non-exclusive, royalty-free right and license to use, sell, manufacture, and cause to be manufactured any and all products, which embody any and all inventions and discoveries made, conceived, or actually reduced to practice by or on behalf of Supplier in connection with a Deliverable under this Purchase Order.

22. Applicable Law

This Purchase order shall be construed and interpreted in accordance with the laws of Finland, excluding its rules for choice of law. All disputes arising out of or in connection with the present Purchase order shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules. The arbitration shall be held in Helsinki, Finland. The language of the arbitration shall be English. The award shall be final and binding and enforceable in any court of competent jurisdiction. Nothing in the Purchase Order shall be deemed to limit the Parties' rights to seek interim injunctive relief or to enforce an arbitration award in a court of law.

23. Publicity; Use of Trademarks

Supplier will not use any HMD trademark, Nokia trademark/logo or service mark or logo, or cause or permit to be released any publicity, advertisement, news release, public announcement, or denial or confirmation of the same, in whatever form regarding any aspect of this Purchase Order or the relationship between Supplier and HMD without HMD’s prior written approval. If such approval is granted, Supplier may only use HMD trademarks, service marks and logos identified and provided by HMD for the Goods and Services in compliance with prior agreed terms and conditions.

24. Severability

If any court of competent jurisdiction determines that any provision of this Purchase Order is illegal, invalid or unenforceable, or if any terms are illegal, invalid or unenforceable under applicable law, the remaining provisions will remain in full force and effect.

25. Survival

The provisions of this Purchase Order which, by their terms, require performance after the termination or expiration or have application to events that may occur after the termination or expiration of this Purchase Order, will survive the termination or expiration of this Purchase Order. All indemnity obligations will be deemed to survive the termination or expiration of this Purchase Order.

26. Order of priority

In case of the execution of an Agreement between the parties, the terms of the Agreement will supersede the terms of this Purchase order and will be applicable to the parties hereto.