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5G has arrived, and with it a huge potential for new business models and use cases. However, TM Forum states that 67% of total revenue from 5G use cases beyond basic connectivity is dependent on OSS/BSS transformation. Constant reinvention of your business is required, and Nokia is here to help. With cloud native, flexible systems that are 5G and IoT ready, you can engage in those B2B2X models that will grow your bottom line.


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"We are very excited to be collaborating with Nokia in the field of IoT. Our experience as an IT company and strong presence in a wide variety of consumer tech industries and business domains puts us in a strong position in terms of deploying the IoT platform and applications. By leveraging our existing ecosystem and Nokia's advanced IoT platform, we believe will be able to create innovative, cost-effective IoT solutions and take a leading role in the market."​​

Tareq Amin / Chief Technology Officer of Rakuten Mobile Network, Inc.​



"A large component of Singapore's Smart Nation initiative involves the deployment of IoT devices in the environment, including in the home, along streets and in parks, and in offices. The granular data derived from these sensors will allow enterprise customers to understand and gain insights from their customers, improving operational efficiencies and aid in long-term planning. We will leverage Nokia's IoT technology to help address urban challenges faced by our government and commercial customers. We also look forward to building viable business models on this nascent technology.“​

Dr Chong Yoke Sin / Chief, Enterprise Business Group at StarHub



“M1 has been actively participating in Smart City developments, bringing innovative new smart solutions to the city. Nokia is the ideal partner as they share the same ambition as M1 in shaping the future and technology of Smart City solutions catering to governments and business undergoing digital transformation. This move is one of the many steps that we are taking in our long-term goal of offering a host of Smart City IoT solutions to our customers. We will continue to harness our IoT capabilities and create new opportunities in Singapore and the region.”​

Mr Alex Tan / Chief Innovation Officer, M1​

Customer successes

Our customers are creating experiences people crave. See how our AI-driven solutions are making it easier to build loyalty, generate revenue and give great support.

MTN Nigeria – Digital Transformation Journey

MTN Nigeria’s Navindan Naidoo and Uche Osuji talk about their digital transformation journey towards customer-centric operations, and the powerful tool of Customer Experience Management (CEM) Platform, which goes beyond being just a network tool to unite all aspects of business.

Nokia strikes IoT deal with Hutchison 3 in Indonesia

Nokia strikes IoT deal with Hutchison 3 in Indonesia

Nokia WING will help Hutchinson 3 Indonesia to unlock the potential of IoT for their enterprise customers. Indonesia has ambitions to be the economic powerhouse of Southeast Asia and IoT will help enterprises across Indonesia to compete on the global stage.

Three ways our customers are already transforming customer service for competitive advantage

Nokia customers share how they are creating extraordinary customer service experiences using AI, automation and self-care to boost brand loyalty, reduce cost and gain competitive advantage.

Why Nokia for customer experience?

Service providers must deliver extraordinary customer experiences to succeed in the 5G era. Nokia delivers with automation and some of the most sophisticated AI in the telecom industry. We connect intelligence from the business and the network across the entire customer journey to help service providers personalize offers in the moment that matters and proactively care for subscribers and things. And all this is done with privacy and security in mind.

Get in touch today to continue your journey to better and more profitable customer experiences.

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