Service assurance

Lower costs while improving the customer experience

The Nokia Service Assurance suite puts the customer at the heart of your digital operations. Our products and solutions enable you to reduce OPEX and improve customer satisfaction by combining quality and performance management with automated operations. They support an evolved service operations center (eSOC) that lets you quickly detect, diagnose and recover from service-impacting issues without human intervention.

 

75

percent reduction in customer claims due to a major fault

97

percent of customer problems known beforehand at the service operations center (SOC)

80-to-1

improvement in network and service alarms and key performance indicator (KPI) breaches

20

percent improvement in network and service availability because of knowledge of customer usage

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